Douglas Kim @dkimbpm
Partner - Brewer Lane VC | Research Fellow at MIT Connection Science Institute @ Media Lab | Fintech Healthtech insuretech linkedin.com/in/douglaskim1/ USA Joined April 2013-
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And the reply from @ChaseSupport is “oh looks like it was a trip cancelation not a delay - so you have to refile”. Seriously wth is that? And what kind of svc experience is that? I get a third party insurer is the policy administrator but chase owns the brand and product
Small rant about @Chase #SapphireReserve trip delay and cancelation benefit. Months after numerous requests for more details and promises by well meaning agents that I’m all set, I login to find the claim is closed. No explanation, no email, nothing. Weird
@BestBuySupport how does one even get in contact with you?
@Chase has possibly the most frustrating chatbot ever to exist. Unable to answer or process the most basic of situations it cannot understand basic English. Well here’s one place where agentic AI will never displace humans I guess. Stuck in this loop 3x same response
@DisneyPlusHelp Your rep Justine solved it!! Awesome service
@DisneyPlusHelp is the site down? Can’t login etc
@DisneyPlusHelp Can’t even login on Apple TV - nor iPhone app nor browser
@DisneyPlusHelp My issue is your site keeps generating an error when logging in - gets spinning wheel upon trying to login w browser and on the app it just doesn’t do anything
I spent time yesterday with my mentor and coach Robert Millard. Many of you in the MIT community may know Robert as the Chairman Emeritus of the MIT Corporation - which owns the MIT University, MITIMCo (the investment management company that manages MIT'…lnkd.in/eduUsuXe
Not to be missed - Ekine Akuiyibo, PhD and @sebchakraborty from D & G insurance on what it takes to finally break free of legacy architecture in insurance #insuretech #digitaltransformation lnkd.in/gX2M-zk6
One of the last industries to automate - will need #automation. You can't just hire your way out of this problem. 3 companies I think that make a big difference in automation: 1. Front of the house: e.g. Presto from Krishna K. Gupta and 2. Back and m…lnkd.in/eZufxyum
School is out, but the learning and collaboration does not stop at MIT. Today Jane Wilkinson and @DrTarekFadel of the MIT Koch Institute for Integrative Cancer Research organized an incredibly important event on Cancer Vaccines. No where else on this p…lnkd.in/e-gS9ckJ
Back in the day when I first started running both sales and #customersuccess, I made some pretty big screwups. Despite having: 1. The latest tools 2. Extremely dedicated team members who toiled away at implementation 3. Fantastic user #NPS and #cust…lnkd.in/ezBcq-YW
The definition of vector is magnitude and velocity. When the direction is off, even well meaning, high functioning work executed with high magnitude and velocity will result in massive misses. Phase 0: In the early days, when the company is run by a su…lnkd.in/eVswuayZ
Thank you Taco Bell / Team Lyders - A Franchise of Taco Bell for championing the needs of the essential hourly workforce with modern benefits from partners like Avibra. This will lead to better employee attraction, retention and satisfaction! cc: Yoge…lnkd.in/evg5GvDs
Congratulations @UshurMe and @hpeter5 and the entire Ushur team - going from strength to strength ! lnkd.in/eF8tpcpM
If you’re at #underwriting #innovation you can’t miss @rscharrer from AXA Group Operations lnkd.in/eQFeh-Nb
Commencement speakers at MIT Graduations are typically a fairly solemn affair. You have the usual mix of politicians and captains of industry. So it was pretty unusual last week to have Mark Rober as the commencement speaker. Sadly, not being super sa…lnkd.in/eUnbpae5
Apple announced #VisionPro . It’s stunning and probably the best implementation of #AR #VR till date. While they weren’t first to market - they made a better product that will win. Just like iPod wasn’t first to market, the iPhone wasn’t first to mar…lnkd.in/ew8-6bVb
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