ab1971 @ab1971

Joined November 2008

Tweets

54
Followers

6
Following

78
Likes

19

ab1971 @ab1971

3 years ago

@Wickes Celebrating our partial refund from @Wickes after 18 months of chasing. Had to go through the Furniture & Home Improvement Ombudsman to get some money back for what were obvious errors. Appalling customer service #avoidwickes

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ab1971 @ab1971

3 years ago

@Wickes @Wickes looks to me that your kitchen designers and installers could not have been involved, as our experience is somewhat different. Over a year we have been waiting for the design and installation issues on our bathrooms to be sorted out. Avoid Wickes, I wish we had.

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ab1971 @ab1971

3 years ago

@OmbudsmanTweets You have had our @Wickes case for over a year and despite numerous calls and messages on your messaging system cannot get an update. Have heard nothing from you since August??

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ab1971 @ab1971

3 years ago

@Wickes It's simply breathtaking we are still waiting 18 months for you to actually sort the issues with our bathroom installations. Shocking company, avoid Wickes!

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ab1971 @ab1971

4 years ago

@Wickes We have been through this with you before, when I do reply we get 'sorry we are only customer relations', and @Wickes have simply passed the buck to the ombudsman despite the very obvious errors.

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ab1971 @ab1971

4 years ago

@FitchAndy @Wickes We have also had shocking experience of the Colchester store, once they have your cash that's it, it is all everybody's fault but theirs. 'Design Consultant' is a joke, they don't have a clue, the number of mistakes in our 'design' was shocking. A year later we are still chasing

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ab1971 @ab1971

4 years ago

@wickes @wchannel @RochelleHumes @UKTV It's our anniversary today @wickes ! A year ago we paid you over £10,000 for 2 bathrooms + installation and we still are awaiting you to sort out our many issues. #Wickes and #WickesColchester are incompetent, just take your money and then simply don't care #avoidwickes

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ab1971 @ab1971

4 years ago

@Wickes Still fixing the mess @Wickes and your installers left us with, well what we can do whilst still waiting on a decision from @OmbudsmanTweets. Paid in May and still our bathrooms are not finished. #avoidwickes customer service is appalling and don't care once they have your money

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ab1971 @ab1971

4 years ago

@Wickes DO NOT USE WICKES!!! Customer service is shocking, when things go wrong just blame other departments and then pass you over to the ombudsman. Getting on for a year since we paid them and still bathrooms not finished #avoidwickes

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ab1971 @ab1971

4 years ago

@Wickes #DontBuyFromWickes #PoorCustomerService #TakeYourMoneyAndRun

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ab1971 @ab1971

4 years ago

@mrcolindalton @Wickes And so your circular journey continues - store will say it's installations responsibility now - installation will say it's the store - customer service will shrug. @Wickes are dreadful, nobody takes responsibility. They have your money now, they don't care #AvoidWickes.

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ab1971 @ab1971

4 years ago

@mrcolindalton @Wickes Don't hold your breath, you will receive the 'Sorry we are just customer relations and not customer support' reply. The store, installers, customer service will all argue amongst themselves before passing you to the ombudsman to wash their hands of the problem.

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ab1971 @ab1971

4 years ago

@mrcolindalton @Wickes Good Luck ! I hope everything gets finished. I don't think these companies appreciate the turmoil having your house in pieces for months causes, even more infuriating when the solution is simple but it still does not get done.

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ab1971 @ab1971

4 years ago

@Wickes 😡 - anger @Wickes for the bathroom project designed by #WickesColchester and paid for last May that is still not complete due to incompetence across the board from designers, installers and customer service. It wasn't even a complicated project! #avoidwickes

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ab1971 @ab1971

4 years ago

@Wickes The Bathroom. Because I have to remove all the tiles installed by @Wickes installers and design team due to their inept service. But can't do it until @Wickes decide to refund some of the money I paid them back in May. #WithWickes all you get is pain. #avoidwickes

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ab1971 @ab1971

4 years ago

@Wickes @rorythelad Then you will say 'sorry we can't help you any further, we are just public relations and not customer service'. Looks good on twitter though, almost as if you are trying to help.

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ab1971 @ab1971

4 years ago

@Wickes Fences Ok, but my Bathrooms still need fixing please @Wickes. You have had my money since May and you are refusing to finish. #avoidwickes at all costs, customer service is terrible. Just take people's money and provide a sub standard service. #WithWickes you just get pain

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ab1971 @ab1971

4 years ago

@Wickes Fixing the mess you have made as usual #avoidwickes

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ab1971 @ab1971

4 years ago

@Wickes @Wickes Maybe you could actually be kind and come and finish the bathrooms we have paid for and you have messed up? So please don't put your hand up as you are certainly not helping us! #WithWickes you are left alone to clear up their mess! #avoidwickes