marc mcneill @dancingmango
Mostly about agility in IT, marketing & Customer Experience. ex-CX Director at Auto Trader. Human Factors PhD. Co-wrote the book Agile Experience Design. dancingmango.com London Joined July 2007-
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marc mcneill retweeted
AI’s are already training better AI’s. We may be rapidly approaching the “AI singularity” at which point there will be an “intelligence explosion”. This would mean that AI would be better than humans at, well, everything. 🚫 Here's why we need a PAUSE ➡️ youtu.be/FC01lHMtq2U
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marc mcneill retweeted
What a shower of shenanigans! #PMQs
@SW_Help what's up with trains from Ewell West to Waterloo? 6.20 cancelled, 6.36 not appearing on trainline....
Why it's time to get back to the office linkedin.com/pulse/why-its-…
marc mcneill retweeted
THIS THIS THIS OVER AND OVER AGAIN. THIS. Please watch and share. Brilliantly and simply put.
@virginmedia is it company policy to put the phone down on your customers when they get angry with your dreadful service? Maybe you could ask the person who just rang me to call me back to 'resolve my complaint'
@virginmedia No. No one called back. And your 0345 number is IVR hell. Then security questions like "what was your first bill" when I haven't had a bill. And you are calling me ffs.
@andybudd @jakek This goes down well - link.medium.com/I8PMeKrUY2
How is it possible for a single sign in project cost £40m? (And given the history of past government IT initiatives probably considerably more) theguardian.com/society/2020/j…
The incompetence of @virginmedia is breathtaking. Dreadful #CustomerExperience #avoid
@virginmedia No. I've heard nothing from you.
Beginning to regret my decision to move from @bt_uk to @virginmedia 6 weeks after ordering still waiting installation. VM customer service is atrocious.
Why is buying a car in the dealership such a painful experience?
And here's a great lesson on how not to get an email read linkedin.com/pulse/you-spam…
Great lesson on how to get an #email read: bit.ly/mJSjoY <<Thank you Jeffrey Gitomer!
If you are in #sales or send unsolicited #email please read this. 6 ways you are marked as spam. linkedin.com/pulse/you-spam…
Apparently I've been on Twitter 10 years today. 10 years to lose me as a regular user.
Looking for a #UX #researcher in Manchester. If u love learning about people & doing #leanux & #custdev this is 4 U careers.autotrader.co.uk/search-and-app…
Want to lead a fantastic #design team in Manchester? Great people & culture, #leanUX #UX & lots of opportunity. careers.autotrader.co.uk/search-and-app…
Not tweeted for ages. Sadly taking to Twitter again to complain about @Quotemehappy Avoid this company at all costs. No customer service
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