Customer Experience @cemgems
Customer experience management gems. Expectations to transaction to ownership. Observations and research. San Francisco Joined February 2009-
Tweets399
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Followers2K
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Following569
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Likes1
this outlet mall company does a nice job tweeting sales and store events @PremiumOutlets. shoppers may enjoy such a stream from any retailer
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RT @GuyKawasaki The pizza box of the future has arrived. http://adjix.com/d7p4
RT @rohitbhargava The best tagline I wish I thought of: Altoids - "Are you in mint condition?" So obvious it works.
tweeting this one again.. love this video about human centered design http://bit.ly/SQjae
RT @jowyang Keep an eye on @dirkshaw 's blog, he's Vignette's social media strategist http://dirkshaw.blogspot.com
RT @retaincustomers How often do you share stories of great customer service with your employees? Please do it as often as possible.
RT @SimpliFlying JetBlue Airways' customer service better than Singapore Airlines? Here's why. http://bit.ly/laDza
RT @MarketingMuscle marketing: I'm Satisfied. Now Make Me Loyal.http://tinyurl.com/cl6yg3 #metric #satisfaction
RT @TopRightCorner Good piece on BofA use of Twitter to improves customer intimacy http://tinyurl.com/7gdrer
RT @retaincustomers it's all about the customer experience baby.
RT @jowyang The tag for my teleconference (over 450 registered Forrester clients) is #socialplaytime talk to you in 5
RT @scottmckain Loyalty is a byproduct of engaging a customer personally & emotionally, through distinct experiences they desire to repeat.
RT @Ford Link to YouTube video: http://www.youtube.com/watch?v=Ni9oW_cD2Tg Ford Fusion Hybrid: 1,000 Mile Challenge Start #Hybrid1000
nice. Just had a great experience at a Sprint store. A warm welcome and knowledgeable staff. I was looking for the Palm Pre. May or June.
RT @SAPCRM Gartner predicts - by 2010 more than 60% of the Fortune 1000 will have some form of online community that can be used for CRM
RT @clearaction Good Customer Experience tips at http://my.alltop.com/customerexperience
RT @ekolsky help me spread the word - my new blog went live this morning! customer service, cem, feedback http://ekolsky.wordpress.com
RT @ScottMonty Have You Got a Boss or a Leader?: I had the pleasure of collaborating w Alan Mulally, CEO Ford M.. http://tinyurl.com/cbmnds
RT @AntonioCapo "A brand that captures your mind gains behavior. A brand that captures your heart gains commitment."- Scott Talgo
from Seth Godin blog "The only way out.. generous marketing that we have no choice but to start paying attention again" http://bit.ly/1S108W
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