Satrix Solutions @SatrixSolutions
We're a #CX consultancy. We provide insights companies rely on to improve their products & services, differentiate from the competition, & scale their business. satrixsolutions.com Phoenix, AZ Joined May 2011-
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⭐⭐⭐⭐⭐ Proud to share this wonderful testimonial from a valued customer: Seeking the same level of success? Let's connect and explore how we can enhance your business! hubs.ly/Q02t2jCX0 #b2b #customerexperience #customersatisfaction #cx #enps #testimonial
Should Your Company Engage In Survey Data Cleansing? #customerexperience #cx #customersuccess #b2bmarketresearch #customersatisfactionsurvey #voiceofthecustomer hubs.ly/Q01jLkH70
Is your company acting on bad CX data and/or findings? We share five most common ways that I’ve seen companies fall victim to this dangerous situation: #customerexperience #customersuccess #b2bmarketing #b2b #marketresearch hubs.ly/Q01jmjr10
Take the time to understand customer expectations so you can deliver experiences that prove you’re worth the investment: #customerexperience #customersuccess #onboarding #b2b hubs.ly/Q01jmcjf0
We're sharing how your sales win loss program can be a valuable source of competitive insights: #customerexperience #b2bsales #b2bmarketing #marketresearch #competitiveintelligence hubs.ly/Q01jgvxY0
Considering a B2B customer referral program? Read our recommendation before you kick off this initiative: #customermarketing #b2bmarketing #customerexperience hubs.ly/Q01jbtlk0
An essential component of a successful B2B survey is conveying to customers that you value their feedback. #customerexperience #customersuccess #customerfeedback #customersatisfaction survey hubs.ly/Q01h-mlg0
In this popular post, we share tips for avoiding survey design pitfalls to produce actionable results your company can rely on: #customerexperience #customersuccess #b2b #surveydesign #customersatisfactionsurvey hubs.ly/Q01h-7bD0
Does your company embrace feedback-driven change? hubs.ly/Q01hVqtH0
Does your company embrace feedback-driven change? hubs.ly/Q01hVshF0
Closing the loop with customers is critical. Here are 5 ways your Customer Success team can get involved. #customersuccess #customerexperience #customerfeedback hubs.ly/Q01hQL8z0
Should you hire a Customer Experience Consultant or keep your program in-house? #customerexperience #b2b #customersuccess hubs.ly/Q01hps880
Nurturing a culture of employee engagement is a clear competitive advantage for your organization. hubs.ly/Q01hp95Y0
If you're struggling with low survey response rates, these tactics might help: hubs.ly/Q01fWZMV0 #b2b #customerexperience #customersatisfaction #b2bmarketing #customerfeedback
As more B2B companies make CX a priority, it becomes harder to differentiate—unless you are continuously evolving your program. hubs.ly/Q01f0H4P0 #cx #customerexperience #b2b #b2bmarketing #competitiveintelligence #customersuccess
Planning for your next Customer Advisory Board? We've prepared a helpful series of articles to make it a success: hubs.ly/Q01dY16L0 #b2b #customerexperience #cx #customermarketing #customersuccess
How do you Analyze your Competitors? Important tips to keep ahead of the competition: hubs.ly/Q01dY1VZ0 #competitiveintelligence #competitiveadvantage #cx #customerexperience #b2b
3 Areas that benefit greatly from measuring the customer experience hubs.ly/Q01dY1xD0 #customerexperience #cx #b2bsales #b2bmarketing #customersuccess
How to Improve Interdepartmental Communication and Collaboration #customerexperience #cx #b2b #customersuccess hubs.ly/Q01dKF6N0
How to measure the true impact of your CX program hubs.ly/Q01dLc450 #customerexperience #CX #b2b #b2bmarketing #customersuccess
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Had a great convo w/@SatrixSolutions' Ben Holland about the state of CX: - all customers want digital-first experiences - when CX reports directly to the C-level companies reap higher financial rewards - CX hits its teenage years satrixsolutions.com/blog/navigatin… #CX #customerexperience
If no one's told you, customer onboarding is CRITICAL to customer success. Evan Klein, Voice of Customer expert & Founder/President of @SatrixSolutions shares his top 7 reasons why customer onboarding makes a HUGE impact on customer success. Read now ⬇️ pulse.ly/y230gzpstl
GUIDEcx is proud to partner with @SatrixSolutions 🤝 and its experienced consultants who design, execute, and maximize the ROI of its clients' customer and employee feedback programs. Founder & President, Evan Klein, shares his expertise 👇 pulse.ly/9lpetihrj0
[Case Study] @SatrixSolutions, an exceptional market research firm, recently revamped their approach to reporting, delivering their reports and analyses 33% faster. Explore their journey: displayr.com/customers/satr… #satrixsolutions #Displayr #marketresearch
There are several insightful themes often revealed within a sales win-loss interview that are important for any B2B company to consider: satrixsolutions.com/blog/what-are-… #b2bsales #salestips #CustomerExperience
Reading the 2021 "Net Promoter®: Use, Impact, & Preference in B2B Organization" report from @SatrixSolutions and agree with the statement "that the score is meaningless without context & action." For +34% B2B executives, #NPS continues to be a valuable key performance indicator.
Baton's new partnership with @SatrixSolutions will ensure smooth software implementations for our customers. Learn about the partnership here: bit.ly/3l3sTwq
Definitely agree but need to ensure that you also gather qualitative information about the entire company. i.e. Senior Leadership team, middle management, culture, etc.
Considering Employee Net Promoter Score to measure employee satisfaction and loyalty? Here's 10 reasons why eNPS should be part of your overall employee feedback strategy #employeesatisfaction #employeeengagment #netpromoterscore #customerexperience satrixsolutions.com/blog/top-10-re…
Our partners at @phcreative lent us their Digital Marketing Manager @iamjimtaylor, to guest blog for @BeameryHQ and give us all the run down on what really matters in a career site. What makes for the best career site and what matters most? Read on: buff.ly/34BZEId
Implementation is your customers first impression - it sets the stage for a successful relationship. @SatrixSolutions founder Evan Klein & Peter McCoy co-founder of Baton discuss the importance of a positive onboarding experience. satrixsolutions.com/blog/importanc…
Thanks to @SatrixSolutions and @GainsightHQ #PulseEverywhere for an opportunity to dive into one of my greatest passions - making customers successful.
Attending #PulseEverywhere this week? Head over to the Innovation Theater to catch @SatrixSolutions Fireside Chat with @debrasquyres
Here are 5 ideas you can implement to put the #CustomerExperience front and center in your company in 2020 via @SatrixSolutions bit.ly/34lXuKm
Great @SatrixSolutions article on #customersuccess and onboarding trends with @UserIQ CEO Tyler Winkler 👏okt.to/XoP21l
The @BeameryHQ #CustomerSuccess team continues to grow and I'm pleased to add a Head of Customer Success Management to lead our dynamic team of #CSMs globally. Are you obsessed with delivering an exceptional customer experience and real business value? pages.beamery.com/hub/vacancy/T6…
Great @SatrixSolutions article on #customersuccess and onboarding trends with @UserIQ CEO Tyler Winkler 👏okt.to/1HTDiW
Our CEO shares his thoughts with @SatrixSolutions on the three #customersuccess trends he expects to see in the near future: okt.to/YcOXpN
Impressive set of sponsors! #competitivemarketing #competitiveintelligence #productmarketing competitivemarketingsummit.com/sponsors
1/3 Paragraph 7 of Reichheld's 2003 article: "Certainly, other factors besides customer loyalty play a role in driving a company’s growth—economic or industry expansion, innovation, and so on. And I don’t want to overstate the findings:..."
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