IcebergIQ @IcebergIq
We help B2B software companies understand their buyers and customers via conversational interviews for win/loss and churn analysis. icebergiq.com Joined November 2019-
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IcebergIQ is delighted to sponsor Pulse, the largest gathering of the customer success community with 2,500+ expected participants, on May 15-16 in St. Louis. You can still catch early bird pricing! If you go, visit us in the Innovation Theater. gainsightpulse.com/us/
Wishing lots of success to our SaaS clients in 2024! Here are five tips based on our research that can help support your pre-sales team. icebergiq.com/resource-libra…
Big news! 🚀 Kompyte + @IcebergIq = a power combo for win/loss insights. An integrated approach to understanding WHY you win or lose deals. Dive into the details: hubs.li/Q01_FyWf0 #Kompyte #IcebergIQ #WinLossInsights #SalesStrategy
Four tips to help you run a successful, focused win/loss analysis program that provides actionable insights across your organization. icebergiq.com/resource-libra…
When it comes to understanding how to improve win rates, it can be tempting to focus on your losses and what went wrong. But it's worthwhile to talk to your newly signed customers too. icebergiq.com/resource-libra…
Our IcebergIQ team and friends enjoyed the beautiful notes of Nathan Klassen's saxophone during our annual walk in memory of Alan Armstrong. The walk took place in a forest Alan loved, where we've placed a memorial bench in tribute to his legacy (see icebergiq.com/about).
How can you spot customers at risk of canceling? What can you do to mitigate that risk? IcebergIQ looked for key trends in our interviews over the last 12 months across a range of #SaaS companies. Here's what we found. icebergiq.com/resource-libra… #CustomerRetention
Price-to-value considerations are now the top driver for customer churn, according to IcebergIQ research presented at #pulse2023 today – signaling an urgent need for SaaS companies to help their customers realize value. #customersuccess @GainsightHQ
Today Pulse 2023 kicks off! IcebergIQ is delighted to host the Innovation Theater, where CEO @tashnarayan will speak on emerging churn trends at 11 a.m. PT with @GainsightHQ's Lane Holt.
Thrilled to emcee the Innovation Theater at Pulse 2023 next week! IcebergIQ CEO @tashnarayan will share, along with @GainsightHQ's Lane Holt, research trends and best practices based on interviewing churned customers from dozens of #SaaS companies. May 17, 11 a.m. PT. Drop by!
Happening tomorrow: Selling and Delivering Outcomes & Value in an Uncertain Economy hosted by @SOARperformance. Register to hear @tashnarayan of @IcebergIq, Steve Frost of @TSIACommunity, @MegsSuratkal of @HPE, Jeff Depa of @GainsightHQ & @SOARwithJohn! linkedin.com/events/paneldi…
Awesome resource @Crayon, delighted to partner! #competitiveintelligence #winloss #SaaS
Awesome resource @Crayon, delighted to partner! #competitiveintelligence #winloss #SaaS
IcebergIQ CEO Natasha Narayan joins fellow panelists Ross Fulton (@valuizeco), Stephanie Lee (@GainsightHQ), John Thackston (@SOARperformance), & Todd White (@guidecx) in Seattle today for Gainsight's ERAS (Expansion, Retention, Adoption, Scale) tour!
Hey @kluein thanks for helping our clients get win/loss insights to all their internal stakeholders! newswire.ca/news-releases/…
It was fun sharing a booth with you at #Pulse2022, @MethodGarage! Here’s to customer insights, journey mapping, and #customersuccess! @jz4tru @saulgurdus @tashnarayan @julannepayne @GainsightHQ
Puppies are a #Pulse2022 highlight! #CustomerSuccess #CustomerExperience @GainsightHQ @julannepayne @tashnarayan
Have questions about churn or #CustomerRetention ? Drop by Booth 51 in the exhibitors’ hall at #Pulse2022 today and Thursday, and enter to win our draw for a free @YETICoolers cooler.
Proud to sponsor #Pulse2022 next week! Congrats @gainsight on hosting this must-attend annual event that brings the #customersuccess community together. gainsightpulse.com/pulse-sponsors/
Beautiful new pens from friends at @IcebergIq
We naturally love icebergs here at IcebergIQ. Our team member @HollyKnowlman went out and saw the real thing off the coast of Newfoundland!
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3K Followers 1K Following Moved to Mastadon: @[email protected] Pronouns: He/Him/HisBig news! 🚀 Kompyte + @IcebergIq = a power combo for win/loss insights. An integrated approach to understanding WHY you win or lose deals. Dive into the details: hubs.li/Q01_FyWf0 #Kompyte #IcebergIQ #WinLossInsights #SalesStrategy
For me, if I ever feel myself dragging, I have a simple antidote - meet my customers in person. It always reminds me of why I do what I do. BTW if meeting the humans who use your product doesn't fire you up as an entrepreneur, you might be on the wrong path...
GUIDEcx co-founder and VP of sales, Todd White (second from the right), was a panelist at the @GainsightHQ ERAS tour stop in #Seattle, Washington, today. White discussed how customer health starts at the contract signing. #CustomerSuccess
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@IcebergIq @valuizeco @GainsightHQ @SOARperformance We’re looking forward to meeting up with everyone this morning!
@IcebergIq @MethodGarage @jz4tru @saulgurdus @tashnarayan @julannepayne Thanks for joining us at Pulse! 💙
Who’s Fired Up? #pulse2022 #CustomerSuccess
Beautiful new pens from friends at @IcebergIq
IcebergIQ (@IcebergIq) is hiring new _Qualitative Research Analysts_. If you're interested in qualitative research, the world of software, SaaS, human decision making, consider applying! I like the work and the great people, and I've been learning a lot! icebergiq.com/careers
Nice #voiceofthecustomer tip via @nrmehta to have an independent firm interview clients on win/loss/renewals & benefit from professional customer interviewing expertise which is an art. Shoutout for @IcebergIq which @GainsightHQ uses for this #CustomerEconomy #SaaS
One hack we've used @GainsightHQ to understand clients better is to have a third-party call wins/losses/renewals/churns. We use @IcebergIq and I still listen to 100% of all of the learning calls. So incredibly valuable to hear things in the client's voice from a third-party.
@nrmehta @GainsightHQ @IcebergIq This. Done this for years. So much more detail when the customer (ex) feels able to just share
@schmorak @GainsightHQ @IcebergIq You could do that too but professional interviewers are often better at getting clients to open up. Also I think they open up more to a third party.
@raad_seraj @GainsightHQ @IcebergIq I've been using IcebergIQ since when we were like 20 employees!
8 illustrations guaranteed to change the way you think about your life:
Don't miss some of the amazing companies presenting on Day 3 of Pulse Everywhere in our Transforming Customer Centricity Track! Here from @intellum, @ZoomInfo, @RocketlaneHQ, @decisionlink, @IcebergIq, @HigherLogic, @frontapp, @Bizzabo, @insidedmedia, @BatonHQ, and @precursive!
🙌 a GREAT hybrid experience happening throughout #PulseEverywhere. Live from SF and streaming around the globe 🌎
Amazing to see what @GainsightHQ is pulling off with #PulseEverywhere - a truly hybrid event on @Hopin that is recreating the in-person experience in a super innovative way. Congrats to @nrmehta @scottsalkin @laurenolerich on leading the charge on hybrid.
Before we begin yet another unforgettable #PulseEverywhere, we would like to thank our incredible sponsors for making this year’s event possible!
Huge thank you to all of the sponsors who have joined (so far) to help make #PulseEverywhere happen! 📅 June 9 - 11 - Register now: bit.ly/3v9e3qy
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