Vicasso | We Accelerate Service @GoVicasso
Reduce your cost of service with Vicasso's case management apps for Salesforce®. vicasso.com Hamilton, NJ Joined March 2011-
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Vicasso at the Salesforce World Tour NYC! The most interesting thing we’ve heard so far? 85% of decision makers say service is expected to contribute a larger share of the revenue this year. And shout out to @_andrewrusso for featuring Vicasso's apps in his presentation today.…
We're looking for the right people to join an amazing team! Vicasso is hiring for 2 positions: Account Executive linkedin.com/jobs/view/3887… and Salesforce Developer linkedin.com/jobs/view/3882…
"To transform from a cost center to a revenue generator, you must focus on the psychology behind customer care. Do your customers feel valued and important? Are you exceeding their expectations at every touchpoint? Do you have an effective way to measure this?"…
Rapid Products for Salesforce allows you to apply a percentage or $$ discount to a full quote or opportunity, so you don’t have to do the math. Return the revised quote to your prospect in seconds! Check it out here → youtu.be/aV16LpI38Us?si… #Salesforce #Sales
Is anyone using predictive and generative AI with Service Cloud? The capabilities allow you to create a more streamlined customer service experience and agent workflow. Read more here → salesforce.com/products/ai-fo… #Salesforce #customerservice #AI
Your VIP customers deserve better than the generic Salesforce auto response email when they open support cases. See more here → youtube.com/watch?v=TW8Zl5… #Salesforce #CustomerExperience #CustomerService
Us: Tell us about your case management process today. Them:
Sending customer service surveys to non-English speaking customers? Simple Survey can now translate surveys into the language of the recipient’s default browser. Check it out: #Salesforce #CustomerService #survey
We heard it was National Compliment Day, so here is the best one we received in the last year. Well shucks 😊 Thanks Emma!
Where did you land with customer retention in 2023? #Salesforce #customerservice #servicecloud
Even better advice… don’t get your customer service best practices from a fortune cookie. Lucky Numbers: 6 0 9 5 7 0 7 2 0 0 #Salesforce #CustomerService
One thing to leave behind in 2023? Switching between too many screens to work a case. Simplify your workflow, ditch the neck brace, and make 2024 the year of seamless customer service. vicasso.com/email-to-case-…
Did you miss our 8 Crazy Service Pains series? In it, we featured solutions to common challenges faced by customer service teams. Visit our Brushstrokes videos playlist and start optimizing your case management processes in the new year: vicas.so/brushstrokes
Solve for duplicate cases in Salesforce. Get more solutions to your ongoing nightmares. vicasso.com/case-merge-pre…
Some highlights from our Vicasso Friendsgiving meal yesterday! We are beyond grateful for this creative, hard-working and talented team. Special shoutout to Sonny the Corporate Dog, who worked tirelessly to acquire turkey scraps.
When you consider the per hour cost of your support agents time, manual tasks and loading times matter. In this article, (vicasso.com/post/3-native-…) we explore 3 solutions that can automate or eliminate this wasted time, so you can save money.
linkedin.com/posts/sethengl… Valuable takeaways from yesterday's live stream. If you haven't watched already, check it out and let us know what your takeaways are. lnkd.in/eBAZpyhc
We’re kicking off in 2 days! Who’s joining us to discover hidden costs in your service process? Use the link below to join the Live Stream on Thursday at 1 PM ET: youtube.com/live/i0DHKeZxo…
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3K Followers 781 Following I talk about @Salesforce and make poor jokes. Founder @IsimioSchedule, Director @ArchitechClub, 5x @Salesforce MVP 16x Certified
Aldo Fernandez @aldoforce
1K Followers 606 Following Salesforce MVP; Application & System Architect; Developing future-proof solutions for the legal industry. Co-organizer of @UYSDUG; @puntadreamin and @holstonhq
Kyloe @KyloeDotDigital
16 Followers 80 Following We build world-class turnkey customer engagement solutions for the asset management industry powered by the Salesforce platform.Today is the day!!!! Don't be baaaa-shful, get your head in the Clouds and become a Salesforce Admin! #TDX24
@GoVicasso Well it would help if every big company (utility, insurance, etc) didn't have automated answering or tyr to direct you to the website to 'virtual chat'. Just employ people to man the phones, it simple!!!!
Don't let a waiting customer become an ex-customer.
Get ready for an electrifying experience at Dreamforce 2024! Thrilled to share the news that Dreamforce, the worlds largest enterprise tech conference, will be returning to San Francisco, the stunning city by the bay–and now the AI capital of the world in 2024! In partnership…
You can literally win 💵 at the @GoVicasso booth (#124) by spinning the wheel. If not, you can always get some swag to take with you. #Dreamforce #DF23 x.com/i/status/17017…
Come find the team at booth #124 at Dreamforce. Spin the wheel for a chance to win great swag. Or $2. 🤑 And while you're there, learn how our apps can save you time and money. It's a win-win! #dreamforce2023 #df23 #customerservice
🚀 Launching the new Einstein 1 Platform. Integrated. Intelligent. Automated. Open. It's your trusted AI platform. Bringing native data and AI to every one of your apps. 🔭 Discover the #1 AI CRM at #DF23: sforce.co/3L6RFYJ
Before the magic of #DF23 begins, let's get grounded in gratitude! Take a moment to reflect on your journey in the #TrailblazerCommunity and share what you are grateful for. Your replies will be transcribed and added to the Tree of Gratitude on site. 🌳
Dreamforce 2023! Keynote starts with special guests at 10AM! ❤️ #df23
🎬 Starting soon: The world's largest and most magical AI event. Tune in to #DF23 🔴LIVE from San Francisco to unleash the power of Data + AI + CRM + Trust and build your customer company. Showtime is 10:00 a.m. PT. x.com/i/events/16991…
No script, no slides, no problem. The very entertaining @davidgiller educated our @salesforce user group on ChatGPT for 2 hours and left us all wanting more. Special thanks to @SpartaSystems for hosting us tonight! #SalesforceNJ #AwesomeAdmin #TrailblazerCommunity #ChatGPT
Opening day at Citizens Bank Park isn’t the only exciting thing this Thursday. Check out the new features in Simple Survey at @GoVicasso ’s live stream! youtube.com/watch?v=VfkuwU…
How do you know if customers are happy with your service or at risk of churning? You ask and listen, of course. One way is to send a survey when a support case closes. (But no one has time for a "brief 5-minute survey" so be sure to keep it super short.) Ask, listen, innovate.
Excellent turnout at the #SalesforceNJ UG Meeting
@SarahOrens If your goal is for case surveys I would HIGHLY suggest looking at @GoVicasso’s app. We have it and love it. It’s is like 35x better than salesforce surveys and helps us increase our CSAT through proactive outreach.
@GoVicasso @davidgiller @hyermish Thank you for saving me hours per week!
Hey y'all! What’s your favorite Survey Management app from the #Salesforce #AppExchange? ..and WHY? 🔥 Bonus points if you can tag the company or one of their team members in your reply!
@davidgiller I love the case surveys from @GoVicasso. It is so much easier to report on and use than salesforce surveys and their product team keeps adding new features that make it 🔥. Thank you @hyermish!
Wait! I'm one of those product experts!
Last week our product experts gave tips on simplifying and rebalancing your support team's workload in Salesforce. Watch youtu.be/Z6mENLkVNbM to learn how to keep your team organized using Case Flags. #salesforce #salesforceservicecloud
Reading is how you communicate with the past. Writing is how you communicate with the future.
Thank you Dreamforce for another great event. We've had fun meeting with clients and connecting with the community. Thank you to the Vicasso team for all their hard work; David, George, Sean, Matt, and Ketly (camera shy). #df22 #salesforceapps #ServiceCloud #salesforce
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