EtechGlobalServices @EtechGS
Etech Global Services is a leading provider of customer engagement solutions for many of the world's most trusted brands. etechgs.com Nacogdoches, TX Joined March 2010-
Tweets8K
-
Followers2K
-
Following826
-
Likes1K
Replacing a contact center agent costs up to $7,500. Most of that attrition happens in the first 90 days. @kkeckels , President & COO of Etech Global Services, breaks down why it happens — and what actually stops it. etechgs.com/blog/breaking-… #Etech #Employee #Retention
In her latest blog, Shawndra shares nine specific behaviors that separate leaders who enable performance from those who simply manage to it. Read the full blog: etechgs.com/blog/servant-l… #BPO #CallCenter #ContactCenter #Leadership #ServantLeadership
Fear the outcome, and the moment becomes bigger than you. Love the battle, and you rise to meet it. That's the mindset difference @MRoccoEtech Rocco writes about in his latest blog. etechgs.com/blog/love-the-… #Etech #Leadership #ServantLeadership
In this thought-provoking article, Kaylene Eckels, President and COO at Etech Global Services, shares why the most successful contact centers focus on something deeper than productivity metrics. etechgs.com/blog/why-agent… #ContactCenter
Customers today expect instant, seamless support—and live chat is quickly becoming a must-have channel for modern customer service. etechgs.com/blog/live-chat… #CustomerExperience #LiveChat #ContactCenter #CXStrategy #DigitalCX #EtechGlobalServices
Melissa Wood, Etech's Dean of Global Leadership Development, on how middle managers drive effective front-line coaching. Leading by example creates a culture of growth. etechgs.com/blog/middle-ma… #Leadership
Accountability gaps cost organizations more than missed deadlines—they erode trust, drain top performers, and stall growth. etechgs.com/blog/culture-o… #Leadership #OrganizationalCulture
In his newest blog, Etech's CEO Matt Rocco explains why clarity is a reward—not a requirement—and how the best leaders move before the path is fully lit. One step. One decision. One courageous move. That’s where momentum begins. etechgs.com/blog/courage-t… #LeadershipMatters
Customers don’t think in channels—your support shouldn’t either. Etech unifies chat, social, voice, and web into one seamless journey. No repeats. No transfers. Just fast, connected resolution. Explore omnichannel CX: etechgs.com/call-center-se… #OmnichannelSupport
Behind every great customer experience is a team empowered with the right training, analytics, and support. Etech’s global contact center solutions are built to enhance both agent performance etechgs.com/call-center-se…
Most leadership pipelines fail not because organizations lack talented people, but because they confuse tenure with potential and hope with development. Read the full blog: etechgs.com/blog/internal-… #LeadershipDevelopment
Customer expectations are rising. Etech meets them with AI-powered insights and expert agents across every channel. From quality monitoring to omnichannel support—we help you deliver faster, smarter CX. Learn more: etechgs.com/call-center-se… #CustomerExperience
CX shapes brand loyalty—and your contact center sets the tone. Etech delivers AI-enabled, multichannel support with 22+ years of proven results. Scale smarter. Perform better. Learn more: etechgs.com/call-center-se… #CustomerExperience #ContactCenter #CX #CustomerSupport
Contact center leadership has shifted. Managers in 2026 are balancing AI integration with human-centered skills—technical proficiency alone isn't sufficient. Read more: etechgs.com/blog/guide-to-… #CallCenter #ContactCenter #Excellence #2026 #Etech
Why settle for one when you can have the best of both worlds? AI that never sleeps. Humans that truly listen. Together, they deliver experiences that technology alone can’t — and empathy alone can’t scale. Experience the balance: etechgs.com/call-center-se… #AI
Brand loyalty starts with great CX. Etech delivers 22+ years of expertise, AI-driven insights, and data-backed coaching to keep performance consistent and customers satisfied. Scale, optimize, and delight every time. Learn more: etechgs.com/call-center-se… #CXLeadership
“Can we trust them with our customer data?” At Etech, security is the foundation—PCI DSS compliant, HIPAA certified, SOC 2 audited, ISO certified. Your data. Your reputation. Fully protected. Learn more: etechgs.com/call-center-se… #DataSecurity #CustomerDataProtection
Etech Global Services has achieved SOC 2 Type II and SOC 3 certifications, audited by a Big Four accounting firm. This builds on our SOC 2 Type I (2022) and SOC 2 Type II (2023) certifications. Read the full article: einpresswire.com/article/879447…… #Etech #Compliance
Great CX starts with real customer insight. Etech uses advanced analytics and predictive intelligence to anticipate needs, personalize interactions, and build loyalty. Smarter decisions. Stronger customer journeys. Learn more: etechgs.com/call-center-se… #CustomerExperience
CX defines brand loyalty—and your contact center sets the tone. Etech delivers measurable results with 22+ years of expertise, AI-enabled quality monitoring, and data-driven coaching across every channel. Scale smarter. Perform better. Learn more: etechgs.com/call-center-se…
Nick Rocco @Rock_Piece
600 Followers 462 Following Baylor Alum, Houston Rockets, Jerry Jones hater, Texas Rangers, #BillsMafia SFA Basketball, Chelsea, Tampa Bay Lightning #AWL
dickson enyinnaya @dicksonenyinna3
46 Followers 415 Following Philanthropist, content creator, politics
Andy Perez @AndyPrzS8
3 Followers 42 Following
vivek @vivek_jsx
0 Followers 7 Following
Sufyan xyz @timepause6
1 Followers 30 Following
Adela Luna @adelalunalobato
1K Followers 2K Following Comunicadora Social Periodista Especialista en DH y DIH Magister DDHH Directora del Canal 15 "TV Costa" y Pasión Por Santa Marta Televisión
Yves @YvesBiganiro
157 Followers 2K Following Teleco & call center solutions, Hosted PBX, IVRs, AI call centers, voice/audio conferencing. End-to-end, customized solutions for businesses
lauren✨ @laurenlairr
428 Followers 253 Following
Poonam Dangi @PoonamDang38322
0 Followers 12 Following
Fessair @FessairD4Klv
72 Followers 3K Following
Soul brotha💜💛�... @StayBlessedO
386 Followers 6K Following SFA20-Fidus in Aeternum Brother of Phi Delta Theta. Know your worth & question everything else. Choose to be happy. You won’t get there unless you decide to go
John Andrews @Johnkerrandrews
22 Followers 11 Following
Hetenyi @OmengoJaflet
506 Followers 5K Following Building and Civil Engineering Contractor∫Green Technology∫Trainer ∫[email protected] ∫Call:0713280423 or 0731326994
Whawdit @WhawditD4wPhW
50 Followers 5K Following
LIVEY Technologies, U... @connectlivey
7 Followers 30 Following Originating from Delaware USA, Design & manufacturing of "Al Software Solutions, Smart Headsets & Speakerphones, Webcams & Video bars!
CHIPPYMAFIA RECORDSZ @chippymafia
269 Followers 2K Following producer bookings contact (18768927829)
JAY VIR TECH SOLUTION... @JayVirPVTLTD
0 Followers 10 Following We are a tech company enaged in Various venture of Information technology areas. We are located in 3 locations at the moment and we are looking to grow .
Tharppoo @TharppooALz7Ur
32 Followers 1K Following
Mehulkumar @Mehulkumar1707
0 Followers 1 Following
Kevin L. Jackson @Kevin_Jackson
86K Followers 49K Following Global business technology leader, VP at Forward Edge-AI, and Executive Director the Institute for Digital Asset Innovation (IDAI) https://t.co/3gULd2Y5XU
Jackson Smith @SJacko22
431 Followers 2K Following I can do all things through Christ who strengthens me. Philippians 4:13; UNO Golf Alumni
Deb Mukherjee @DebMukh25339896
3 Followers 88 Following
Stacey J @sjfit40
199 Followers 607 Following God First, A Wife, A Mother of 2 #blessedwoman #blessedwife #blessedmother
S @thats0sahil
4 Followers 195 Following Learning Data Science 📈 | Python 🐍 | SQL 💻 | DSA 🧮 | Data Visualization 📊 | Machine Learning 🤖
Penelope Parkinson @PenelojtParkin
20 Followers 738 Following Gathered on the site of girls from all US states 😚 They are ready to meet Some have naked profile photos! Watching this https://t.co/3mMYhTGyO3
i_am_her_876♎🇯�... @i_am_her876
145 Followers 513 Following #islandgyal #jamaican🇯🇲 #libra ♎ sc@ monaboo24 Ig @ i_am_her_876 fb Mona Richards Live laugh love The only thing we should fear is fear itself
Quality Assured Solut... @QASolutionsInc
4 Followers 34 Following Efficient, effective and professional one stop shop for your BPO contact centre needs.
WACHoopsNation @WACHoopsNation
7K Followers 2K Following WAC Hoops All Day Every Day - Not affiliated with @WACsports in any way. Make sure you subscribe to our YouTube Channel and our Substack.
Thesmede @thesmede19319
40 Followers 1K Following I live alone now and enjoy business, traveling, shopping, food and music. I have a calm personality and I hope we can be friends.
Understanding BPO Ind... @BPO_Outsource
2 Followers 37 Following Looking to get a better understanding of BPOs and Outsourcing/Offshoring. Any and all insights are welcome.
Shawn Simmonds @simmonds_s73655
0 Followers 498 Following Passionate about information and its endless possibilities. 📚💡 #InformationEnthusiast
Morgan Bazard @BazardMorgan
8 Followers 44 Following
Jamo/JK @kosekkojak
702 Followers 3K Following 2-12x growth in Sales, AI Unicorns Successes- WalkMe/SAP + Satmap/Afiniti --- Knowledge is good but the ability to grind equally important
EQ @edquarles
36 Followers 931 Following
Kamren @Kamren688998014
0 Followers 9 Following
StoneShot @StoneShot
4K Followers 3K Following StoneShot helps busy financial services marketing teams increase engagement and elevate the client experience whilst minimizing operational inefficiencies.
SFA Men’s Basketbal... @SFA_MBB
24K Followers 315 Following The official account of SFA Lumberjack Basketball. Led by @MattBraeuer. #AxeEm
Nick Rocco @Rock_Piece
600 Followers 462 Following Baylor Alum, Houston Rockets, Jerry Jones hater, Texas Rangers, #BillsMafia SFA Basketball, Chelsea, Tampa Bay Lightning #AWL
GESIA ORG @GESIAORG
536 Followers 197 Following 'GESIA IT Association' a registered Company under Section 8 of the Companies Act, 2013 incorporated on 23rd April 2016 vide CIN: U74991GJ2016NPL091648.
BenchmarkPortal @BenchmarkPortal
638 Followers 288 Following The Source for Contact Center Benchmarking, Certification, Training, Industry Reports and Consulting
The Stevie® Awards @TheStevieAwards
29K Followers 2K Following The World's Premier Business Awards: The International Business Awards®, the @GermanStevies, the @AsiaStevies, the @MenaStevies, and other programs.
Career Jamaica @CareerJamaica
5K Followers 839 Following Job vacancies and job search tips for Jamaican/Caribbean/CARICOM jobseekers
Phone.com @phonedotcom
5K Followers 4K Following The #1 Affordable Business VoIP Phone Service. Flexible, cost-effective communications & collaboration solutions for small business and entrepreneurs
CustomerCareAdvisory @CustomerCareAdv
2K Followers 2K Following #EX #CX #DigitalTransformation #Call #Contact #Center #RevenueGeneration #InstructionalDesign #Training #Curriculum #HR #Innovation #BrandPromise #Mentor #Ally
Partha Dasgupta @parthodg
20 Followers 44 Following
Ronnie Mize @cybersec123
3 Followers 8 Following Ronnie has been in the technology field for over 25 years. He has worked extensively in systems and infrastructure design, security, and process development
Stacy Sherman ~ #Doin... @stacysherman
2K Followers 1K Following International Keynote Speaker‣Customer Experience & Influencer Marketing Expert‣LinkedIn Learning Instructor‣Host of Doing CX Right℠ Podcast (Top2% Global Rank)
Intelligent Purpose @CustomerPurpose
2K Followers 1K Following I enable business leaders to delight their customers by creating customer experiences that turn their competitors green with envy -Unlock your brands potential
The CX Company @TheCXCompany
648 Followers 898 Following Read our CXi Ireland Customer Experience Report 2022: https://t.co/AOBsgc0BX3 #thecxcompany #turningcxinsightsintoaction
CX-Excellence / Micha... @CxExcellence
4K Followers 3K Following Helping organisations thrive through Customer Experience, Journey Management, and Leadership Development. #CX #EX #JourneyMapping #Leadership
Carla Johnson - Keyno... @CarlaJohnson
25K Followers 22K Following Keynote speaker & author. Innovation Architect who designs & builds cultures to increase engagement, expand competitive advantages & deliver shareholder value.
Eli Weiss @eliweisss
33K Followers 496 Following VP Advocacy @Yotpo. Ex @jonesroadbeauty and @drinkOLIPOP. 39 countries and counting.
Hutch Morzaria @cxmaster
373 Followers 443 Following Focused on #CX and the #CustExp. Building high performing #teams and exceeding #goals. Happy #dad and husband. Love #golf ⛳ and my Jeep OIIIIIIIO
Seth Godin @ThisIsSethsBlog
721K Followers 2 Following Author, blogger, a lifetime of projects. This is a retweet of my blog.
Liliana Petrova, CCXP @LilianaPetrova
520 Followers 687 Following Customer Experience Professional & Mompreneur who loves travel, New York, and believes businesses can do more to create better customer & employee experiences.
Stacey C. @StaceyChud
162 Followers 141 Following CX & EX enthusiast | Reader | Beach lover | Firm believer that most issues can be fixed with chocolate. 😉
Dr. Lucy Kiruthu CCXP... @KiruthuLucy
4K Followers 2K Following Customer Experience Transformist⭐Building Customer-Centric Organizations Globally⭐ https://t.co/sTGk3r7SHm ⭐ Lead @EvolveCX ⭐CCXP, XMP, ICX-K, CXPA
Ricardo S Gulko CX ce... @RicardoSGulko
12K Followers 13K Following Managing Director at https://t.co/J75B1uJTJV & https://t.co/USHTzRodbD Co-founder CX Pro - MBAgile CCXP #CustomerExperience & Success #Change #DigitalTransformation #IoT #AI #Tech
CX Centric @cxcentricglobal
523 Followers 567 Following Gain certification Customer Experience certification: Foundations of Customer Experience, CX Centric Analyst, CX Centric Leader & CX Coach.
CX Guy 🙋🏻♂... @heycxguy
1K Followers 760 Following I'm just a regular guy who writes about Customer Experience irregularly. Let's talk about #CX, #custexp, #custserv, #cctr, #leadership, and #strategy.
Damien Dup @ddu17
1K Followers 93 Following Customer Experience Expert, still happy sharing about #cx #custserv #customercare #experienceclient.
Rob Markey @rgmarkey
3K Followers 1K Following Bain Partner. Customer and employee loyalty expert. Author. Customer Value. Podcast: https://t.co/yDVzsodJJE
RonKaufman @RonKaufman
4K Followers 30 Following NYT Bestselling author of Uplifting Service. Customer Service Educator and Keynote Speaker, sparking a service excellence transformation.
Michael Redbord @redbord
6K Followers 5K Following Boston MA. Former @hubspot and @saasworks. Likes: SaaS, travel, customers. Dislikes: average food, full sentences.
LeonieBrownCX @LeonieBrownCX
341 Followers 203 Following CX Strategist at @Qualtrics. Helping organisations to deliver amazing customer experiences! Opinions my own.
Jon Arnold @arnoldjon
7K Followers 2K Following Independent tech analyst/thought leader - focus on future of work, communications, collaboration and customer experience
David Avrin @DavidAvrin
8K Followers 7K Following I am a global keynote speaker, author, and researcher on Customer Experience. Learn more and watch a preview at: https://t.co/XaIuztza9D
Clare Muscutt @ClareMuscutt
2K Followers 2K Following Women in CX Founder & CEO, Podcast Host, Global Keynote Speaker, Customer Experience Thought Leader
Premium Business @PremiumBusiness
3.9M Followers 2 Following Unlock powerful tools to boost discoverability on X, increase revenue, and hire top talent. Formerly called Verified Organizations.
jordan fladell @jfladell
756 Followers 648 Following Managing Director Technology Advisory Services - Aprio
Josh Felix @JoshSFelix
406 Followers 810 Following Director, Solution Design @axonify. Axonify is the modern learning and communications solution for frontline employees that! And super fan of Chick-fil-A!
Enlivened Tech @SaveOnPCs
358 Followers 1K Following We help lower technology ownership costs by providing refurbished computer hardware and asset management solutions.
Being Human @beinghumancx
2K Followers 2K Following We help organisations reap the rewards of brand loyalty by designing human-centered experiences that exceed customer expectations.
C&M repairs heating a... @CMrepairsheati1
36 Followers 32 Following Your Local Handyman Service Provider! We offer wide range of repair services for your home & business establishment. 210-556-4280
Ronald van Loon @Ronald_vanLoon
353K Followers 164K Following Helping AI driven companies generate value•Top10Influencer #AI #BigData #DataScience #IoT #MachineLearning #Analytics #Cloud
Austin Contact Center... @Austin_ACCA
227 Followers 284 Following ACCA is the premier resource for the CX community of Central Texas. We connect information, technology, and talent. UNITE • LEARN • ENGAGE 💥 Join us!
Jamaica Gleaner @JamaicaGleaner
480K Followers 723 Following Jamaica's most trusted news source for 191 years. Where life unfolds. Follow for news, sports, business, lifestyle, entertainment and commentary.
Charles Ngo @Dr_Ngo
9K Followers 100 Following
BIconnections @biconnections
56K Followers 28K Following Networking | connecting | people | technology | #process | #Business #Intelligence | #Information #Management | #data | learning discussions | #Community
Matt Cecil @MattSCecil
58 Followers 117 Following Sr Manager - Digital Strategy at Verizon | President & Founder at Emmy Lane Foundation | #ServantLeader at heart
EB5India @TheEB5India
80 Followers 161 Following
Next Generation CX @Customer_Event
8K Followers 7K Following The official twitter account of the Next Generation Customer Experience conference. #NGCX
Dr. Natalie Petouhoff @drnatalie
44K Followers 40K Following WSJ Best Selling Author of EmpathyInAction. Passion: Customer & Employee Experience, DEI, STEM; voted 1 of 250 Top Most Influential Women, Opinions are mine
Ben Kay @Benjamin_Kay
1K Followers 433 Following Leading a step change in #communications #Digital, #Brand #MarketingYou might like
