BrandLove Customer Experience @BrandLoveCxP
At Brandlove we combine science, art and magic to create experiences your customers won’t ever want to forget and your employees never want to leave. brandloveglobal.com South Africa Joined November 2011-
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Bored with Netflix yet? Here is your holiday #customerexperience playlist youtube.com/playlist?list=… #customerexperience #cx #freecourse
Feel like learning over the holidays… You can get FREE access to our Customer Experience Foundation Masterclass here youtube.com/playlist?list=… #customerexperience #cx #freecourse
Happy Holidays! Here is your #customerexperience gift! Get FREE access to this Customer Experience Foundation Masterclass on Udemy. udemy.com/course/foundat… #cx #freecourse
That's a wrap for #CEMAfrica2022! A huge thank you to everyone who participated in our workshops, said hello or visited our stand, not to mention the proud new owners of penguin penthouses! We loved connecting with you. Thank you for making face-to-face fantastic! #BrandLoveCXP
How do you take #CustomerExperienceStrategy from a journey map on the wall to actual delivery? The current topic of #CEMAfrica2022 panel discussion with our CEO and Founder, Chantel Botha. #BrandLoveCXP #CustomerExperience #EmployeeExperience
Day two of #CEMAfrica2022 is off to a phenomenal start with chairman Dennis Wakabayashi sharing insights from his recent visit to Dubai, and an inspirational message on the future of #CX in South Africa. #BrandLoveCXP #TheFutureIsNow #CustomerExperience
It's Day 2 of the #CEMAfrica2022 conference! After a full day of workshops in Day 1, if you haven't come by our stand yet - Find us next to the catering area. Come say hello! #BrandLoveCXP #CustomerExperience #CX #EX
That's a wrap for Day 1! Thank you to all of the #CEMAfrica2022 attendees who helped make today amazing! #BrandLoveCXP
So thrilled to have some of our clients join us at this year's #CEMAfrica conference! For some, our journey together has been over a year long - and we are finally able to meet in person! #CX & #EX rockstars, all! Thank you for joining us! ❤️ #BrandLoveCXP #Leadersofthefuture
Missed the workshop? Not to worry! Say hello to anyone from #BrandLoveCXP wearing one of these Tshirts - We'd love to meet you! #CEMAfrica2022 #CustomerExperience #EmployeeExperience #CX #EX
Thanks to everyone who participated in our workshops today - We had a blast! For those of you who'd like Chantel to sign your copy of the Customer Journey Mapping Field Guide, pop round to our stand after lunch. Talk #CX to us! #CEMAfrica2022 #BrandLoveCXP #CustomerExperience
Our first workshop of the day is in full swing! Led by Chantel Botha and Anna Thomas, this session is designed to help #CXteams impress their CEO's with Customer Journey Maps that guarantee results, every time! #BrandLoveCXP #CEMAfrica2022 #CustomerExperiencee #CX
Our short video highlights a few perspectives of the #customerexperience & how they might engage with your brand. Know your customers inside and out, provide them with the best possible service and they will become your most powerful advocates. #BrandloveCXP #cx #servicedesign
Our short video highlights a few perspectives of the #customerexperience & how they might engage with your brand. Know your customers inside and out, provide them with the best possible service and they will become your most powerful advocates. #BrandloveCXP #cx #servicedesign
Our short video highlights a few perspectives of the #customerexperience & how they might engage with your brand. Know your customers inside and out, provide them with the best possible service and they will become your most powerful advocates. #BrandloveCXP #cx #servicedesign
#BrandIdentity is about so much more than just an eye-catching logo. It’s about how a business tells its story and sets itself apart from the competition. Seth Godin says it best: “People do not buy goods and services. They buy relations, stories, and magic.” #cx #culture #ex
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Programme director, Louise Claassen speaking about the recently graduated W&RSETA ILDP class and the impact of the programme #HenleyAfrica
''Customer Experience is rational, emotional, and sensual. You cannot, not, have an experience. If you infuse your interactions with empathy, you will have more loyalty. ''- Ms.Chantel Botha, Managing Director, BrandLove Customer Experience, South Africa @chantelbot @BrandLoveCxP
Don’t miss out. A whole new mindset loading… @BrandLoveCxP
Has your business been struggling with retaining customers? Next week on Friday the 1st we are having our monthly BIZSmart on customer inclusion and get to know the right steps towards delivering good customer service. Register here👇 bit.ly/BizSmartPowero… #Customerinclusion
@chantelbot of @BrandLoveCxP is one of our long term partners. She is a fierce advocate of service excellence so we know that this event will be extremely value adding. Marking it on our calendar pronto! What a way to kick off the celebrations! #CSWeek2021
@springboardke @icx_kenya - kindly see #CSWeek2021 launch initiatives already in high gear. #CustomerIncusion #ThePowerofInclusion
Has your business been struggling with retaining customers? Next week on Friday the 1st we are having our monthly BIZSmart on customer inclusion and get to know the right steps towards delivering good customer service. Register here👇 bit.ly/BizSmartPowero… #Customerinclusion
We congratulate the Customer Journey Mapping class of August 2021 for successfully completing their training last week. We now wish you the very best as you prepare for your accreditation exams #NewJourneyArchitectsLoading @Judie_Bogonko @smugusia @BrandLoveCxP
When You're Appreciated via @GiffordT leadershipfirst.net/post/when-you-… #EmployeeExperience #leadership
Oopsy 👀
Culture is probably the most used and least understood word in the corporate lexicon. People believe that culture will suffer when we are not back the office. Which culture, the culture that was not working when we were still in the office? - @ericeyl #EmployeeExperience #ex
The Customer Journey Mapping Masterclass last year was such a success! We can’t wait to see how the class this year unfolds 😀. Check out on this link what the alumni class had to say about it all: buff.ly/2WAZVd1 @BrandLoveCxP
I’m black, I was brought up by a white Afrikaans family so to all the racists just shut up and scroll past. Ek is so gatvol vir skynheilige mense jy kan met my sweis. Ek is lief vir my familie al lyk ons anders. Hulle bly my mense.
Find your allies and take them with you on your #design project! @UXPressia #designers #uxdesign
Understanding who your stakeholders are is important when garnering support for a project - particularly if it needs a significant investment of time, energy, or money. - Chantel Botha with @UXPressia #UX #UXdesign #CustomerExperience #CX #ExperienceDesign
So excited to be a part of the @UXPressia #journeymapping workshop with @BrandLoveCxP this evening!As @TheMacleanBrain says: 'Every day is a school day' 😬 #CX #upskill #lifelonglearning #uxpressia #ux
@oneofthegooses @BrandLoveCxP @armstrongareth @teachable Limitless appreciation 🧠
For this year's #CXday @BrandLoveCxP hosted 3 of the pioneers in #CX @ColinShaw_CX @joepine and @lou_cabrone. Listen to the 3 gurus for the challenges to get buy-in and what's next for #CX. youtube.com/watch?v=23rws2…
Personas are not to create a one-size-fits-all solution, but it does help brands to connect with their customers - Mareli Smit from @BrandLoveCxP #CustomerServiceWeek #CX #Experience
Day 2 of learning with @BrandLoveCxP in #CustomerWeek! Today's session is Journey Mapping for Employees - how to attract top talent to your company, keep them, and help them thrive #CustomerExperience #EmployeeExperience #EXperienceDesign #CX #EX
Bravo - This!
For too many companies, a mission statement is words on a website that is rarely reviewed much less put into action. A good #CXstrategy is what will help organizations align with their customers (internal and external) and live that mission. - From the #CXPioneers audience
#CX takes discipline, and it takes commitment. It is not difficult to do, but it takes time and discipline to see and track the results - @chantelbot of @BrandLoveCxP #CXPioneers #CustomerServiceWeek #CustomerService
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