Maik Hummel @Beevelop

Taking powernaps is pretty much just /compact for humans.

Anybody measuring the commit rate on GitHub when Claude Code slows down? I bet you can see a clear dent.

🎉BIG NEWS: We raised $120M in Series C funding, led by Durable Capital Partners, Altimeter Capital, and General Catalyst! This marks a significant leap forward in our mission to transform customer service with agentic AI. We’ll continue empowering enterprises to build and deploy highly personalized, dynamic AI agents at scale. 🚀 With this funding, we’ll accelerate our global expansion and keep setting a new standard for contact centers with our AI Agent Management Platform (AMP). The future is exciting! Even bigger breakthroughs are on the horizon.✨ Thank you for your support! @altcap, @apoorv03, @BSchweinsteiger, @CarstenThoma, @DoreenHuber, @eqtventures, @generalcatalyst, @htaneja, @iskenderdirik, @jrassloff, @lafamigliaVC, @markusgrundmann, @MarioGoetze, @mathijsdewit, @mc_xarak, @Mosaic_VC, @MuttersbachErik, @senovoVC, @slevene, @tcoppel, @Teleperformance ...and to all of our new and existing investors!🤝 Learn more about our Series C funding here 👉 parloa.com/company/press/…

To navigate the GenAI evolution, businesses need to design, update, and consistently enhance their knowledge bases to ensure accuracy, ease of use, and a smooth customer experience. Our Lead AI Evangelist, Maik Hummel @Beevelop, outlines the essential steps for building AI-ready knowledge bases that deliver accurate and relevant customer experiences for @cmswire 👉 cmswire.com/contact-center…

@joaomdmoura @parloa_ai More than happy to get the word out @joaomdmoura. You are doing a fantastic job!

Great talk by @Beevelop from @parloa_ai on the transformation of customer experience at @OpenAI Dev Day. Full talk link 👇

@tsarnick Pretty crucial to have AI Agents on the other end of the line to handle this influx of calls. Otherwise we'll see a true Callocalypse.

@parloa_ai and @Beevelop AI agents can help customer service employees get better at their job. No language barrier.

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Did you hear that?  💡Prioritize your generative AI use cases. This article from McKinsey details a few pathways for companies implementing genAI to successfully achieve the highest ROI. “With so many companies already investing in gen AI, the question isn’t where to start but how to find gen AI’s potential quickly—and start earning the rewards. For the 97 percent of companies that haven’t yet scaled gen AI in their operations, there’s an urgent need for focus.” mckinsey.com/capabilities/o…

What would AI x customer service look like if we built it from scratch today? If you are a large enterprise who is answering this question, reach out to @parloa_ai to learn about their AI Agent Platform @maltekosub

Malte Kosub @maltekosub

2 years ago

What would AI in customer service look like if we rethought it from scratch today? 🚀 At @parloa_ai, we've reimagined customer service for the era of generative AI. The future is about personalized AI agents for every customer, enabling millions of unique conversations.

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@maltekosub @parloa_ai This is a game-changer for customer service! By leveraging #LLMs, AMP can deliver truly personalized interactions at scale, transforming how we engage with customers. The potential to move beyond pre-scripted flows and create dynamic, context-aware conversations is immense.

@parloa__ai Get your tickets for the WAVE conference on September 12th now: parloa.com/wave And join our AMP Insider List: parloa.com/amp

@parloa__ai IVRs have often let us down, making interactions cumbersome and frustrating. It’s time for a change. With AMP, companies can now build, manage, and scale AI agents like never before, harnessing #LLMs for dynamic, personalized experiences.

Ever wondered what it would be like to rebuild AI in customer service from the ground up? At @parloa__ai , we embraced this challenge for the #GenAI era. Every interaction matters, and every customer deserves an AI agent that can engage in a meaningful, unique conversation.

@parloa_ai This marks a shift towards AI-first customer care. With Parloa AMP, we’re seeing the dawn of AI-powered call centers. Millions of unique, dynamic conversations at scale are now possible, making personalized customer interactions the norm.

Today, we’re announcing a new chapter for #AI in customer service. 🚀 Imagine a personal AI agent for every customer. In the #genAI era, if you have millions of customers, you should be having millions of unique conversations. This is why we’re introducing a new category of software, to empower enterprises to connect with every single one of their customers, safely and at scale: ✨ The Parloa AI Agent Management Platform ✨ Or simply, Parloa AMP. ▫️ Parloa AMP allows companies to provide personal AI agents for every customer. They are designed with natural language briefings, not scripted flows, so they can have dynamic conversations across a complex set of use cases — and faster time to value. ▫️ Parloa AMP provides a portfolio of agent lifecycle management tools that allows companies to design, QA, deploy, and scale a team of personal AI agents. It can simulate and evaluate thousands of synthetic conversations before deploying to customers so you can fine-tune each agent. Our co-founders @maltekosub and @o_stefan will unveil AMP live on stage on September 12th at our WAVE conference in #Berlin, join us! In the meantime, here's more on today’s sneak peek: parloa.com/amp

It’s done! 🚀🎉 We've raised $66M in our Series B funding, marking the largest Series B funding round in the European contact center AI ecosystem. Thank you, @apoorv03, @altcap & the entire Altimeter team for leading this round. Together we will change customer support for the better! ☎️🚀

So here's what I’ve been building for the last couple of months! cutscenes.io I created many product videos over the years, and it was always a frustrating experience. Cutscenes is here to revolutionize how we create such videos. A thread 🪗

@mzi2008 @TimCadenbach @neoheldencom After Neohelden has been sold last year to msg, the repository was made private and is no longer available. As I'm no longer involved, I don't know the current details and plans about the Flutter AdaptiveCards implementation. Maybe @realCurvel can help us out 🙂

@Austen In Germany we have to concept of a Cooperative State university. Essentially a combination of academic education and on the job training (50/50). Companies pay the university and the students. Companies most often hire the qualified students afterwards and "safe on the teach-in".