Fred Kelly - Customer Experience Transformation @BankOptimize
Founder @OpfinRevenue I'm a former bank CEO working with small banks & CUs to support them in their digital transformation journey opfin.net Santiago, Chile Joined May 2019-
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"The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency." Bill Gates opfin.net/post/bill-s-ru…
If #creditunions didn't exist, would someone invent them? Are they a future relic like the internal combustion engine, or are credit unions an indispensable cog in the financial ecosystem?
You are probably familiar with Maslow’s hierarchy of needs, the idea that our needs are not all equal. We need to have our more basic needs broadly met before we can move onto the next level in the hierarchy of needs... opfin.net/post/all-membe… #creditunions
Innovation is critical for #creditunions. You can start today... linkedin.com/pulse/how-cred…
Bit of a drubbing today but #CrystalPalace fans in #chile staying strong
The issue here was that commission was taken out of the back end and thus calling it commission-free was deemed misleading. Trades were routed to market makers that provided attractive commissions rather than the best execution price. #compliance cnbc.com/2020/12/17/sec…
Comes nearly two years after TCF Financial, which had been based in Wayzata, Minnesota, and the Michigan-based Chemical Bank announced a $3.6-billion deal freep.com/story/money/pe…
Designed as a simple gateway API that’s easy to integrate into existing infrastructure, Upvest’s technology allows #fintechs to create investment products (ETFs, equities, and commodities) with greater flexibility and speed tech.eu/brief/upvest-s…
Daily habits are the inputs that determine your results
By becoming a national bank, companies like BitPay could bypass the state-by-state regime. coindesk.com/crypto-startup…
"Ultimately, consumers are very comfortable with using multiple financial providers that do one thing very well, as opposed to having all their relationships with one or two banks..." #creditunions #FinTech #banking #communitybanking #innovation uschamber.com/co/good-compan…
The Collins plaintiffs also claim that everything the Federal Housing Finance Agency (FHFA), which was set up in 2008 in order to deal with the mortgage crisis that triggered a historic recession, has ever done is null and void. vox.com/22106497/supre…
“Creativity is thinking up new things. Innovation is doing new things.“ Theodore Levitt #innovation
"Welcome to Faceless Bank. Your call is important to us. Our agents are busy on other calls. Did you know you can check your account balance on our useless website?" #Banking #creditunions #fintech
Are credit unions becoming obsolete? #creditunions #fintech #innovation opfin.net/post/3-ways-cr…
After deciding that the cheese is indeed gone they get angry at the unfairness of the situation. Haw suggests a search for new cheese, but Hem is dead-set in his disappointment and dismisses the proposal "If You Do Not Change, You Can Become Extinct" #InnovationForEveryone
When was the last time you tried to speak to a real live person at your bank? What was the experience like? #CustomerFirst #uxdesign
Have you ever bought a car from a dealership? The excitement of picking it up and driving away in your new car! But as you drive away the gas tank is empty. You just spent $35,000 on a car and the dealership left you with half a gallon of gas... How did you feel? #UXfail
Have you ever tried filling up a leaky bucket? Water sprinkling out the bottom, wetting your $500 Church's Brogues, you bought on your last trip to London. You're smart so you probably fixed the holes first right. What about your business? How many customers are you losing?
I bet you've watched friends or family advance in their career & thought you wish you could do that too? Maybe you think they are more smart, more confident... It is down to self-belief & that's a skill your CAN grow 😊 Have a listen & find out how: podcasts.apple.com/ie/podcast/fee…
MiaRec, Inc. @MiaRecInc
871 Followers 4K Following MiaRec provides #automatedqualitymanagement and #convesationalai solutions for #contactcenters and customer-first companies. #voiceai https://t.co/W7HclilTDM
Odin CX Consultancy @cx_odin
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Terence Leung @TerenceLeungSF
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Flora Ren @khaledrebiai50
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Waleed Rashed ® ول.. @waleedrashed
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Customer Experience L.. @CXLiveTweets
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403 Followers 4K Following I am a very simple girl who is cool and honest who needs friends
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Maga Hdez. P @MagaHdezP
246 Followers 404 Following 🌱Cultivating people's talent🌱 Talent development, professional #Coaching, #RemoteTeam expert 💻🌎🌍 Startup | #EdTech 🇻🇪-🇵🇦-🇨🇱- 📍Madrid🇪🇸
Stéphanie Leclercq �.. @10davidstreet
508 Followers 1K Following Don’t count the days, make the days count! 🇮🇲
Sheryl Mathew @SherylMathew4
28 Followers 198 Following Merging Imagination & Technology to help brands grow digital #MarketingGeek #TechEnthusiast #CustomerExperience #CustomerSuccess #AI #Bigdata #MachineLearning
Logos House @SyedArbazHaide3
41 Followers 164 Following Have you been looking for a creative minimalist business logo design for your brand ? Yes, you are in the right place now !I specialize in minimalist logo desig
Hugo Martínez @HugoMartinezFM
2K Followers 3K Following Especialista en Ecosistemas de Innovación y Emprendimiento| Coordinador Dirección de Programas y Consorcios Tecnológicos @Corfo 🇨🇱 | Tweets personales
Strategic HR Consulta.. @strategiccare1
228 Followers 374 Following Providing HR Support for Small and Medium-Sized Businesses; workforce management #hr #customerexperience #employeeengagement #coaching #teambuilding
MARTECH PULSE @MartechP
1K Followers 5K Following Your One-Stop Destination for Everything on Marketing Technology
Dr. Natalie Petouhoff @drnatalie
48K Followers 42K Following WSJ Best Selling Author of EmpathyInAction. Passion: Customer & Employee Experience, DEI, STEM; voted 1 of 250 Top Most Influential Women, Opinions are mine
yourbusinessbro @yourbusinessbro
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tring @tring_io
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4K Followers 5K Following SoftClouds | IT, Cloud, CRM & CX Solutions Provider (469) 955-7800 / [email protected]
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111 Followers 233 Following Serving local farmers, ranchers, & residents of Southeast Colorado since 1956!
Metro Credit Union @MetroCU
2K Followers 3K Following ☝️ Largest State Chartered Credit Union • MA ❤️ 4x Corporate Citizenship Award Recipient 🏆 Top 50 Fastest Growing Lender https://t.co/8hRNNiUZdB
CorporacionCaminoaFar.. @vecinoscaminoa1
2K Followers 3K Following Conservación del Camino a Farellones , la montaña y sus vecinos.
Salvemos Ruta G21 @salvemosrutag21
19K Followers 15K Following Corporación de protección y desarrollo del Camino a Farellones 🇨🇱
Meganoticias @meganoticiascl
3.6M Followers 2K Following Mantente informado al instante en https://t.co/PTo5rIBCJR ¿Tienes alguna denuncia? Escríbenos al +56958300316 🧐
Cristóbal Lira @CristobalLira
10K Followers 717 Following Alcalde de #LoBarnechea. Trabajando por una comuna que entregue más salud, seguridad, vivienda, y que cuide el medio ambiente. #LiraTeEscucha👂🏼
24 Horas @24HorasTVN
4.4M Followers 652 Following ¡HOLA! 🖐️ Somos el departamento de prensa de TVN. Actualidad, señales en vivo, últimos minutos y más ➡️ https://t.co/2GlX3ZBSIJ
Iowa Credit Union Lea.. @icul
3K Followers 998 Following Non-profit trade association representing Iowa credit unions and their 1.5 million members.
Endurance FCU @EnduranceFCU
211 Followers 193 Following Endurance FCU is a full-service financial institution offering its members the best in service and a full range of financial products. Insured by NCUA.
Coastal Community FCU @COASTAL_FCU
41 Followers 140 Following Coastal Community FCU is proud to uphold the “people helping people” motto while providing affordable financial services. "Your Community, Your Credit Union."
St. Tammany Federal C.. @StTammany_FCU
151 Followers 157 Following St. Tammany Federal Credit Union excels in designing The YES Experience that promotes owner’s economic responsibility and growth.
Town & Country Credit.. @towncountrycu
66 Followers 172 Following A member-owned financial cooperative since 1939. Serving members in Avoca, Harlan and surrounding communities.
Craig Thrift @craig_thrift
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135 Followers 304 Following Agencia de marketing especializada en ecommerce B2C y B2B. Escalamos tu negocio, lo hacemos rentable.
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5K Followers 5K Following Lessons on leadership, business, and performance | Author, coach, and consultant | You are a leader
Don Robinson @greentechdon
5K Followers 1K Following Branding goods and services for a #knowledge economy. #tech #innovation #fitness #data https://t.co/E1rlJoHmaX
reprocesocontable @reprocesoconta1
3 Followers 37 Following Reprocesamos tu #contabilidad. Servicios #contables, #laboral y #tributario. Paseo Bulnes 216 - Metro Moneda. Especialista en Observaciones Renta del SII
CU Advocacy @cuadvocacy
616 Followers 700 Following The current Twitter handle is in process of redesign/repurpose of use for the credit union movement
CU DEI Collective @CUDEICollective
207 Followers 116 Following We passionately believe that diversity, equity & inclusion are fundamental to a vibrant, relevant & thriving credit union movement #cuDEI https://t.co/ZSs60qtkCv
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5K Followers 5K Following Writer/Social Media Brand/Social Media Live-Event Manager, all views here are expressed by the mice in charge of supervising the vacuuming of my brain.
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15K Followers 44 Following Easy money. Founder and CEO: David Barrett @dbarrett
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821 Followers 1K Following (she/they) distraída ☀️🌈 fan de las papas fritas. colaborando en @ojoentinta 2023-2024. Preservadora Audiovisual, diseño sonoro y soy @jeanne__music
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47 Followers 132 Following Aurora Advantage represents the next generation in core processing platforms for small and mid-sized credit unions.
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Un sismo de mediana intensidad se percibió en la Zona Central del país. pst.cr/ZB8ed Vía @thetimescl #Sismo #temblor
🏆 “I am the MVP” 🏆 We couldn’t have done it without YOU!
🔴 Fuerte #temblor se registra en la zona centro del país ➡ Más información en meganoticias.cl
My baby girl 🐶 is leaving us soon. She has bone cancer and the pain levels are starting to be too high. We have been fighting it since last October. I just heard @jegargoz and Sam singing Landslide and lost it. Im keeping my cool most of the time, but dawn... it is tough!
Este finde es mi último en Chile 🇨🇱 antes de volver a la sede del @FCDOGovUK en el Reino Unido 🇬🇧. ¿Algunas recomendaciones para un último finde en Santiago (obviamente respetando todas las normas de la cuarentena)?
@BankOptimize Climate Change Income Inequality & Security Education
Ximena y Pablo aseguran que su solución es mejor que su competencia Cloudflare, Paloalto o Fortinet. Sus principales clientes están en Europa. @Corfo @PowerWAF #ciberseguridad hubs.ly/H0FLRHC0
@WeatherEnChile vista hacia el norte desde Quinamavida ahi se ven las coliflores tormentosas
Reportan caída de granizos de gran tamaño en la Cuidad de Talca en la Región del Maule acompañados de tormentas eléctricas, granizos del tamaño de una moneda de $500 @biobio @chile_accidente @WeatherEnChile @WeatherStgoRM @cristobalreus @JorgReyes10 @davidurra7 @RedMeteoA
#Granizos del porte de una moneda #rioclaro.@WeatherEnChile @meteoredcl @RedMeteoA.
@luisgutierrezl @WeatherEnChile @RedMeteoA @ELTIEMPOCHV Aquí por San Felipe está igual ✨
Monday Inspiration: Build momentum towards achieving your goals one day at a time. #Stronger Get inspired this Monday! #cricket #cricketbrasil #WerRun4Cricket #AmericasLegacy #GrowtheGame #cricketlovers
📺 #MeganoticiasConecta | Lo Barnechea: Aluviones en camino a Farellones 📡 Señal en vivo » meganoticias.cl
⚠️ AHORA: Este es el estado actual del km 12 de la Ruta G-21 Camino a Farellones. El subsecretario de Obras Publicas, @_CLeturia supervisa los trabajos de despeje en la zona para lograr conectividad con las localidades cercanas. @reddeemergencia
Carabineros realiza diversos rescates durante esta madrugada en el camino a Farellones g5noticias.cl/2021/02/01/vid…
Subsecretario de Obras Públicas, Cristóbal Leturia, por aluvión en Camino a Farellones: Preliminarmente, hay mucho barro y se va a necesitar obras de despeje que demorará varias horas, pero no hay lesionados #CooperativaEnCasa bit.ly/3j7SwJj
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