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Following425
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What a year it’s been! 🏆 We’re passionate about #CX and #WFM - and we wanted to share our successes from 2018! go2.aspect.com/merry-xmas-t
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New findings from an MIT Technology review indicate where AI customer experience investments are paying off… go2.aspect.com/where-ai-payin… #AI #CX cmswire.com/customer-exper…
Companies like Zappos are experimenting with ways to get MORE customers to call because it’s such a valuable marketing and brand builder. Check out this article for the top 5 keys to success for phone customer service. go2.aspect.com/cx-positive-br… #CX
Book now for the customer engagement Tower Bridge Breakfast on October 10th - only a few tickets left! bit.ly/2Ic1piK pbs.twimg.com/tweet_video_th…
Book now for the customer engagement Tower Bridge Breakfast on October 10th - only a few tickets left! bit.ly/2Ic1piK
Jason Soodat retweeted
Some decent comment on our Aspect Via Platform :-)
See why @Aspect_Europe Via is so highly regarded in the latest Forrester Wave™: Cloud Contact Centers, Q3 2018 forrester.com/go?objectid=RE… via @forrester #ccaas #retail
Text is the fastest growing communication channel…and the one preferred by 72% of consumers. See how Interactive Text Response (ITR) can give customers fast, accurate access to the information they need in the channel they prefer: youtu.be/USTIfcZnSAc
Millennials are the single largest age group in the U.S. workforce and are projected to spend $1.4 trillion annually by 2020. What methods of contact do they prefer for customer service? Read this blog to learn more: go2.aspect.com/blog-conv-mill… #CX #millennials
Freshen your #customerservice #CustomerExperience approach by following these three tips: go2.aspect.com/3CStips
Learn from @csheley how to build and cultivate your own Women in Technology Community go2.aspect.com/blogWITovernig… @aspectsoftware
Jason Soodat retweeted
Exciting to see Channel 4's new set for #TheCircle coming together right outside my window in the @Aspect_Europe offices @oldvinylfactory. Interesting to see how this reality show asks questions about modern identity in the social media age. Starting soon I gather.
@woodtown1976 Hi David, What would be your preferred channel of business conversation? Happy to leave you alone if my emails are not of interest to you about Metro Bank CX.
Why the customer experience...
See why @Aspect_Europe Via is so highly regarded in the latest Forrester Wave™: Cloud Contact Centers, Q3 2018 forrester.com/go?objectid=RE… via @forrester #ccaas #retail
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