@ultabeauty , my local store has repeatedly told me they will not accept ANY returns, including with the original receipt, unless I join the rewards program. Thankfully, I haven't needed to return anything, but this doesn't sound accurate. Could you verify the policy?
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@sweetpong So sorry you had this experience! Our guests aren’t required to have rewards accounts to shop or make returns with us; it just makes the process easier. We’re truly sorry for the misinformation and any discomfort your experience caused.