@ultabeauty , my local store has repeatedly told me they will not accept ANY returns, including with the original receipt, unless I join the rewards program. Thankfully, I haven't needed to return anything, but this doesn't sound accurate. Could you verify the policy?
@sweetpong So sorry you had this experience! Our guests aren’t required to have rewards accounts to shop or make returns with us; it just makes the process easier. We’re truly sorry for the misinformation and any discomfort your experience caused.
@sweetpong We'd love to connect with you about his. Can you please DM us with the store information so we can let the manager at this location know about your concerns?
@sweetpong Here is a link with more information on our return policy: ulta.com/guestservices/…