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Stablepoint @stablepoint

We offer the best hosting we can, at a price that is significantly cheaper than any competition. Why? Because it's 2022 and great hosting shouldn't be expensive stablepoint.com London, United Kingdom Joined March 2019
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Stablepoint @stablepoint

2 months ago

@geegeez_uk Hi Matt, we’re sorry to hear about your recent experience. We’ve located your ticket and our senior team has already reached out with updates regarding the concern. The case remains under review, please continue with us via ticket for further assistance. -Dyane, Customer Advocacy

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Stablepoint @stablepoint

6 months ago

@droolio Hello @droolio, Thank you for your message. We have updated our status page with the latest information. If you are still experiencing issues, please contact our support team here: stablepoint.com/eu/contact. Warm Regards, Hernán

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Stablepoint @stablepoint

8 months ago

@muratyamac Hi Murat, On our page you’ll see a platform table showing which hosting plan suits you (cPanel for new sites, Kubernetes for advanced, Dedicated for large‑scale). You can reach us at stablepoint.com/us/contact, we’ll help you choose the best fit. -Dyane, Customer Advocacy

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Stablepoint @stablepoint

10 months ago

@roballport Hi Robstar! Thanks for sharing you experience. We know how important transparent billing is when choosing a service, and it’s something we take seriously. I’ll reach out to you privately to look into your ticket and help further. -James, Customer Advocacy

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Stablepoint @stablepoint

11 months ago

@HeatherJon83148 @imDavidLongoria @bbb_us Hi Heather, We know we don’t always get everything perfect, but when something does go wrong, we do our best to step in and put things right. We have sorted the issue on our end now, and we are really grateful for the opportunity to do better. Mimi, Customer Advocacy

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Stablepoint @stablepoint

11 months ago

@DaniSnowBunny @imDavidLongoria @bbb_us Hi Danielle, We know we don’t always get it right, but when we do fall short, we’re always ready to step in and make things right. The issue has now been resolved on our end, and we truly appreciate the chance to learn and improve from this. Mimi, Customer Advocacy

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Stablepoint @stablepoint

11 months ago

@RobertEibach @imDavidLongoria Hi Robert, thanks for your concern with David. We don't always get things right, but when do know when we've made a mistake and we're happy to help fix what we can. We've taken care of this issue now for David and we're thankful for the opportunity to grow. Mimi,Customer Advoc

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Stablepoint @stablepoint

11 months ago

@DelOroMusic Hi Del Oro Music, Thank you for reaching out. We take billing matters seriously, and would like to investigate if you have any active support tickets with us. To clarify, we only renew services that have auto renew on to avoid any gaps in service. -Sam, Customer Advocacy

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Stablepoint @stablepoint

11 months ago

@imDavidLongoria Hi David, we’re sorry for the inconvenience. Subscriptions renew automatically unless canceled before renewal. We've located your account and will do our best to review this further. We’ll provide an update on your ticket. Thank you for your patience. – Dyane, Customer Advocacy

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Stablepoint @stablepoint

a year ago

@roballport Hi, thank you for the ticket reference! We've managed to locate it and we'll be reaching out in the ticket to see how we can help out. Maria, Advocacy

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Stablepoint @stablepoint

a year ago

@roballport Hi Rob, we've managed to locate your account and we'll be reaching out to see what we can do to assist and enhance your experience! Maria, Advocacy

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Stablepoint @stablepoint

2 years ago

@Harriers_Online Thank you for sharing your experience and recommending Stablepoint! We'll continue striving to provide the best experience for our customers. If you have any feedback or need further assistance, don't hesitate to reach out. Happy hosting!

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Stablepoint @stablepoint

2 years ago

@jazzdespiser Hello Sam, Thank you for your feedback! We're glad you're pleased with our services. We apologize for any issues with chat support and are working to improve consistency. Please let us know if you have any specific concerns.

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Stablepoint @stablepoint

2 years ago

@hazzainthedales Hello Yan, Thank you for letting us know about the performance issues. Could you please share specific websites affected? Our team will investigate and work to resolve these promptly.

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Stablepoint @stablepoint

2 years ago

@footitalia1 Hello, we would love to further help with the issue that you are currently experiencing. We will reach out privately for more info.

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Stablepoint @stablepoint

2 years ago

@footitalia1 Hi there, we are happy to assist you with your Stablepoint services. I have sent you a private message to gather some additional information from you!

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Stablepoint @stablepoint

3 years ago

@esmarshall1966 Hey Scott, if you are to raise a support ticket or jump in our live chat and ask for me, I can take a further look at the ticket which was closed in which we didn't reply back to you. Daniel

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Stablepoint @stablepoint

3 years ago

@annoyedretailer Hey there, if you can start a chat we can take a look at an important ticket that you have at the moment in our systems. Usually we reply quite quickly on tickets, but if yours was escalated to a higher instance, that might be why it's taking longer than usual

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