Rupesh Kumar @rukumar

Director of engineering at BigBasket rupeshk.org/blog Bangalore, India Joined July 2009

Tweets

255
Followers

678
Following

193
Likes

4

Rupesh Kumar @rukumar

a week ago

@SwiggyCares I want to end my relationship with Swiggy. Please refund my money in wallet to my bank and delete all my personal data that you have.

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@SwiggyCares why have you made it impossible to reach the Customer Care. I had ordered my food almost 90 minutes back. There is still no trace of the food. The help on the app is only bot which is useless. Horrible service from you. Will never order again from you.

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Rupesh Kumar @rukumar

a week ago

@SwiggyCares Here is the order id - 238605427387317. We ordered at 8:47, was supposed to arrive in 60 min which never came. Finally at 10:35, we had to cancel and make alternate arrangements late in the night. This is not the first time. You have become so unreliable.Customer care is useless

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Rupesh Kumar @rukumar

4 months ago

@googlemaps you seem to be a Rohit Shetty fan but I am not. I can't fly my car to jump over our society's boundary, land in neighbouring society and then drive from there. allow others to fix

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Jatin Malik @jmalikj

5 months ago

@blrcitytraffic Can an office bldg administration block half the road for its own whims and fancy while the daily commuters are cramped into a single lane for no reason? maps.app.goo.gl/WgmaEFVnbR2YQ1…

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Rupesh Kumar @rukumar

5 months ago

@SwiggyCares Here it is - 225362637794879

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Rupesh Kumar @rukumar

5 months ago

@Swiggy do you really expect me to specifically tell you that I need spoon & tissues with the food? I was not in a place where I could arrange the spoon or tissue myself and instead of helping me, you cancel it and put a cancellation charge on me. Pathetic customer care.

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Rupesh Kumar @rukumar

a year ago

@2001Sahilgupta @SunburnFestival @BlrCityPolice @CPBlr please help

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Rupesh Kumar @rukumar

3 years ago

@myntra @myntraSupport It is very disappointing to see that you are not accepting the return despite the poor quality of the product that you delivered today. The packing is completely intact and not touched at all. you can't just say that it is your policy.

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Rupesh Kumar @rukumar

4 years ago

@gmail Problem is I can't do that every day for every individual mail. Every mail is landing in promotions only. There is absolutely no mail getting into primary. I shouldn't be creating filter for every individual. Your algorithm to identify promotion sucks.

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Rupesh Kumar @rukumar

4 years ago

@gmail my gmail account has become unusable because Gmail is flagging EVERY mail, even if it is directly sent to me by an individual as promotion. Even though I keep moving such mails to primary, Gmail doesn't learn and important mails are getting missed. Please fix this mess.

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Rupesh Kumar @rukumar

5 years ago

@goibibo @DeepKalraMMT why have you made it impossible to reach the customer care? There is no way to reach out to any human - either on call or chat or Twitter. I had to partial cancel ticket directly with the airline. I haven't got the refund yet and there is absolutely no help

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Rupesh Kumar @rukumar

5 years ago

@fafsters @bookmyshow @fafsters stay strong! We at @BigBasketTech are looking to hire 100+ people across tech, product, design, program management. Our HR will connect with you. Or you can dm me.

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Rupesh Kumar @rukumar

5 years ago

@LGIndia my 3 yr old fridge hasn't been working. Its been a month that i raised a complaint and you guys don't seem to care. There is no SLA, no update, no ETA. Every time, same response - we will get back to you. Do you really care for your customers? #lgdoesnotcare

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Rupesh Kumar @rukumar

7 years ago

@Airtel_Presence I have 100 Mbps broadband connection and I was getting a speed of 10 Mbps. Raised a complaint. No one visited but the complaint was marked resolved. New speed 1 Mbps. Bravo! Excellent service @airtelindia

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Rupesh Kumar @rukumar

7 years ago

@Aadhaar_Care Thank you for quick response. That helps. So I can be the verifier for my parents since I have the card with my address, right? The url that you pointed to doesn't seem to work - it's returning 404 response.

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Rupesh Kumar @rukumar

7 years ago

@UIDAI My parents have moved in with me now. How can I get the address updated for my parents on aadhaar card? The officers tell me that each of them need their own passport or bank account with new address. Bank or passport also needs address proof. Its a catch-22. Please help

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Rupesh Kumar @rukumar

7 years ago

@DJain1989 @bigbasket_com @ganeshk03 Now, you should be able to

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Rupesh Kumar @rukumar

8 years ago

@FitbitSupport my fitbit HR doesn't sync with the Android. After trying everything, today I finally removed the device frm the app and tried setting up as a new device. But after I input the 4 digit number, it never connects and keeps on spinning. Anyway I can make this connect?