Ops Engine @ops_engine
Joined July 2023-
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Following31
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@aaronrubin The more robust the onboarding process is, the fewer CX tickets your team will receive down the stretch. My experience has been pleasant so far! Facing all sorts of corner cases and your team is super responsive. During normal bus hrs, the response time is minutes, not hrs.
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of the results. That’s too easy, and any 3PL can do it. It’s about closing the operational loop with ALL the detailed work that requires 80% of the work for the last 20% of the results. Cyber Monday… Let’s get to work! 💪🏼
their 3PLs at scale. But the 3PL has 135 brands at scale, ships well over 250k orders/mo, and positions themselves for brands doing over “x”-thousand monthly orders. As I said, it’s not about pushing boxes out the door. It’s not about the 20% of the work that gets 80%...
Hiring a 3PL is like hiring an in-house Director of Logistics or Operations. And BFCM + holidays is the best time to gauge their performance. ❌ You don’t hire the least costly candidate who can whip the team to run faster.
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