Thomas O'Connor @oconnorth
Tweeting about new happenings in Global #Retail and my research @Gartner. All opinions are my own Sydney Joined January 2012-
Tweets137
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Followers109
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Following99
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@Suncorp very disappointed in your customer service. 2hrs on the phone and twice your system hung up on me without getting to speak with anyone. #poorcustomerservice #suncorpfail
@amazonnews is there a specific date that January availability for the public to book a tour of your Fulfillment Center's in New Jersey will be opened up? aboutamazon.com/amazon-fulfill…
Thanks @Coles for the terrible click and collect experience at your crows nest store. More than 20min to collect an order. This customer won’t be using it again. #whatsthepoint #colesfail #disappointed #coles #clickandcollect #colesclickandcollect
The shift of manufacturing out of China by large Western businesses is clearly underway. Many that I hear from are either reducing their existing footprint or choosing to build new facilities in other parts of Asia such as Vietnam…lnkd.in/fJhcuQh lnkd.in/fgRKNYq
A great opportunity for insight into digital in manufacturing operations lnkd.in/f6pX2TW
Great to see the Australian Federal and State governments coming together today with their announcement of a plan to ban waste exports and increase on-shore recycling programs. With goals such as diverting 80% of waste by 2030, the…lnkd.in/fJUZT9T lnkd.in/fKfRPbm
The Tokyo Olympics 2020 are onboard with the circular economy - Gold, Silver and Bronze medals will be made from nearly 80,000 tons of mobile phones and other small electronics. Fantastic to see #circulareconomy #recycling #olymp…lnkd.in/frPzaJ2 lnkd.in/fhaafkj
Getting ready to head home after a packed week in Beijing and Singapore. Great to see retail leaders like Alibaba’s Hema grocery concept continuing to evolve, pushing forward physical and digital retail integration #retail #AsiaPacific #China #Hema #…lnkd.in/fW8qFzU
The integration of the Walmart physical and digital supply chains is happening! Great to see another retail leader shifting to a more unified approach, something we’ve been preaching about here at Gartner for a number of years now.…lnkd.in/fTVaWfm lnkd.in/fvd4zjK
Reports indicating potential manufacturing of apparel at Chinese internment camps in Xinjiang by US retail giant Kohl’s. Whether true or not this again highlights the critical need to understand your end-to-end supply chain, not ju…lnkd.in/fkn5kEn lnkd.in/fjNjtkD
Shopping while in your Uber might just become a thing as a new collaboration with digital shopping company Cargo expands their offerings in the US. Why would you do it? Users will get 10% of the purchase price back as an Uber (or C…lnkd.in/fYKxhVm lnkd.in/fVVm4CB
Gartner Supply Chain Keynote with James Lisica and Mike Burkett this morning in Barcelona on the convergence of physical and digital supply chains! #Gartnerscc #Gartner #supplychain #digital #innovation lnkd.in/gpgf2_G
Kicked off the Gartner Supply Chain Conference in Barcelona this morning with a fantastic session by Dirk Holbach from Henkel on Digital Supply Chain Transformation #gartnerscc #digitaltransformation #supplychain #henkel #gartner #digital #innovation lnkd.in/gwkZQRm
Smart acquisition from Wesfarmers in buying Catch, an online retailer with strong supply chain capabilities that continues to grow at impressive rates (+70%) in the face of huge competition from Amazon etc. Will be fascinating to s…lnkd.in/fgPs4GU lnkd.in/fcKdSR9
Great opportunity for a Singapore based senior supply chain executive #gartner lnkd.in/g6PxdGC
Big move by FedEx as they cut Amazon as a customer from its US airfreight services. Interesting strategic move for the business as Amazon continues to build out its last mile capabilities #lastmile #retail #supplychain lnkd.in/frDrPTG
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