Derek Top @derektop
Research Director and Principal Analyst - interested in conversational AI, LLMs, conversational intelligence, chatbots, automation & authentication opusresearch.net San Francisco Joined March 2009-
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@NateAFischer Republicans are fascists. They're in the midst of destroying our country. (Sure is easy to make sweeping, largely inaccurate, statements.)
Each generation of natural-language, #ConversationalAI technologies improve on the last, but expose new gaps. When it comes to #AgenticAI, will things be different this time? @dnm54 @opusresearch opusresearch.net/2024/12/03/cha…
The New #CX is a new paradigm for how brands interact with customers, leveraging #AI agents to gather the right contextual data at the right time to deliver hyper-personalized #CX @Five9 #Five9CXSummit
Hear how companies like DIRECTV and MoneySolver are enabling smarter call routing and increasing close rates by leveraging customer intelligence (webinar today!) @Invoca @derektop @Talks2Bots brighttalk.com/webcast/635/62…
AI Companion 2.0 represents an interesting leap forward in integrating #AI across Zoom's ecosystem and the potential of predictive, autonomous assistance @Zoom @derektop #zoomtopia wp.me/pfSYvh-4bf
CEO Eric Yuan shares vision of AI Companion as a full digital assistant, determining priorities, acting on your behalf, a digital twin ... Agentic #AI #Zoomtopia @Zoom
Impressive debuts for #AI-powered bots for knowledge automation, #GenAI, and analytics (Genie Bot) that drive real business outcomes. #Engage24 @Talks2Bots @derektop @Verint opusresearch.net/2024/09/26/ver…
Starting off Verint's #Engage24 Day 2 in Orlando, Jaime Merritt encourages organizations to accelerate initiatives with data and #AI; start small and grow at your own pace, be the first to show business outcomes #CX #Automation @Verint
Competitive landscape for #CX automation is changing dramatically - Successful #AI business outcomes can be delivered without traditional communication infrastructures; Verint customers seeing real results in their own #ContactCenters @Verint #Engage24
Copilots have been hit-and-miss, not performing as expected. Real vision of #AI delivers augmentation, productivity, business results #Agentforce - Marc Benioff, #DF24
Contextual conversation enabled with #AI is changing what’s next for unified #CX management... There isn't alternative in the market to @Sprinklr @ragythomas #Source24
Sprinklr CEO Founder Ragy Thomas kicks off #Source24 aligning the four critical front-office functions (marketing, social engagement, insights, and support) in a unified, end-to-end digital platform @ragythomas @Sprinklr #Source24
Our secure, contextual AI simplifies tackling complex business challenges with user-friendly solutions. Curious about what the experts think? See what Amy Stapleton, a senior analyst at @opusresearch, has to say about our AI assistant, Zia. Read more 👉 zurl.co/aP0h
#EnterpriseConnectAI Session Highlight: Explore the transition from #conversationalAI to #generativeAI and its impact on customer experience with Derek Top and Amy Stapleton from at @opusresearch. Learn more about their session here: informatech.co/3L2iE7z #EnterpriseConnect
@Zoom differentiators for #AI - Never use customer data to train models, included at no extra cost to make AI equitable to all - Mahesh Ram, head of AI #ZoomPerspectives24
Chief Product Officer Smita Hashim talking up how AI Companion, launched in Sept 2023, now embedded in Zoom Contact Center with advanced capabilities via #AI Expert Assist #ZoomPerspectives24
Download this free White Paper from @opusresearch: "Shaping the Future of Customer Care: Innovative Self-Service" (Courtesy of @interactionsco) #IntelligentAssistance #CX #GenAI opusresearch.net/wordpress/2024…
TOMORROW! Join @dnm54 & @derektop of @OpusResearch alongside Elizabeth Tobey & @mishcarlson of NICE as they explore conversational AI. Learn how to transform past shortcomings into future successes with digital transformation. Register ✅ okt.to/5MsJiW
The rush towards #AI sophistication exposes a discernible gap between the promises of new #GenAI technologies and the practical realities businesses face when deploying them #ConversationalAI #EnterpriseConnect @Talks2Bots @dnm54 @opusresearch wp.me/p4Y4jD-43T
I love seeing Team Opus! #entepriseconnect #ec24 #cxnation @opusresearch @dnm54 @derektop
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