Commslayer @commslayercom

After a deeply traumatised past in the analytics space, we have been putting off fixing Commslayer's reporting. It has sucked But every man has to face his demons eventually, so to get started on our therapy, we built customisable dashboards. It's time to fulfill any cx

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Commslayer @commslayercom

3 weeks ago

next: returns

Karri @karri_tweets

3 weeks ago

Order editing in customer portal is now available on all Commslayer accounts! Fewer support tickets mean less $ for us, so I can only buy 1:43 scale P cars from now on 😢 Included in all paid plans Definitely overlapping with Shopify’s customer accounts here, but you gotta

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Commslayer @commslayercom

2 months ago

Native phone support is here 📞

Karri @karri_tweets

2 months ago

now that euromaxx summer is finally over, i’ve got some commslayer news to share:

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Karri @karri_tweets

7 months ago

ORDERSLAYER: self-service order editing on chat and every other surface built into commslayer coming soon to your favorite cheap (not bad) helpdesk

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Commslayer @commslayercom

9 months ago

@_taysthetic let us know if you've any feature requests

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Commslayer @commslayercom

9 months ago

Le Auto-translate is now live on all Plus accounts!

Karri @karri_tweets

9 months ago

just crossed 2000 merchants on commslayer. celebrating with another BANGER feature. time to get rid of Go*gias 🇫🇷🥖 (and yes i edited this myself)

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Commslayer @commslayercom

10 months ago

We locked our frontend engineer in the basement until he fixed the buggy chat widget: - Shopify Markets language switching: widget language automatically matches your Markets setting - Smoother interactions & looks: The widget now feels smooth with polished animations and faster load times - Custom chat icons: choose from 20 icons or upload your own - Chat-to-email handoff: If customers leave the chat, responses also go to their email. Select which inbox handles this in chat settings -Accept chats setting: prevent AI agent from assigning tickets to you when you don't want them - New inbox settings: better controls for managing chat behavior Bonus: Steam-style agent status indicator: admins and managers get a sidebar widget showing active agents Only unpolished thing remaining is that buggy "Track order" section which will be part of a bigger project of adding more self-serve features to the app...

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Commslayer @commslayercom

10 months ago

@kalenjordan @seempaq who's the guy

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Commslayer @commslayercom

11 months ago

Latest Commslayer feature updates: - TikTok integration - AI agent's activity logs & reasoning for every action - AI agent can now create orders (text to buy...) and update marketing consents (pls unsubscribe me) - Testing state for guidance and a lot more... commslayer.com/blog/commslaye…

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Commslayer @commslayercom

a year ago

LATEST NEW FEATURES: New reports, AI agent learned new skills and more! We previously built @Lifetimelyio , one of the biggest analytics apps for Shopify. So naturally we tried to put zero effort into Commslayer's reporting. But after getting yelled at by enough CX micromanagers, fine, here you go. The new reports have actual metrics now. Resolved tickets, response times, CSAT scores. Still not perfect, but leagues better than the garbage we had before. Report numbers are also clickable now. See the actual tickets behind each metric. AI agent got smarter BIG: The AI agent now browses tracking links automatically! Won't just rely on Shopify's "in transit" state but it will also see what's on the actual tracking page. BIG: the agent can now validate discount codes. No more generic "check the spelling" responses when customers say their code isn't working. The agent actually checks if the code exists, if it's expired, usage limits, minimum purchase requirements, everything Your logged-in Shopify customers get recognized in chat now The agent is more relaxed about order verification for tracking requests on email if request comes from the email address associated an order Added guidance metrics so you can see what's matching Multi-language support is better too: your French customers can complain properly Manager role New user role: Manager. Has access to everything except adding/removing team members. For when you want someone to configure AI but don't trust them with the nuclear codes. And bunch of small fixes like…. …customer orders on the sidebar now show newest first