Philippe Beaudry @beaudph

Service Improvement Strategist Ottawa, Canada Joined December 2008

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Philippe Beaudry @beaudph

2 years ago

I had the worst experience in a @Starbucks ever this morning. Their radio is so loud, I've had to max out my hearing aids and phone to drown out the noise. Way to go, Ottawa Metcalfe location. Now I won't hear a thing today.

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Philippe Beaudry @beaudph

4 years ago

Do you have steps in your service delivery that everyone thinks are non-value? Here a 3 actions to take to remove non-value work from your services.

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Philippe Beaudry @beaudph

4 years ago

I hear it constantly from executives, "We've already transformed our services". Most executives fail to recognize that they've mostly converted an existing paper-based service and digitized it. This is not Digital Transformation.

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Philippe Beaudry @beaudph

4 years ago

Do you hate dealing with internal services in your organization? Do you wonder why no one wants to make them batter? Most executives fail to recognize that if they offered external clients the same level of quality of service as internal clients, they'd be out of business.

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Philippe Beaudry @beaudph

4 years ago

When designing or improving our services, service owners need to think of inclusion as more than accessibility.

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Philippe Beaudry @beaudph

4 years ago

@slow_is_better Thanks for sharing the list.

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Philippe Beaudry @beaudph

4 years ago

@MartineGuernsey Thank you for sharing. Now I have another tool to explore.

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Philippe Beaudry @beaudph

4 years ago

Meetings are the life-blood of many organizations. However, they have a bad reputation and are often considered a waste of time. Maybe it's time for a change.

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Philippe Beaudry @beaudph

4 years ago

Are you tired of attending bad meetings? Here a two reasons why we have bad meetings and how to prevent them.

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Philippe Beaudry @beaudph

4 years ago

Start productizing your consultant services and free yourself to focus on growing your business.

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Philippe Beaudry @beaudph

4 years ago

I challenge all public and private business leaders.

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Philippe Beaudry @beaudph

4 years ago

If you're a business owner and think you have a good service, maybe it's time to take a step back and reassess.

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Philippe Beaudry @beaudph

4 years ago

@LanceElyot Took me a while to figure them out. Too many of them were calling me honey!

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Philippe Beaudry @beaudph

4 years ago

Why do we still need Help Desks?

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Philippe Beaudry @beaudph

4 years ago

12. Difference Lies In Who The Expert Is Coaches assume the client is the expert in their business. A consultant assumes they are the expert. Choose a consultant or coach carefully when seeking assistance resolving your next challenge.

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Philippe Beaudry @beaudph

4 years ago

11. Focus On Problem Or Client Consultants the focus on the problem; coaches focus on the client and helping them tap into their ability to solve the problems and challenges that emerge.

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Philippe Beaudry @beaudph

4 years ago

10. Different Approach With The Same Intent The coach is a facilitator, but the client generates answers and solutions. The consultant acts as a subject matter expert and provides the answers and solutions.

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Philippe Beaudry @beaudph

4 years ago

9. Asking Questions Versus Providing Solutions A good coach is a good listener; they let silence do the work. Consultants provide solutions.

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Philippe Beaudry @beaudph

4 years ago

5. Exploring Versus Providing Possibilities A coach helps the client explore possibilities for themselves that they might not see. A consultant takes those possibilities and provides clients with options based on their knowledge and experience.

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Philippe Beaudry @beaudph

4 years ago

8. Recommendation Versus Exploration Consultants diagnose a problem and make a recommendation. Coaches partner with clients to explore and create an experience for them to arrive at their answers based on what the client believes will work best.

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Philippe Beaudry @beaudph

4 years ago

7. Guidance Versus Authority A coach may not understand the job at their client's level, but they can guide them to a better, more effective job. As a consultant speaks as an authority on the job.

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Philippe Beaudry @beaudph

4 years ago

6. "You Know" Versus "I Know" The coach is there to help you find the answers for yourself. A consultant is an expert who is there to provide the "right" answers to you based on their analysis of the situation.