Ankeet Guha @ankeetguha
Building customer support for Shopify stores with some AI magic ✨ https://t.co/hhEl6ka6L2 getmacha.com Bangalore, India Joined April 2009-
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Empowering your customers to self serve their orders is the way to go. We're doing this, one step at a time, for our Shopify customers. We've just release a self-serve flow to allow customers to request cancellations #Shopify #CustomerSupport getmacha.com/blog/self-serv…
Self-service options are on the rise, with 91% of shoppers preferring them over traditional support channels Macha is adding to that by allowing Shopify stores provide a "Cancel Order" self-serve flow to their customers #zendesk #Shopify #CustomerSupport
Building AI and automation flows on CS tools like Gorgias and Zendesk is where we've been trying to make an impact for support teams. We've been addressing tickets by categories to automate any redundancies ✊ #buildinpublic #gorgias #shopify getmacha.com/blog/using-ai-…
We just launched agent features for Shopify stores using Gorgias. Our agents can now choose to generate answers using their Shopify products, Gorgias help center and any other knowledge base they have :) #buildinpublic #gorgias #shopify
Reducing WISMO queries isn't just about providing order status to shoppers It's about explaining what that status means for that particular order At Macha, we're using AI, to do this for our Shopify customers support teams #buildinpublic getmacha.com/blog/solving-w…
@DanKulkov Check, check, check and check. When does success start to happen? 😬
Want to get profitable in the next 3 months? Avoid: • B2C • Freemium • Open source • Pricing plans < $19 They might work for some people. But there are x10 easier ways. Stick to easy.
Explaining what an "Order Status" actually means has been a game changer for resolving queries for our #Shopify customers Building out AI workflows is the real game! #buildinpublic
In the midst of really adding value to "Order Tracking" for #shopify customers by actually explaining to them what their status means! #buildinpublic #gorgias #zendesk
Wow! Who saw this coming? Time to watch DevDay interactions between @sama and @satyanadella and over analyze what happened 🍿
i loved my time at openai. it was transformative for me personally, and hopefully the world a little bit. most of all i loved working with such talented people. will have more to say about what’s next later. 🫡
Here's a video of some AI magic we've built into #zendesk for #shopify stores Draft emails using - ✅ KB on products, policies, tickets, macros ✅ Simple instructions ✅ Similar tickets Also - ✅ Auto solve Thank You tickets ✅ Block spam #buildinpublic
Our team is super happy with the redesign of our Macha website. Main focus was clearly communicating how we solve support for Shopify sites using Gorgias or Zendesk Whaddya think? #buildinpublic #shopify #zendesk
Just finished integrating Shopify, Zendesk tickets, macros and help centre articles to allow AI to generate answers! Here's a quick look #buildinpublic #zendesk #gorgias
We've just built AI features on Zendesk and Gorgias to help support teams on Shopify. Create answers using - AI intelligence, instructions, similar tickets. Auto resolve - "Thank You" tickets, spam #buildinpublic getmacha.com/blog/using-ai-…
The OpenAI keynote was one of those few keynotes that provided a huge step function. Scary to see how fast things are moving. Exciting to see that we can immediately offer better solutions for our customers #buildinpublic
We're working towards helping Shopify stores close tickets faster using AI Teams using Gorgias and Zendesk can now respond to emails with perfectly accurate responses with the click of a button. Courtesy AI 😬 #buildinpublic #Shopify #Gorgias #Zendesk
What actually is AI customer support for Shopify? Is it JUST a chatbot? We've been working with customers and building away to try and answer that question. I've put down my thoughts on how we're approaching AI support at Macha. #buildinpublic #shopify getmacha.com/blog/what-ai-e…
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