Virgin Australia @VirginAustralia

We are here from 7.30am-6.00pm weekdays and 8.30am-6.00pm on weekends (AEST). For assistance, please call 13 67 89. Manage booking online: https://t.co/N78LSdOhUm virginaustralia.com Australia Joined July 2008

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Virgin Australia @VirginAustralia

19 hours ago

@ads086 Hi there, Adam. Please send us a direct message. Thank you 😊 ^LV

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Virgin Australia @VirginAustralia

21 hours ago

@FarhadMH Hi Farhad, we appreciate your loyalty to the program, and we are sorry for letting you down. Could you please send us a direct message with the details so that we can look into this for you? ^MD

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Virgin Australia @VirginAustralia

3 days ago

Good day, thanks for getting in touch, Gil! We understand how important it is to confirm your baggage allowance, especially when travelling with an infant. To assist further, could you please send us a private message with more information, including your 6-letter booking reference or 13‑digit e-ticket number? ^JC

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Virgin Australia @VirginAustralia

7 days ago

@onebungknee Hello there! We're sorry to learn about what had happened. Please send us a private message. Thank you. ^LV

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Virgin Australia @VirginAustralia

a week ago

@Whetlor Hi, Jon. We are sorry to hear this and sincerely apologise for your experience. Could you please send us a private message with these details, including your PNR, so we can look into this further for you. Thank you very much. ^CA

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Virgin Australia @VirginAustralia

a week ago

@MarcPilot75 I recommend submitting it to our Guest Relations Team. You can get in touch with them through the link below: virginaustralia.com/au/en/help/con… Once again, we sincerely apologise for your experience, and we truly appreciate you taking the time to share your feedback with us. ^DB

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Virgin Australia @VirginAustralia

a week ago

@MarcPilot75 Hi Marc, I’m really sorry to hear that you’ve had a frustrating experience with the service — I completely understand how disappointing that can be. To ensure your concerns are properly addressed, and your feedback reaches the right team. ^DB

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Virgin Australia @VirginAustralia

a week ago

@WomanSoar Hi there, Thank you for reaching out and sharing your interest in working with Virgin Australia. Please email [email protected]. The team will review your email and be in touch with you. Thank you! ^DB

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Virgin Australia @VirginAustralia

a week ago

@adamwasere Could you please send us a private message with more information, including your PNR and full name, so we can look into this further? ^MC

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Virgin Australia @VirginAustralia

a week ago

@adamwasere Hi there, Adam. Thank you for taking the time to share your experience. We are sorry to hear about your unpleasant experience with one of our aircraft. We sincerely apologise for the inconvenience this has caused. We would certainly like to look into this further. ^MC

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Virgin Australia @VirginAustralia

2 weeks ago

Hi there, Anna. Thank you for reaching out. This is certainly not the experience we want our guests to have. Could you please send us a private message with more details, including your booking reference and the full name of the passenger as it appears on the booking? We’ll then be able to look into this further for you. ^CA

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Virgin Australia @VirginAustralia

2 weeks ago

@JD_Aust4005 Hi there, JD. Thank you for reaching out. We can certainly understand your frustration and would like to look into this further for you. This is certainly not the experience we want our guests to have. Could you please send us a private message with more details? ^CA

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Virgin Australia @VirginAustralia

2 weeks ago

@FredPawle Hi, Fred. Thank you for bringing this to our attention. Could you please send us a direct message with more information, including your booking reference and full name? ^BR

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Virgin Australia @VirginAustralia

2 weeks ago

@BrettRRay Thank you for sharing this wonderful feedback, Brett. We strive to deliver satisfaction through both the service and food we provide during your journey. We can’t wait to welcome you on board again soon! ❤️✈️ ^BR

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Virgin Australia @VirginAustralia

3 weeks ago

@GuyRedRooHaines We appreciate your feedback and are sorry to hear about your disappointment. Kindly note that available routes and travel dates vary by airline and reward seats are subject to availability. To discuss available flight options, please contact our Redemptions team at 13 18 75. ^MD

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Virgin Australia @VirginAustralia

3 weeks ago

@ChrisMannolini Thank you for reaching out! We are glad we were able to assist you, Chris.

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Virgin Australia @VirginAustralia

3 weeks ago

Hi Vashti, Yes, tweezers are generally allowed in carry-on baggage as they’re considered a small personal item 😊 Just make sure they don’t have any attached sharp blades or scissors, and keep them easily accessible in case security needs to check them. Regulations can vary slightly by airport, so if you’re unsure, you can also place them in your checked baggage for peace of mind. ^DB

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Virgin Australia @VirginAustralia

3 weeks ago

@mskarinalouise Good day, Karina! Thank you for reaching out. We understand that you need assistance confirming whether tweezers are allowed in carry-on baggage. May we please ask you to send us a private message so we can further discuss your concern? ^LM