We must reframe how we engage with patients & it all starts with a name. What do we call them? How do we talk about them? What does a title do? How to we connect? What’s our role to them? How do we view them? A name, title or label might seem like a small thing but it matters
@Sonia_Sparkles Using real names talking to or about pts is a great place to start improving our services. In my experience, investing time in developing a mutually respectful relationship with those I'm caring for consistently leads to interactions that are more effective, efficient & enjoyable
@Sonia_Sparkles @Isla_Skinner Perhaps even more important how do patients recognise healthcare staff? Now most wear scrubs, uniforms differ in every Trust, some nurses are called 'Dr' & new roles like PAs are introduced it's very confusing & difficult to know who you're talking to.