Somia Customer Experience @SomiaCX
We help companies uncover deep insights and translate them into impactful, innovative product and service experiences. somiacx.com Indonesia Joined December 2013-
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Just posted a photo instagram.com/p/CIN5pAXgI0B/…
The end user is not the only stakeholder you should talk to in service design research Service design covers not only the end user's experience, but also the internal processes within the organization that is… instagram.com/p/CETJ1hfgYAm/…
Service blueprint is a diagram that shows what the service provider should do to deliver the service. It is useful for surfacing problems and understanding complex systems. Typically, It consists of 4 key elements:… instagram.com/p/CEI--a0glXR/…
Last Friday was the graduation call with participants of Design Research Skills and that marked the closing of the class. We would like to applaud all 31 of them for reaching the finish line! And thanks for all of… instagram.com/p/CD2y0G-gecG/…
We are launching our 3rd podcast episode! This time our host dono_firman is having a casual chat with our consultants mateussitumorang. In this episode, they bring up the topic of: education! Curious to find… instagram.com/p/CDsKUbogDfp/…
We are launching our 3rd podcast episode! This time our host dono_firman is having a casual chat with our consultants mateussitumorang. In this episode, they bring up the topic of: education! Curious to find… instagram.com/p/CDsJ90KAVj7/…
Touchpoint Books Giveaway! 1. Comment below with on good or bad service example and tell us why. 2. Tag 3 friends on this post 3. Follow @ServiceDesignID Note: - We will select the best five submissions and the… instagram.com/p/CDjJ7argTxZ/…
Let's get to know the host duo for our Service Design Fundamentals! Meet Dono dono_firman , our senior consultant specialized in research and strategy and Meet Anin @anindya_f , our consultant in specialized… instagram.com/p/CDgCQLcArYm/…
We are launching our 2nd podcast episode! This time our host dono_firman is having a casual chat with our consultants @anindya_f who specialized in service and space design. In this episode, they bring up service… instagram.com/p/CDAibXcgGQp/…
What’s unique about our Service Design course Real design challenge from a client Case studies from Somia projects Guests from Somia CX joining the live Q&A session Instructor feedback on your submitted… instagram.com/p/CC-Vn9ngHPX/…
"The lines between hardware, software, and services are blurred or are disappearing" - Tim Cook, CEO, Apple Look at this hammer. It's a product. We attach the handle to the head, and send it off to hardware stores… instagram.com/p/CC4oBPFgg4Q/…
How do delivery applications throughout the world adjust their service during #COVID-19? Somia CX took part on global study with 12 other companies from uxalliance led by usariaux to find out how. . The research… instagram.com/p/CCuaB8UAUI5/…
What do you think the future of work will look like? What are some of the its implication to other indutries amidst the recent changes in our working behaviour? In the first episode of Somia Podcast, dono_firman… instagram.com/p/CCmvxN6AsO7/…
Somia CX and 12 other companies from @UXalliance collaborated to conduct global study led by usariaux to study how delivery app all over the world adept to face #COVID19. . The research involved: . 📱 47 apps 🌐 17… instagram.com/p/CChru_pAdZA/…
Loss aversion refers to people's tendency to prefer avoiding losses to acquiring equivalent gains: it is better to not lose $5 than to find $5. How many of you finished that free trial of Netflix and then just… instagram.com/p/CCUwBTZAm37/…
Framing Bias is a cognitive bias where people decide on options based on whether the options are presented with positive or negative connotations. Framing the choice positively vs. negatively caused an almost… instagram.com/p/CCKX03SABlg/…
Tips for creating a Design Researcher Portfolio 1. Choose the best / most relevant project for the Case Study 2. Set the project context 3. Tell about your role in the project and how you solved the problems 4. Tell… instagram.com/p/CCAJXXBAQev/…
Remote user research works for many research needs but not all, for example: - Physical product studies - Highly sensitive, classified concept validation testing - Financial software, demo or sensitive research -… instagram.com/p/CB4PFsNAt3L/…
As countries start to relax their quarantine measures, we as UX researchers are also moving back to a new version of in-person research. In doing this, what considerations do we need to adopt for the safety and… instagram.com/p/CB1sd6fAV0G/…
Delivering a product is not only just about the product. Let's make sure we have aligned front and back stage interections to create a great experience for our customers! (Psst... our employees would love it… instagram.com/p/CBmSArQglSZ/…
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Interested in learning about @ServiceDesignID? Check out their Twitter account. Super insightful tweets about discovering touchpoints to elevate your business needs! #servicedesignid #servicedesign #sdid19
We're excited to be attending the inaugural Service Design Indonesia Conference hosted by @SomiaCX. Event kicked off with a simple mindfulness activity, what a great way to start the day. 😊 #sdid19 pic.x.com/j3x9kto0be
.@SomiaCX's considerate design approach with 'Save Cash and Bank It' earned it the Best in Show at the #ixdAwards—a clever wallet that helps the people of #Indonesia save money 💰 #financialinclusion #ixd #ux #cx bit.ly/2vmFP5m
Hey #Indonesian designers / UXers, do you know that @SomiaCX should have more followers than I do? :) Recently they post more frequently!
Card sorting prioritizes ideas and concepts. 💭 We often ask respondents to sort cards to see how they group information and what's important for them. But the *why* is important, too. The reasons behind their choices give you deeper insight leading to new solutions. 🙌 #CX
"One of the most engaging and genuinely heartfelt entries that I saw." - @chirrylleeryan on #ixdAwards Optimizing Winner, 'Save Cash and Bank It!' A wallet designed by @SomiaCX with Bank BRI that helps citizens save money #ixd #ux #financialinclusion bit.ly/2IlVM3B
@SomiaCX @BANKBRI_ID @IxDAwards Congrats guys! 🍾
Wooohooo!!!! Kudos to team @SomiaCX and @BANKBRI_ID!!
Congrats to project Save Cash and Bank It taking home the trophy for Optimizing! #ixd19 #ixadawards
Round 2 for the team behind Save Cash and Bank It!
Congrats to project Save Cash and Bank It taking home the trophy for Optimizing! #ixd19 #ixadawards
Congrats @SomiaCX !
Congrats to project Save Cash and Bank It taking home the trophy for Optimizing! #ixd19 #ixadawards
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@SomiaCX membantu kami merancang #OpenGovJam kali ini, cek penjelasan mereka tentang design thinking di bit.ly/OGJDesign #JadiOpen
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Join us for Growth Hacking through UX! 3 March 2015, 6:30pm, Jakarta... fb.me/36Au6Gt6u
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