ServiceXRG @ServiceXRG
Helping Companies Retain and Grow Recurring Revenue Through Excellence in Support and Customer Success | CX | Experience + Expertise + Authoritative Research servicexrg.com Boston, MA Joined March 2015-
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ServiceXRG News & Insights - Service Built For Success - mailchi.mp/servicexrg/new…
When service strategy, capabilities, and activities are unified and coordinated, the service motion delivers better business outcomes - More mailchi.mp/servicexrg/new…
Inaccurate measurement of #ServiceDeflection can skew your assessment of #SelfHelp and #ServiceAutomation. Good news: We have a proven reliable formula: servicexrg.com/measure-servic… #CustomerService #TechnicalSupport #RecurringRevenue #CustomerLifetimeValue #CX #CustomerExperience
Only your customers can define what #CustomerSuccess REALLY means for your company. servicexrg.com/six-steps-to-e… #ServiceSuccess #CX #CustomerRetention #TechnicalSupport #CustomerExperience #CustomerEngagement #CustomerSupport #LifetimeCustomerValue
What can you do as a #support leader to increase #deflection rates? Our CEO Tom Sweeny suggests 3 areas of attention. servicexrg.com/self-service-d… #CX #CustomerRetention #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue
With all your customer metrics, what do you REALLY know about your #CustomerRelationships? servicexrg.com/three-critical… #CX #CustomerRetention #CustomerExperience #CustomerSupport #LifetimeCustomerValue
"The subscription wave is going to force every company to acknowledge the significance of #CustomerService." Listen now: …agement-and-experience.simplecast.com/episodes/custo… #CX #CustomerRetention #CustomerExperience #RecurringRevenue #LifetimeCustomerValue
Are you extracting full value from your #Support knowledge base? If you're trying to scale support, you should be! servicexrg.com/maximizing-the… #ServiceSuccess #CX #CustomerRetention #TechnicalSupport #CustomerExperience #CustomerEngagement #CustomerSupport #LifetimeCustomerValue
Inactive customers are more likely to churn. Keep in touch to keep #CustomerRelationships strong: servicexrg.com/eight-strategi… #ServiceSuccess #CX #CustomerRetention #TechnicalSupport #CustomerExperience #CustomerEngagement #CustomerSupport #LifetimeCustomerValue
#Support Leaders: As you work to raise self-service deflection rates, keep in mind the unintended consequences. servicexrg.com/unintended-con… #CX #CustomerRetention #TechnicalSupport #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue
As customer demand for #techsupport steadily increases, what are your options for scaling #support? servicexrg.com/the-state-of-s… #CX #CustomerRetention #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue
Here's a proven #Support pricing model. Could it work for your organization? What's been successful for you? servicexrg.com/how-much-shoul… #RecurringRevenue #CX #CustomerRetention #CustomerExperience #CustomerSupport #LifetimeCustomerValue
80%. Watch that number. If your Support or maintenance contract renewal rates are sub-80%, then your recurring revenue targets are in jeopardy. servicexrg.com/journey-to-cus… #CustomerSuccess #CX #CustomerRetention #CustomerExperience #LifetimeCustomerValue
Our COO Melissa Sweeny outlines 8 proven onboarding practices for #CustomerSuccess. (What's working in your organization?) servicexrg.com/eight-essentia… #CX #CustomerRetention #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue
Since the start of the pandemic, businesses and customers have become increasingly reliant on #selfservice knowledge bases. But are you getting the most out of yours? Maximize your #knowledgemanagement #ROI with insights from our friends at @ServiceXRG hubs.ly/H0Tp_Mv0
On any journey, you have to make sure you're staying on the right road. #CustomerSuccess is the same way: servicexrg.com/stay-current-w… CX #CustomerRetention #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue
#CustomerSuccess is no accident—and it's your customers, not your company, who defines "success." servicexrg.com/six-steps-to-e… #ServiceSuccess #CX #CustomerRetention #TechnicalSupport #CustomerExperience #CustomerEngagement #CustomerSupport #LifetimeCustomerValue
What can you do as a #support leader to increase #SelfService #deflection rates? Our CEO Tom Sweeny suggests 3 areas of attention: servicexrg.com/self-service-d… #CX #CustomerRetention #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue
#CustomerSuccess starts with the handoff from Sales to Service. (What's working in your organization?) servicexrg.com/seven-engageme… #CX #CustomerRetention #CustomerExperience #CustomerEngagement #CustomerSupport #RecurringRevenue #LifetimeCustomerValue
80%. Watch that number. If your Support or maintenance contract renewal rates are sub-80%, then your recurring revenue targets are in jeopardy. servicexrg.com/journey-to-cus… #CustomerSuccess #CX #CustomerRetention #CustomerExperience #LifetimeCustomerValue
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