Client Services @ServiceOpsX

@commoditist Apologies for the trouble caused. Please follow us back and reach out via DM so we can sort this out for you. @commoditist

@anfieldjon Hello' @anfieldjon it's unfortunate for the challenge encountered. We would like to closely took at the concern raised. Please, share with us via DM your phone number to allow us probe further.

@NottsTransport We regret the issue you have experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can truly address your concerns. @NottsTransport

@JamesBarnes93 We regret the issue you have experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can truly address your concerns. @JamesBarnes93

@cathelizabeth We regret the issue you have experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can truly address your concerns. @cathelizabeth

@mdeuk @AvantiWestCoast Hello' @mdeuk it's unfortunate for the challenge encountered. We would like to closely took at the concern raised. Please, share with us via DM your phone number to allow us probe further.

Could you please send us a private DM so we can look into this for you? @RailwayExplorer

Railways Explorer @RailwayExplorer

7 months ago

@chriscollins462 @Dave_H_King @AvantiWestCoast Me and dave would of been on the same train if my train hadn’t been delayed so much, although dave was on one of the trains in front of mine that made it

2 0 3 55 0

@RailwayExplorer We sincerely apologize for the inconvenience caused. Kindly follow back and contact us via DM for further assistance. @RailwayExplorer

Could you please send us a private DM so we can look into this for you? @EmmaJayneSwift

Emma Swift @EmmaJayneSwift

7 months ago

@AvantiWestCoast hi, I caught the 19.17 train from Sandwell & Dudley to Wigan NW last night that died half a mile from Wolverhampton. I had to pay £55 to get an uber home. 1, when will I receive my automatic delay repay and 2, how can I claim the uber cost back? Many thanks

5 0 2 186 0

@EmmaJayneSwift We regret the issue you have experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can truly address your concerns. @EmmaJayneSwift

Could you please send us a private DM so we can look into this for you?@ChrisTe45671972

Chris Terry @ChrisTe45671972

7 months ago

@AvantiWestCoast our 09:34 train has been cancelled tomorrow can I get any other early service in the morning to London from Manchester

4 0 2 236 0

@ChrisTe45671972 Hello'@ChrisTe45671972 it's unfortunate for the challenge encountered. We would like to closely took at the concern raised. Please, share with us via DM your phone number to allow us probe further.

@MikeInLancs Hello' it's unfortunate for the challenge encountered. We would like to closely took at the concern raised. Please, share with us via DM your phone number to allow us probe further.

@mushroom255 We regret the issue you have experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can truly address your concerns. @mushroom255

Apologies for the trouble caused. Please follow us back and reach out via DM so we can sort this out for you. @RichardSandells

Richard Sandells @RichardSandells

7 months ago

@AvantiWestCoast Called Avanti customer service and recorded message says, due to Goretti, "if you have a ticket for Thursday the 8th or Friday the 9th January you can travel on any service on Wednesday 7th or Thursday 8th using the same route" so going for 16.40 in case of further cancellations

3 0 1 129 0

@RichardSandells Hello there, @RichardSandells thank you for reaching out. We’re here to help and will do our best to resolve this quickly. Please follow us back and send us a DM so we can help you quickly.

Could you please send us a private DM so we can look into this for you? @douglas_joy

Weejoyous @douglas_joy

7 months ago

@AvantiWestCoast I’ve just had an email to say that my train tomorrow has been cancelled. It’s the 1pm from Coventry to Leamington Spa. Can you confirm if the train before or after is running & whether I can use my ticket on that? Thanks

3 0 1 144 0

@douglas_joy We regret the issue you have experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can truly address your concerns. @douglas_joy