RogersHelps @RogersHelps
Official Rogers customer care & technical support. For more online help visit https://t.co/Db5DlCeNd2 rogers.com Canada Joined April 2009-
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Today is the launch of 9-8-8: Suicide Crisis Helpline, Canada’s new three-digit number for anyone who is thinking about suicide or worried about someone they know. Whoever you are, wherever you are located, we are here for you, 24/7/365. Info: 988.ca #988Canada
Regular testing of the #AlertReady system is necessary to ensure that we’re prepared to deliver urgent warnings to #Canadians in an emergency. Most provinces and territories will test over TV, radio, and wireless devices on Nov. 15: alertready.ca/testing-schedu…
We’ve extended waiving of long-distance and SMS charges to Israel, Gaza and the West Bank for Rogers, Fido and chatr customers to Nov. 30, 2023, and roaming charges for our customers there.
In response to the recent earthquake in Afghanistan, we are waiving long-distance and SMS charges to the country for all Rogers, Fido and chatr customers from Oct. 7-17, 2023.
Rogers is waiving long-distance and SMS charges to Israel, Gaza and the West Bank for Rogers, Fido and chatr customers from Oct. 7-31, 2023. Roaming charges for our customers there are also waived for that period.
To help Canadians stay connected to loved ones following the earthquake in Morocco, Rogers is temporarily waiving long-distance calls and SMS for Rogers, Fido and chatr customers to the country until Sept. 19, 2023.
Our hearts go out to those impacted by wildfires in B.C. We are supporting the Canadian Red Cross relief efforts by launching text-to-donate and matching all donations up to $50,000 until the end of August. To make a $5 donation, text the word ROGERS to 20222.
We are monitoring the wildfires in Quebec, as we continue responding on the ground to the situation in Atlantic Canada. Please check roge.rs/42fk8RS for impacts to our network. Our thoughts are with those impacted and we hope you’re staying safe.
Our teams continue to monitor wildfires in parts of Nova Scotia and New Brunswick. We are working hard to keep customers connected and appreciate your patience. Please visit communityforums.rogers.com/t5/Rogers-Serv… for updates to network coverage. Please stay safe.
Some customers in Nova Scotia communities evacuated due to wildfires may be experiencing an interruption to their wireless services. This includes Upper Tantallon, the Westwood Hills and Highland Park subdivisions, and the Hammonds Plains area. Please stay safe.
Our hearts go out to those impacted by the devastating wildfires in Alberta. Rogers together with Shaw is committed to keeping customers connected to critical resources and loved ones, and contributing to immediate disaster relief efforts on the ground.
🔊 Public Alerting Tests 🔊 📅 On May 10, across Canada (except AB & QC) #PublicAlerting messages will be broadcast on TV, radio, and compatible cellphones. Learn more about these alerts and the test schedule alertready.ca
To help support our customers dealing with the aftermath of the ice storm in the Ottawa region and Quebec, we are proactively waiving data overage fees between April 4th to the 16th. No action is needed on your part!
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3 Followers 13 FollowingThank you Dianne for helping. Out with my bill and my husbands. @RogersHelps
@RogersHelps You really have no idea!!! It’s been a day. ❤️
@RogersHelps Just wanted to say thank you for the prompt replies the other day. I don’t usually thank corporations, but the responses I received in the DMs were incredibly helpful and reassuring.
Amazing team of iphone/iwatch pros-troubleshooted everything + answered my 100 questions:) #RogersPOTGContest @Rogers
Just want to thank @RogersHelps again for their quick service. Their technician (he was masked and worked quickly) switched out the box yesterday and now all is well. 👍🏻
Cable guy coming “between noon and two”. Any guesses what time he will actually come?
Great Live Chat service out of London from @RogersHelps Thank you for the support!
@Rogers ❤️❤️ Cell service at my place is AWESOME
Introducing the latest pick in the #TeamRogers Community Draft! @Rogers
Best customer service from Gary! @Rogers @georgianmall
Thank you @Rogers. My son was selected as one of the winners of your #TeamRogers contest. He is going to flip out with the exclusive virtual access with Connor McDavid and John Tavares. #ChristmasGift
@RogersHelps No problem. I believe the person I dealt with was named Carla. She was very professional and made the process very easy, despite computer issues.
Had a surprisingly good experience with @Rogers when calling to get our phones upgraded. I can't wait to get my hands on my new @SamsungMobile Note 20 ultra 5g tomorrow.
@Rogers representation matters. Thank you for featuring a Black Family in this Ad. And thank you for featuring a Black Woman & a Black Girl with Natural Hair about.rogers.com/news-ideas/rog…
@Rogers OMG thank you for the extra free monthly data! It is extremely appreciated
@RogersHelps you guys are awesome. im glad i chose you :D
Kudo's for great customer service today from both @Rogers and Tim at St. Peter's Long Term Care residence in Hamilton. Co-ordinated a 3-way call to get my father-in-law's Roger's TV box working, since neither I nor Rogers can physically get into the building (which is just fine)
We have had challenging internet access for several months. Today @Rogers sent out an #amazing service agent Vinay. He talked us through-how change our internet box. Learned a lot from calm, supportive professional via pictures and texts...and still maintained #SocialDistancing