Primus Helps @PrimusHelps
We're here Mon to Fri 8am - 9pm EST and Sat 8am - 5pm EST to help with your residential & business services. Tech support available 24/7 at 1-800-370-0015. primus.ca Canada Joined April 2011-
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À 16 heures ATL, nous constatons que les services ont été rétablis. Les clients du Canada atlantique devraient maintenant être de nouveau en ligne. Si vous continuez à rencontrer des problèmes, n'hésitez pas à appeler. Nos temps d'attente sont désormais faibles.
As of 4pm ATL we are seeing services have been restored. Customers in Atlantic Canada should now be back online. You may have to power cycle your modem and connected devices. If you continue to have issues, please do not hesitate to call. Our wait times are now low.
We are currently experiencing an outage impacting our cable customers in Atlantic Canada. The outage is due to a fiber cut from an underlying carrier. We apologize for the service disruption and we're working to have this resolved as soon as possible.
@onemoredropp @Primus4Home @Bell Please accept our sincere apologies.
@onemoredropp @Primus4Home @Bell The Internet was cancelled when the home phone service was disconnected; a dry loop was required and you should have been informed.
@onemoredropp @Primus4Home @Bell Hello, in reviewing your account the Internet was mistakenly cancelled. Please accept our apologies, we're sorry to have lost your business
@steverap83 @Primus4Home Hello, kindly DM your complete address, we'll verify if it's available.
@onemoredropp Hello, we wish to extend our apologies for the long waits. Please DM your contact tel # & a convenient time for our tech support to call you
@Josh_Starks Hello, please DM your contact tel # and a brief summary of how we can be of assistance.
@LadyVezina Hello, we're sorry to hear about your situation. Pls DM us your contact tel # and availability for a Tech Support callback.
@heLENSphotos Glad we could be of assistance! Don' t hesitate to reach out if you need help going forward.
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@PrimusHelps @Primus4Home @RogersHelps @Rogers Well.. It took almost 4 days to install my internet. Finally got it working. Also thanks to Juan from Exec time for the compensation. I appreciate it! #goodcustomerservice finally! :)
So 1 week and still no working phone from @Primus4Business. @Shawhelp do you guys have business phones? Care for a new #customer? Make me an offer! #VoIP
Hey @Primus4Home first called tech support at 11:40 am - still awaiting a live body. BTW "we'll be with you shortly" no longer operational
@PrimusHelps thanks for the prompt response. Everything is working now!
.@PrimusHelps it's great you're there M-F, but it is Sun and we have had no internet all day. Ongoing problem. Please do better.
“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.” – Peter Drucker
Primus just sent me a $10 gift card for Chapters as a way of saying thanks for being a customer. 5 stars for that one @primusCAhelps!
Congrats to Primus Canada, celebrating 10 years of Internet-Based Phone Service in Canada j.mp/1bOir1S #CDNtech
#FF @Kossovan @ecobee @Moneris @healthy_bodiez @TrafalgarCanada @GoToMeetingCA @primusCAhelps @RogersCareers @SouthwestBind @AirCanada
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