MoveGB @MoveGB

Find what Moves you! Stay active with independent fitness instructors, at home or in-person at local venues. #FindWhatMovesYou go.movegb.com/welcome-move Great Britain Joined September 2012

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MoveGB @MoveGB

3 years ago

@TheJollyGeo Sure thing! Please drop us a message at [email protected] and our team shall hop on that right away for you 😄

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MoveGB @MoveGB

4 years ago

@ashwah247 Hey Ashley! We know you all love a cracking deal to get started although we're not sure how long this offer will last. It's best to snap it up while you still can! 🕺🏼

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Ted Ryce @ted_ryce

4 years ago

20s: I wanna get huge! 30s: I wanna get ripped! 40s: I wanna get healthy! 50s: It would be great if nothing hurt during my workouts.

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MoveGB @MoveGB

5 years ago

@bib123_i Hi there, thanks for contacting us and we're really sorry to hear about your experience! If you could please send us a DM with your Move account details, we'd love to help you here! Thanks!

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@vitosauras Hi Helen, Thanks for contacting us and for raising this here - this doesn't seem right at all! If you could please reach out to our team on [email protected] or on 0345 519 6626, they'd love to do all they can to help! Many Thanks! 😊

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MoveGB @MoveGB

5 years ago

@daviddibble3 Oh no! We're sorry to hear that you have received an unexpected charge on your MoveGB account 😢 Please could you kindly reach out to our friendly support team at [email protected] or 0345 519 6626 as this is our main point of contact and we shall be happy to help you!

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MoveGB @MoveGB

5 years ago

@blindcube Hi Alberto, thank you for your reply and we're sorry for the mix-up here! We can confirm that the process of deleting your data is underway as per your request and will ensure that you receive no further communications. Many Thanks!

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MoveGB @MoveGB

5 years ago

@blindcube Thank you for your reply! Yes that's right, we can see that you have requested a full data deletion and so we can assure you that this will be done for you as soon as possible, and as per our terms and conditions, within the 30 day period stated in our privacy policy 🏃‍♂️

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MoveGB @MoveGB

5 years ago

@_dreamer_ Hey Pilar - We can assure you that we have the highest respect for your privacy so there must have been some sort of mistake here & for that we are super sorry! Please be sure to reach out to our friend Support team if you need anything at all and they shall be happy to help :)

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MoveGB @MoveGB

5 years ago

@blindcube Hey Alberto - we're sorry for your most recent experience here, there must have been some sort of mistake and so we're sorry for any mix up! We're so happy to see that you have successfully reached out to our Support team who have helped close your account on this occasion :)

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MoveGB @MoveGB

5 years ago

@Toudies We'd love to help you out here and so please could you kindly reach out to our Customer Service team at [email protected] along with your account details so that we can take a look into this for you as this is our main point of contact. We look forward to hearing from you soon!

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MoveGB @MoveGB

5 years ago

@hilaryb99 Hey Hilary, please pop us a DM with your full name, email address and postcode and we can take a look into this for you :-)

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MoveGB @MoveGB

5 years ago

@cjeam Oh no! Please could you kindly reach out to our friendly support team at [email protected] or 0345 519 6626 and we shall be happy to help you! 🏃‍♂️

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MoveGB @MoveGB

5 years ago

@cjeam Hey Chris, sorry to hear this! We have a super helpful filter on our Activity Search that you can use to view only 'In-Person' classes as shown in the screenshot attached 🤗

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MoveGB @MoveGB

5 years ago

@jolates Partner experience is incredibly important to us and so if there’s anything further that our team can do to help then please don’t hesitate to get in touch with us on [email protected] . Thanks!

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MoveGB @MoveGB

5 years ago

@jolates We unreservedly apologise for any inconvenience caused and will be reviewing our processes to ensure that this issue doesn't repeat itself.

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MoveGB @MoveGB

5 years ago

@jolates Hi @jolates, thanks for contacting us & we’re so sorry that you’ve experienced a delay in receiving your payment. We’ve urgently investigated this and can confirm that an increase by the bank in their processing times which was unaccounted for has delayed payments until Tuesday.

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MoveGB @MoveGB

5 years ago

@edpsydan We're so sorry we weren't available to take your call Dan! Our phonelines closed slightly earlier yesterday due to team training. Our normal hours are resumed from today, so please do give us a call on 0345 519 6626 if there's anything we can help with :-)

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MoveGB @MoveGB

5 years ago

@hilaryb99 Hey Hilary! Oh no, this doesn't sound right at all! Please pop us a DM with your email address and we'll look into this further for you! Thanks! 😊