IG Client Help @IGClientHelp

IG’s Trading Services team are here 24 hours a day, Mon-Fri. Tweet us your queries about our products, markets or trading platform and we’ll be happy to help. ig.com/uk/help-and-su… United Kingdom Joined August 2012

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IG Client Help @IGClientHelp

11 hours ago

@its_fundamental Thank you for your cooperation. Could you please DM us your IG account ID and, if possible, share screenshots of the affected shares showing the values at around 08:00 and 09:00 UK time? This will help us investigate further. Thanks, K.N

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IG Client Help @IGClientHelp

15 hours ago

@3FlyingFishy Thank you for your update. We're glad the issue with Mitchells & Butlers (LSE) has been resolved. If it happens again, please send us a DM with a screenshot and we'll be happy to look into it further. Thanks, K.N

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IG Client Help @IGClientHelp

15 hours ago

@its_fundamental We’ve been responding to your query and are investigating further. Please check your DMs and provide the requested information, including the specific share(s) and the approximate time you noticed the issue. Once we have those details, we’ll look into it and update you. Thanks.

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IG Client Help @IGClientHelp

2 weeks ago

@dv8or1 Hi, We're sorry to hear about your experience and understand your frustration. Please send us a DM with your IG account ID and a brief summary of the issue so we can assist you further. Thank you, K.N

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IG Client Help @IGClientHelp

3 weeks ago

@JJJorange Hi, We’re sorry you haven’t received a response yet. Please send us a DM with your IG account ID so we can look into this and assist you further. Thanks, K.N

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IG Client Help @IGClientHelp

2 months ago

@iandraws Hi Ian, we're really sorry about this. We’re currently experiencing higher volumes, which is leading to delays. If you’re still waiting, please DM us your account ID along with a brief description of the issue, and we’ll ensure someone assists you as soon as possible.

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IG Client Help @IGClientHelp

3 months ago

@simonj19834 Our IT team is actively working to resolve the issue as a priority. Once resolved, please contact our support team if you'd like us to review your situation—they'll be happy to assist further. Thank you for your patience and understanding.

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IG Client Help @IGClientHelp

3 months ago

@ShareSpeculator Hi, we’re not currently seeing any known issues, and L2 Dealer should be working as normal. Could you try logging in again or reinstall and let us know how it goes?

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IG Client Help @IGClientHelp

4 months ago

@travelsofalan Sorry about the delay . We know that’s frustrating. Account approvals can take longer if extra checks are needed. If it’s still pending, please DM us your account ID and we’ll check it for you.

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IG Client Help @IGClientHelp

4 months ago

@CamTortola97 Thank you for bringing this to our attention. We're aware of the issue (INC1094627) and our technical team is working to resolve it. In the meantime, please try a different browser or clear your cache and cookies. We appreciate your patience and apologize for the inconvenience.

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IG Client Help @IGClientHelp

4 months ago

@Joseph302722271 @IGAus Sorry to hear you're experiencing this issue. Are you still seeing the problem? If so, please DM us your account ID so we can look into it and help resolve it for you.

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IG Client Help @IGClientHelp

4 months ago

🚨Reminder🚨There will be a few changes to our market opening/closing hours over the upcoming President's Day. You can have a look at a full list of affected markets here: bit.ly/4tpMec5 @IGcom @IGAus @IG_Singapore @IGSouthAfrica @IGBank @IGInternational

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IG Client Help @IGClientHelp

4 months ago

🚨There will be a few changes to our market opening/closing hours over the upcoming President's Day. You can have a look at a full list of affected markets here: bit.ly/4rG7okh @IGcom @IGAus @IG_Singapore @IGSouthAfrica @IGBank @IGInternational

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IG Client Help @IGClientHelp

4 months ago

@soulMiner1 Sorry about the long wait, we know that’s frustrating. We’re experiencing higher-than-usual demand, which is affecting response times. If you’re still looking for assistance, please DM us your account ID and a brief summary of the issue, and we’ll help you as soon as possible.

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IG Client Help @IGClientHelp

4 months ago

@whatsamata8 @IGcom Sorry about that, we know how frustrating it is. Try typing “agent” or “speak to an adviser” in the chatbot to reach a human. If you like, DM us your account ID and a brief issue and we’ll look into it and help.

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IG Client Help @IGClientHelp

4 months ago

@iamspaceteeth Hi there. We are sorry about that. Please DM us your account ID and a brief summary of the issue, and we’ll help get it picked up by the right team.

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IG Client Help @IGClientHelp

5 months ago

🚨Reminder🚨There will be a few changes to our market opening/closing hours over the upcoming Martin Luther King Day. You can have a look at a full list of affected markets here: bit.ly/48Dw5XZ

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IG Client Help @IGClientHelp

5 months ago

🚨There will be a few changes to our market opening/closing hours over the upcoming Martin Luther King Day. You can have a look at a full list of affected markets here: bit.ly/48Dw5XZ @IGcom @IGAus @IG_Singapore @IGSouthAfrica @IGBank @IGInternational

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IG Client Help @IGClientHelp

5 months ago

@bro6772 @IGcom @IGAus @IG_Singapore @IGInternational @IGSouthAfrica @IGBank We’ll DM you shortly to help secure your account and guide you through the next steps, including getting support from the right team. Once we connect in DM, we can also share the appropriate UK support contact details and make sure your account is protected.

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IG Client Help @IGClientHelp

6 months ago

🚨Upcoming Market Schedule Changes🚨 ⏰There will be some changes to our opening hours over the Christmas and New Year period. You can find the full list of affected markets below. 🔗: bit.ly/4oQk7Pz @IGcom @IGAus @IG_Singapore @IGInternational @IGSouthAfrica @IGBank