I'm at #Quality2024 live, listening to @AmyCEdmondson talking about principles from her book “The Right Kind of Wrong – The Science of Failing Well”. Amy differentiates three kinds of failures in organisations: 1) Basic failures: caused by carelessness or ignorance 2) Complex failures: caused by a combination of multiple systemic factors, none of which would have caused failure on its own 3) Intelligent failures (the most productive kind): where organisations/teams test new ideas, at small scale to learn & develop. Graphic from @tnvora: lnkd.in/eJkXxNTS Here's another article on Amy's book that focuses on psychological safety & risk taking: lnkd.in/eqS3P2bM Via @HBSWK
@HelenBevan @AmyCEdmondson Wasn’t that just remarkable? Brava, Amy!
@HelenBevan @JuliaDeSoyza @AmyCEdmondson ZHH Helen, it’s nonsense! Arrant nonsense!
@HelenBevan @AmyCEdmondson Hmm=there doesn't appear to be a section for wilful dangerous breaches of laws incl #consent & rules/regs/policies etc in healthcare; individual medics make these conscious choices & it may be that others join in=is this systemic or several individuals at fault? Blame The System?
@HelenBevan @AmyCEdmondson She's missed number 2 and 5 of the same old carrots: 2: Crap design 5: Intentionality
@HelenBevan @AmyCEdmondson Useful tips here.
@HelenBevan @AmyCEdmondson "intelligent failures are not errors" - I loved that ! Failures are part of learning and requires a mindset change to understand that and make friends with it. Failure is part of DOING.
@HelenBevan @AmyCEdmondson It was an excellent keynote talk
@HelenBevan thanks for linking to the #WorkingKnowledge article by @michaelblanding
@HelenBevan @HassanmahmoodDr @AmyCEdmondson Thank you for sharing @HelenBevan