CriticalcarePNA @CriticalcarePna
account dedicated to critical care PNAs to share ideas , practice & twitter chats for current PNAs trainee PNAs working in critical care - all views my own England, United Kingdom Joined March 2022-
Tweets282
-
Followers311
-
Following34
-
Likes615
The only way you’ll make time for the things that really matter is by stopping things that don’t matter. ⏰
Our #PNAs in the ITU showcasing their brilliant initiative “The PNA Hub” - operating once every fortnight. PNAs supported with protected time to facilitate this. Benefits for the unit- a workforce that feels listened to 👏 @MillsBranita @louise_crosby 4/8 #Retention @NursingEmma
Strive to be an authentic leader It’s about being real, honest & being true to your values. Not about authority or pleasing your senior leaders You are just you, are consistent and not playing a role You make personal connections with others, lead from the heart & are honest
If you want to change the culture, stop valuing one off engagement sessions, hierarchical permission seeking & those annual tick box processes Be more authentic, consistently engage make kindness & check-ins regular. Make people feel visible & heard at all times
There’s pressures, stress, burnout, anxiety, depression & panic. There’s tears, breaking points, exhaustion, tensions & worries All in healthcare. So please, do what you can to be kind to one another. Even if it’s a small thing, someone could really do with it
Compassionate leadership isn't about having all the answers and telling people what to do. It's about listening to the people around you and collaborating on solutions and strategies. Find out more in our video and explainer ➡️ kingsfund.org.uk/insight-and-an…
Silver Quality Improvement Project showing Protected Time enables staff to have RCS even during extreme bed pressures! Thank you to all my colleagues/PNA's that helped with this project @GlosPDLearning
Belonging at work really matters. Employees with a strong sense of belonging outperform others on almost every metric, from engagement & retention to performance & wellbeing. Good leadership supports belonging: People with an effective manager are 6X more likely to feel this…
12 actions that destroy psychological safety - share at a team meeting and ask the team to come up with a positive action to counter each & then consider how this team is doing...
Three helpful Ps now on youtube; youtu.be/qDhxa608sKg?si…. A recent talk of mine at a conference about peer support, PNAs and Psychology working together in ICU (and beyond). Hope its helpful @ICS_updates @UKCCNA @BACCNUK @cmccnkaren @kujan_pNHS @uk_pinc
Our next national community of practice meeting for critical care PNAs is next Friday 24th November 13.00- 14.30 - meetings are virtual all critical care PNAs welcome to join come and chat to your peers and share best practice in a confidential safe space #supportingourpnas
Our #PNA Tasha has launched her new project this month @HealthyMeAtMSE @NursingEmma #wellbeing #selfcare
Our #PNA Tasha has launched her new project this month @HealthyMeAtMSE @NursingEmma #wellbeing #selfcare
1/ Just read and digested the @NursingTimes open access article (🙏) from @CNOWales conference. Every nurse, policy maker, student, commissioner, academic and leader at all levels take note- ‘improving preceptorship for newly registered nurses, and mandating #clinicalsupervision
After more than 2 years as a #PNA, and a huge amount of work and passion surrounding this role, I have the green light to define a role to start a pilot @BHTCriticalCare soon. Thank you @Molly39106680, leading the way @BucksHealthcare. And it so happens it is #PNAWeek @WeNurses
Welcome to #PNAweek Tuesday! Focusing on "Restorative Support" It is also #WorldMentalHealthDay with a "Mental health is a universal human right" theme - that includes us nurses too! Join us via #PNAweek to learn how PNAs can help support your mental health whilst nursing.
Research shows being informed about the PNA role and A-EQUIP model before committing to the training increases the experiences and outcomes of qualified PNAs This free online course portal.e-lfh.org.uk/Component/Deta… gives a level of detail to make a pre-training-informed decision.
Managers, use your umbrella to shelter others from harm, burnout and worries. Use it to show you care, have their back & support them. Use your umbrella to protect, nurture and be kind to those around you #leadership ☔️
Hannah Baker (She/Her.. @HannahCBaker84
2K Followers 3K Following Senior Sister in Cardiothoracic Critical Care, Professional Nurse Advocate, Wife, Mummy to Bethany 👼🏻 & Kieran 🌈. all views expressed are my ownNicki Credland 💙 @credland_nicki
10K Followers 4K Following Reader in Critical Care at University of Hull. NTF. PFHEA. Chair @UKCCNA Fellow @BACCNUK Associate editor @NICCjournal. WidowShinyMind @shinymindcoach
4K Followers 5K Following Welcome to the home of ShinyMind, your wellbeing & mental health App co-created with the NHS to help you shine 🌟CC3N @CC_3N
3K Followers 226 Following Representing nurse leads for the critical care clinical networks across England, Northern Ireland & Wales Tweets on safety, quality and service improvementBACCN 💙 @BACCNUK
11K Followers 10K Following The British Association of Critical Care Nurses - BACCN - is one of the leading Organisations in critical care nursing.NEY Professional Nurs.. @ney_nurse
774 Followers 399 Following Forum for the North East and Yorkshire PNA's to share and support each other. [email protected]Liam.eth ❤️ $WELL @ethliamGRIDS
2K Followers 1K Following Web3 Marketing 👥 • Development 🧠/🙏 • Collab Manager 🤝 • 24/7 (1.618/137) You Know 🌬Sophie Mayes @SophiePNA
839 Followers 1K Following Lead PNA at Northampton General Hospital Trust Florence Nightingale Leadership Scholar 2023Kirsty Dallison-Perry @KirstyDallison
874 Followers 920 Following RMN. PNA. NMP. Interim Head of Nursing. Passionate about Quality of Care in Mental Health 💫 SHSC. FNF Nurse Leader Award Finalist 2023. Aspirant DDoN Alumni.Karen Wilson @cmccnkaren
425 Followers 250 Following Lead nurse,PNA, peer supporter, passionate about patient exp & staff wellbeing, loves 🐕 ⛱️🎶 👠 💐 music geek 🤓views all my ownHelen Gadsby @HGadsbyICU
936 Followers 712 Following ICU Nurse & PNA. Developing PNA Role in Critical Care Committed to people care, improving patient care. Nurse-Patient Synergy. Humanisation of ICU. SurvivorshipProfessional Nurse Ad.. @PNABDCFT
435 Followers 224 Following Hello, my name is Kathy Callaghan, Lead Nurse Workforce Resilience Education and Training and Professional Nurse Advocate @BDCFTRebecca Howard FRSA @TweetBecHoward
2K Followers 4K Following Psychotherapist, Founder & CEO ShinyMind 🌟Your Wellbeing & Mental Health App co-created with the NHS to help you Shine 🌟Exec coach 🌟[email protected]Emma Perry RN (MH) PN.. @EmmaPerry2007
617 Followers 651 Following Proud to be a Mental Health Nurse, Professional Nurse Advocate, Wife and Mum. Views are my own.Cheshire and Mersey C.. @CMCCN_ODN
2K Followers 1K Following collaboratively working with our units to improve quality of critical care services ,chair of @cc3n @ukccna board member PNA curated by lead nurse own viewsRebeccaS 💙 @ITUBecks
1K Followers 2K Following Critical Care Nurse, @BACCNUK National Board member, Lead Clinical Educator EMCCN. All views are my ownSiobhan Warne @Siobhan_LeadPNA
2K Followers 2K Following Project lead, Clinical Supervision, Lead Professional Nurse Advocate, Critical Care Nurse, tea drinker. #kindnessmattersSteve Mathieu @stevemathieu75
6K Followers 2K Following President @ics_updates |ICM Consultant @icu_portsmouth|Divisional Director Clinical Delivery @PHU_NHS|SOA Congress Director 2018-21 |TBL @WICSBottomLineCiara Wharton @ciarawharton
1K Followers 1K Following Divisional PDN Crit Care & surg. Registered Teacher, AHE Fellow, PNA, passionate about education & wellbeing. Making the ordinary extraordinary. Personal viewsLauren Davis @lauren_emd
61 Followers 150 Following PNA & advocate of Mental Health Nurse led Strengths Based Supervision. Education & Leadership. Personal & Professional Development ✨Lianne Jamfrey @JamfreyLianne
8 Followers 71 Following Professional Nurse Advocate Lead. #PNA #RCS #Wellbeing #MentalHealthNurseMiss Sinala @SehlelweSinala
1 Followers 31 FollowingLuna @Ekaterina153150
1 Followers 789 FollowingLeisa RM @LeisaF09
305 Followers 854 Following Interim Lead PMA @EKMaternity supporting our staff to support local families. Patient Experience Lead, TRiM manager & MSc student. Loves a giraffe 🦒 Own viewsKirsty Datson @KirstyDatson
193 Followers 339 Following Lead Nurse for West Mids Adult Critical Care Network // Passionate about deteriorating patients & proud co-lead for a Call 4 Concern serviceVanessa Gilmartin ( G.. @VanessaRNMH
11K Followers 9K Following Mum •Mental Health Nurse •Deputy Director of Nursing & Quality @SHSCFT • #MHTV •Ex @WeMHNurses • #MHNJournal • Books 📚 Films 🎥 Social JusticeDora 🔞 @Dora6101
2 Followers 635 Following Еrotiс tеmptress соnstаntlу sееking eхhilаrating seхual еxреriеncеsVanessa Knight @vanessaknight66
6 Followers 29 FollowingJoanne Walker @joannewalker390
1 Followers 47 FollowingSixStep Solutions @SStepsolutions
51 Followers 717 Following We support companies in utilizing the potential of digital transformation.Mrs A Y- Vales @lexY_Vales
2 Followers 8 FollowingToni @ToniFox96192481
18 Followers 68 Following Registered Nurse, ex Critical Care Nurse, Professional Nurse Advocate, Learning Environment Lead, Mental Health First AiderEmma Draper @mrsdrapes10
252 Followers 718 Following Critical care clinical educator , mentor, devoted mum and wife ❤️Georgina Hawkes @georgina_hawkes
104 Followers 391 Following Mum of adults| ITU Senior Sister| Professional Nurse Advocate|Stumbling through life|Julie PH @Julesph1
53 Followers 147 FollowingSimone Hart @simonehart1980
69 Followers 136 Following Professional Development Sister /Critical Care Sister at West Suffolk Hospital Foundation Trust.Jen Hunt @JenHunt18487354
93 Followers 63 Following Lead Professional Nurse Advocate DBTH FT. All views are my own.Clare Morris @clare_morris86
379 Followers 571 Following Deputy Matron, Neonatal Unit. Adult RN. BSc (Hons). MSc. All views my own.LacyMatsuura @LMatsuura10456
121 Followers 2K Followingsamantha dunlop @Sammy_dunlop85
216 Followers 814 Following nurse by day, clumsy blonde by night occasionally both,🤷🏼♀️ lover of rugby, dogs n hot beachesClare Dobson @ClareDobso13262
6 Followers 17 FollowingKatie Brothwell @KatieDiana_93
527 Followers 477 Following Shared Governance Clinical Educator within the Institute of Care Excellence, NUH. Paeds Nurse. Qualified PNA. All views are my own.Jo Roche @Jo_Roche1
1K Followers 3K Following Ward manager passionate about dementia/frailty/care of older people. RCN Older Persons Forum committee member / British Geriatric Society Welsh board NAHP repCritical Care TGH @Tghcritcare
152 Followers 260 Following Tameside & Glossop Critical care unit @Tghcritcare has 9 beds. CQC rated Good Also follow our CCOT @CritoutreachtghCritical Care Educati.. @RBHCCUEducation
44 Followers 149 Following Royal Bolton Hospital Critical Care Education Team 💉 account ran by Gabrielle Cafferty#hellomynameisKaty�.. @PicuNursePowell
309 Followers 451 Following Lead for Professional Nurse Advocates @OUHospitals. Special interest in nurse wellbeing, education and development. Views my own, RT's are not endorsements.InêsSantos @inesantos_
23 Followers 377 FollowingChris Billington @billington_c
221 Followers 665 Followingkim willoughby @kimwilloughby20
110 Followers 168 Following Critical Care Sister. Qualified Professional Nurse Advocate,passionate about nursing wellbeing! Mum to 2 little ladies. My opinions are very much my own 😊Jane Dorothy @JD_PETleadRDUH
729 Followers 1K Following Practice Education Team Lead at the Royal Devon University Healthcare NHS Foundation Trust. Qualified Professional Nurse Advocate.Mannasseh Gachie @mangash69
0 Followers 62 FollowingProfessional Nurse Ad.. @PNAEngland
39 Followers 63 FollowingCriticalCareRehabGrou.. @RehabCritical
2K Followers 2K Following Passionate about Critical Care Rehabilitation ,Critical Care Follow Up and improving critical care rehab services. All photos posted with consent.Lesley Parkinson 💙 @Re__Thinking
5K Followers 5K Following Lesley is author of 'Restorative Practice at Work' and Executive Director at Restorative Thinking.Cindy Storer RN @CindyStorer73
2K Followers 3K Following Deputy Chief Nurse @RotherhamNHS_FT CNO Safe Staffing Fellow. Assistant DIPC. John’s Campaign Ambassador. Member, QElvira del Valle @_Elvi87_
6 Followers 98 Followingsabina jones @ribeana81
56 Followers 680 Following𝗗𝗮𝘃𝗲 𝘀.. @daveschaeffers
1K Followers 5K Following 𝙂𝙚𝙣𝙚𝙧𝙖𝙡 𝙎𝙪𝙧𝙜𝙚𝙧𝙮⚕️🏥🩻𝙉𝙖𝙨𝙖𝙡 𝙀𝙣𝙙𝙤𝙨𝙘𝙤𝙥𝙞𝙘 𝙎𝙪𝙧𝙜𝙚𝙧𝙮🚑, 🪖𝙢𝙞𝙡𝙞𝙩𝙖𝙧𝙮 𝙨𝙘𝙞𝙚𝙣𝙩𝙞𝙨𝙩 🪖𝘿𝙉𝘽🏥 #LongCovidAwareElaine Francis @eformation
1K Followers 2K Following Lead Enhanced Care for Older People (EnCOP) Educator @NorthumbriaNHS, MHN, PNA, FHEA, #transformational learning enthusiast #frailty #hellomynameis Views my ownClare Harrison @harric80
72 Followers 264 Following Critical Care Outreach Nurse and Professional Nurse Advocate @ UHB. My amazing family and friends are my priority ❤️👨👩👧👦🩺🌈🥂All views are my own.Joe @RMNrehab
49 Followers 84 Following RMN · DASM Forensic & Rehab - Derbyshire Healthcare NHS FT · Background: Acute Inpatient, Crisis Team, Court of Protection, Safeguarding, Continuing Healthcare.Professional Nurse Ad.. @advocacy_forum
5K Followers 2K Following Hi, I’m Martin. This is a forum 4 Professional Advocates 2 Network,Share,learn+support.4 all improving the lives of our workforce through RCS+Qii+CCNicki Credland 💙 @credland_nicki
10K Followers 4K Following Reader in Critical Care at University of Hull. NTF. PFHEA. Chair @UKCCNA Fellow @BACCNUK Associate editor @NICCjournal. WidowCC3N @CC_3N
3K Followers 226 Following Representing nurse leads for the critical care clinical networks across England, Northern Ireland & Wales Tweets on safety, quality and service improvementRuth May 💙 @CNOEngland
80K Followers 6K Following Chief Nursing Officer ENGLAND, RN. Dedicated to improving patient outcomes & a diverse strengthened nursing & midwifery workforce fit for the future #teamCNOBACCN 💙 @BACCNUK
11K Followers 10K Following The British Association of Critical Care Nurses - BACCN - is one of the leading Organisations in critical care nursing.NEY Professional Nurs.. @ney_nurse
774 Followers 399 Following Forum for the North East and Yorkshire PNA's to share and support each other. [email protected]teamCNO 💙 @teamCNO_
42K Followers 5K Following All nursing, midwifery and care staff have a key contribution to make to the delivery of the Long Term Plan. We are all #teamCNO. Account Monitored Mon-Fri 9-5.Karen Wilson @cmccnkaren
425 Followers 250 Following Lead nurse,PNA, peer supporter, passionate about patient exp & staff wellbeing, loves 🐕 ⛱️🎶 👠 💐 music geek 🤓views all my ownHelen Gadsby @HGadsbyICU
936 Followers 712 Following ICU Nurse & PNA. Developing PNA Role in Critical Care Committed to people care, improving patient care. Nurse-Patient Synergy. Humanisation of ICU. SurvivorshipDr Emma Wadey Ph.D FQ.. @NursingEmma
7K Followers 2K Following Deputy Director Mental Health Nursing @NHSEngland Fellow @TheQNI Professor @uniofsurrey Trustee @GrassrootsSpEmma Perry RN (MH) PN.. @EmmaPerry2007
617 Followers 651 Following Proud to be a Mental Health Nurse, Professional Nurse Advocate, Wife and Mum. Views are my own.Cheshire and Mersey C.. @CMCCN_ODN
2K Followers 1K Following collaboratively working with our units to improve quality of critical care services ,chair of @cc3n @ukccna board member PNA curated by lead nurse own viewsSiobhan Warne @Siobhan_LeadPNA
2K Followers 2K Following Project lead, Clinical Supervision, Lead Professional Nurse Advocate, Critical Care Nurse, tea drinker. #kindnessmattersDr Julie Highfield @DrJulie_H
3K Followers 802 Following Consultant Clinical Psychologist- NHS. @ICS_Updates Wellbeing Director. @uk_pinc Co-chair https://t.co/SUkDKErGv6 (views own)Louisa Murphy (she/he.. @LouisaJMurphy
834 Followers 1K Following Lead Professional Nurse Advocate UHB❤️NHS - Super proud mum of twin girls - Love my friends and my dogs 🐶🦊- All opinions are my own.Anna Vogiatzis @annavogiatzis
139 Followers 566 Followingkathryn Currah. RSCN .. @kathryncurrah
752 Followers 971 Following Associate Director of Nursing and Governance TEWV. All views are my own.Professional Nurse Ad.. @PNAPMAWestmids
341 Followers 122 Following For all things PMA/PNA Midlands #teamcno #professionalnurseadvocate #professionalmidwiferyadvocate #pna #pma #aEquipemma baker @emmabak91499356
55 Followers 119 Following Clinical education facilitator / clinical sister ITU/ PNANurse GemBella Bookne.. @ClayGemma
817 Followers 423 Following Masters in Research👩🏻🎓 Loves Books 📚 🧛♀️ views are my ownSarah Smillie (nee Le.. @S_Smillie_NHS
951 Followers 2K Following CYP Policy Manager for Children and Young People (CYP) Transformation Programme. @NHSEngland Views are my own. #teamCNO #CYP #CYPTransformationUHL ICU Garden Gang @ICU_GardenGang
227 Followers 179 Following A group of ICU professionals, #rehablegends dedicated to #ICU patient rehab in the great outdoors. Sunseekers, fresh air fans, 🪴Hello My Name is Kare.. @karenabonner2
4K Followers 963 Following Chief Nurse @BucksHealthcare @KingsFund Council | Trustee @HelpForce| #BurdettHero @ProstateUK campaigner| Passionate & Proud Nurse | My views are my ownGHNHSFT Professional .. @GlosPNAs
401 Followers 315 Following We are Professional Nurse Advocates at Gloucestershire Hospitals NHS Foundation Trust@PNA_GPN @GpnPna
47 Followers 14 Following A special place for all general practice Professional Nurse Advocates to connect.Steve Andrews @SteveAndrews3
2K Followers 1K Following Committed to improving healthcare through developing leadership, teamwork, culture & coaching. I support Bevan's principles but views expressed are mine.Critical Care Profess.. @PNA_critcareNUH
411 Followers 199 Following Professional Nurse Advocates (PNA’s) within Adult Critical Care at Nottingham University Hospitals TeamProfessor Neil Greenb.. @ProfNGreenberg
5K Followers 66 Following Academic, occupational & forensic psychiatrist. Managing Director of @marchonstress. Professor with King's College London. Surgeon Captain Royal Navy Retired.Sonya Wallbank @SonyaWallbank
3K Followers 1K Following Creating thriving workplaces where teams can thrive & sharing my own views. Kings Fund Consultant. Restorative supervision founder.Sian Durkin 💙 @SianieD83
299 Followers 683 Following Matron for HDU, Sleep Services and ICU/Theatres Education. PNA. Wife and mum of two. All views are my own.UK Critical Care Nurs.. @UKCCNA
1K Followers 133 Following Ensuring a strong collective nursing voice, the UKCCNA is the alliance of all the leading critical care nursing organisations in the U.K. Chair: @credland_nickiJoanna Mann 💙💛 @JoJo11857
339 Followers 816 Following PD Sister & Professional Nurse Advocate in Critical Care. Love ITU Follow Up & Rehabilitation. ICU Liberty singer 🎶 All views my own. BACCN, ICS Member.PNA21 @PNAdvocates
881 Followers 63 Following Creating a community of practice for Professional Nurse AdvocatesKerri Davies @Kerrineedshols
202 Followers 396 Following Loves cake and Gin, Lives for holidays and days out, Proud wife & mum of 2, Nurse, I'm permanently tired.Today is my birthday - my oh always get me an amazing birthday cake - this year it’s lion themed - my fave animals - and it’s rainbow cake too - been spoilt rotten again
Thank you GM Resilience Hub @PennineCareNHS hosting our excellent PNA Away Day. Great to get PNAs together, share experience, learn, gain confidence, feel encouraged & empowered. Huge thank you PNAs for all your amazing work, supporting our teams @suelang85545212 @MFT_CSS
@Re__Thinking @5sue2 @advocacy_forum Just a thought it Might be worth linking in with the established national PNA communities of practice - we do all support PNAs in RCS and all areas of the PNA role in our own areas of nursing specialities -we did also send members on the FONs programme too
@Re__Thinking @5sue2 @advocacy_forum Happy to join as a link for the critical care PNA community would like to ensure all PNAs get access to resources and opportunities to develop
NEW | Professor Jane Ball will lead the new RCN Institute of Nursing Excellence. Through the Institute, we’ll support members to be strong advocates for patients and colleagues, and brave leaders in innovation and research. Find out more ⬇️ rcn.org.uk/magazines/News…
Great to contribute to this piece. A clear demonstration of the negative impact of the angels and hero's narrative @BACCNUK @ICS_updates @UKCCNA @FacHealthHull @UniOfHull bbc.com/worklife/artic…
#MyXAnniversary - 10 yrs ago I was v quiet on Twitter until #CovidICU 2021 when the need to promote/raise awareness of the #PNA role became so apparent. Twitter worked wonders for the PNA movement. We must continue this to enable implementation for the whole PNA community.
Currently sat at Bordeaux airport waiting for my daughter who I have not seen since Christmas. I am soooooooooooooooooooooooexcited!
The only way you’ll make time for the things that really matter is by stopping things that don’t matter. ⏰
Our #PNAs in the ITU showcasing their brilliant initiative “The PNA Hub” - operating once every fortnight. PNAs supported with protected time to facilitate this. Benefits for the unit- a workforce that feels listened to 👏 @MillsBranita @louise_crosby 4/8 #Retention @NursingEmma
To all the amazing women I love, fortunate to have as friends and most of all who I work with in both my network and national role - you all know who you are and thank you 🙏 let’s continue to lift each other up and have each others backs always #InternationalWomansDay
Strive to be an authentic leader It’s about being real, honest & being true to your values. Not about authority or pleasing your senior leaders You are just you, are consistent and not playing a role You make personal connections with others, lead from the heart & are honest
If you want to change the culture, stop valuing one off engagement sessions, hierarchical permission seeking & those annual tick box processes Be more authentic, consistently engage make kindness & check-ins regular. Make people feel visible & heard at all times
There’s pressures, stress, burnout, anxiety, depression & panic. There’s tears, breaking points, exhaustion, tensions & worries All in healthcare. So please, do what you can to be kind to one another. Even if it’s a small thing, someone could really do with it
@ICS_updates @credland_nicki @NOrF_CCO_RRS @CC_3N Including paediatric critical care outreach @PICSociety @CamillaKingdon @RCPCHtweets
And as human beings we should be proud of this should we??? Basically saying yes we need you to come to work in our country but we do not value you enough to allow you to bring you loved ones with you 🤯🤯🤯🤯
Today in Parliament we have laid an order to ban overseas care workers from bringing dependants. This is just one part of our plan to deliver the biggest-ever cut in migration 👇
#MadeMyDay @WestM61 talking @NHSsoutheast #PNA Forum supporting the PNA movement. So much evidence & wisdom. PNA collective leadership shaping compassionate cultures through focus on @TheKingsFund ABC Core Needs.Still needs concrete commitments.TY @samantha_lungu @PicuNursePowell
The level of toxicity on #MedTwitter recently is astounding. I use it for sharing and connecting but seriously the level bullying and tearing down of another clin employment group is shocking. Hounding like a pack of dogs. Where is the leadership! @civilitysaves #disappointing
When I joined twitter I liked the opportunities to share ideas & learn from those far and wide. In recent months & weeks I’ve observed more & more dysfunction and nastiness between health professionals.
"Being kind is the most commercially effective tool you can use" Caring about staff means staff care about the business and each other. They stay. Consistency is cost effective and improve efficiency.
The day is finally here! The Happy Index is officially available to purchase from all good book shops. It was very strange seeing my book on a shelf in Waterstones yesterday! If you want to order a copy online go to amazon.co.uk/Happy-Index-Le…