James Timpson @JamesTCobbler
Chief Exec #Timpson Group. Cobbler, prison recruiter, Chancellor Keele University, Chair Prison Reform Trust. Order THE HAPPY INDEX: https://t.co/r3nD8ybOLA timpson.com Manchester Joined October 2013-
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A fantastic day at @KeeleUniversity hosting our pioneers, those students from the 1950’s when Keele started. Many were in their 90’s, and some met friends they had lost contact with for 70 years. An uplifting and emotional day!
I had a great time speaking with @mrjamesob about all things upside-down management on the #FullDisclosure podcast for @LBC. You can listen to it here: rb.gy/nmz97w. If you want to learn how to apply these learnings, grab a copy of my book The Happy Index.
Just met a young man who took us up on the offer of free dry cleaning for his interview clothes…and got the job!
I’m delighted to tell you that Nick Stace OBE is appointed as my successor as the next Chair of the Prison Reform Trust. It’s been a privilege to lead this wonderful charity for the last nearly 9 years! prisonreformtrust.org.uk/nick-stace-obe…
Smiles all round from Sunderland Max Spielmann shop. Ali and Elisha with their Happy Index books 📚 for sale…all proceeds go to the Prison Reform Trust.
Here’s a Ted Talk I did at the Bridgewater Hall in Manchester, talking about how we run the business. youtu.be/ioZqYLqfziU?fe…
Thanks to my pal Mike Finnigan for the big order of Happy Index books. All signed and on the way to you today!
Another week and another new shop….this beauty is in Wrexham. I think Greggs are opening more shops than us, but we must be in the running to get in the top 5 for new shops for UK retailers!
BBC Radio 5 Live - Headliners - 6 things we learnt from the CEO of Timpson bbc.co.uk/programmes/art…
Photo taken mid delivery….our latest member of the family is born today in North Walsham Sainsbury’s, near Norwich. Well done to Darren and the area team.
Here is “the rest is money” podcast I did last week. I’m getting to the end of the PR schedule for the Happy Index book that’s now out…a Ted Talk tomorrow then a rest! open.spotify.com/episode/7abD7f…
And yet another new shop….this is Glastonbury. I’ve never been to “Glasto”, so any suggestions on what we should sell on top of our usual range please let me know?! Umbrellas, wellies…..
Martin was the reason we took the shop and was lined up to cut the ribbon. We met up for fish and chips in Whitby and we looked at the site. I wasn’t sure it would be a runner..he convinced me it would work and he was right!
Martin was the reason we took the shop and was lined up to cut the ribbon. We met up for fish and chips in Whitby and we looked at the site. I wasn’t sure it would be a runner..he convinced me it would work and he was right!
This is our new shop in Whitby that opened today. A friend was going to “cut the ribbon” but has moved away. If you know anyone who would love to officially open this shop let me know? Laura and her area team will be on hand to help on the big day!
Thanks Jimmy for a fun day visiting shops and talking cobblers! Here is a link to a podcast we did following the launch of my book The Happy Index, on a raining day in London.
Thanks Jimmy for a fun day visiting shops and talking cobblers! Here is a link to a podcast we did following the launch of my book The Happy Index, on a raining day in London.
Respect the menopause firms told…I couldn’t agree more! One of the most important roles in the company is Laura’s, who is our Menopause Champion. thetimes.co.uk/article/0b3796…
Wow! The Happy Index is an instant best seller and has made it to number 4 in the Sunday Times charts this week. All proceeds go to the Prison Reform Trust so thank you to everyone for your support. waterstones.com/book/the-happy…
Here is our new pod in Uxbridge Sainsbury’s…well done to Andy and the team for getting this beauty ready to open a day early!
Dr Krish Kandiah OBE @krishk
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20 years ago tonight my first programme was broadcast in tv. So I’m marking the occasion with the wonderful man who I owe it all to. I’ve been very lucky indeed.
@JamesTCobbler What an AMAZING day ! I am totally honoured to be the Chair of the EA Board 4 HMP Nottingham and to be collaborating with such a brilliant team - feeling totally inspired - thank you @TimpFoundation @InvestInNottm @MyNottingham
Have gone to my local Timpson shop 3 times lately, (Swiney way Toton, Nottm), for services like new watch batteries fitted, keys cut, workboot laces etc. Served by 3 different people, all were so friendly and really helpful. Would thoroughly recommend. #timpson @JamesTCobbler
@JamesTCobbler Fantastic service from Burt in your Ormskirk shop today. Saved my day by replacing my key fob battery (after I'd battled unsuccessfully to open it). Burt's a superstar!
.@JamesTCobbler your colleague at the Walton on Thames store just spread bit of Christmas / New Year cheer.
@JamesTCobbler I went into MaxSpeilman at Asda West Bridgford before Christmas. Hadn’t a clue how to print off pictures, yet despite looking like they had lots to do the male and female assistants were lovely. Made me feel special. Thank you to them from me
@JamesTCobbler @JasonCPsychol Your customer service at the Richmond store is second to none.
Just had fantastic service in Timpsons, helpful and friendly Cranbourne St, Brighton @JamesTCobbler please pass on my recommendation 😊
Hey @JamesTCobbler please can you pass on my thanks to your fabulous colleague who repaired my boot on Saturday at your @MillGateBury store. Did an amazing job with a smile! So pleased 🙌🏻 Thank you! X
@JamesTCobbler check out your old man in Accrington xx
Sir John Timpson, ‘I hope you are going to be the first town to show the rest of the UK what reimagining a town centre is all about’. @prkendrick @StudioRetailLTD ‘Hopefully we will now get some real passion and leadership from the council to take the town centre forward’ 👏👏
@JamesTCobbler Your staff are pretty fab too. Berkhamsted branch saved us (friendly, helpful, charming) with a rapid copying of many house keys a couple of weeks ago - the last and forgotten task in clearing my 93yo mum's house ready for renting out. Thank you!
@JamesTCobbler just to let you know the man working in the Caterham store today was an absolute delight - positive, engaging and really helpful. When you ask how someone is and their response is ‘incredible thanks’ it puts a smile on your face
Shinny new MINI MAX landed at the New ASDA Worksop, in time for Christmas Dave the manager is well happy 😃 @RachaelM25 @SueBurden4 @JamesTCobbler
Big shout out to the v helpful man at the #Timpsons at Burnage Tesco today who went the extra mile in fixing my husband’s watch! Can’t remember his name but his customer service was excellent. Thank you! @JamesTCobbler
@JamesTCobbler Always excellent service in your Grantham store, especially good today. I could tell it was delivered with a smile despite the mask...😊
Thank you @JamesTCobbler for the fantastic #CustomerService at your #sainsburys #Heaton store. Just blown away by the kindness of your staff. Such a forward thinking company where the customer is at the ❤️ of what you do 👏🏻👏🏻👏🏻
@JamesTCobbler Here is some more good news for you🥳Brilliant chap at Timpson in Sainsbury’s Barnstaple has just managed to fix my most favourite pair of boots- thought it was a lost cause. Can’t begin to tell you how happy this has made me! ⭐️🎄👏🏻👍🏻😊
Great service in the Lincoln High Street Timpsons store today, when my watch strap broke 🤦♂️ Picked up 3 books that I’ve been meaning to read for a while Another clear statement of the organisation values and intent Thank you @JamesTCobbler
@JamesTCobbler Thank you for being open in lockdown! I have 2 watches - one needed a new strap and the other a new battery. I assumed I’d have to wait a few weeks. However I got an excellent service from my local branch and I now have 2 working watches!