ContactsDirect.com @ContactsDirect
Shop & Save on Our Best Selling Contact Lenses. contactsdirect.com Mason, OH Joined March 2015-
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@zzio Thanks for contacting Contacts Direct. We apologize you had a hard time connecting with us and for the confusion about our hours. We have agents available to assist via chat Mon-Fri 8:30 AM - 4:30 PM.
@imnotevengayy Oh no!! We are so sorry to hear this! Please send us a chat at, luxotticacustomercare.com/contactsdirect…, so we can assist you. Sincerely, Tye
@DoctorWife_Life Hello Nikki! Thank you for reaching out to ContactsDirect. I am so sorry to hear you have not heard back regarding your inquiry with your issue. Could you please DM me with your name and order number so I can look into this for you? -Tia ContactsDirect
@thatchelseagirl Hi Chelsea. Thanks for reaching out to ContactsDirect! We are regulated by HIPAA which prevents us from linking unregistered orders to a registered account. I apologize about that. However, if you would like to DM your order# I can provide tracking for you. -Tia
@therealtonyleo @ACUVUE @Walgreens We understand your pain! We are hoping to get restocked as soon as possible.
@ivyadrena I apologize that you are receiving promotional emails from us. If you would like assistance unsubscribing from those emails we would just need the email address for your account. Please DM us that email for your privacy! -Tia ContactsDirect Customer Care
@lorafsu I sincerely apologize for the confusion regarding the stock of your prescription! If you would like to send us a DM I would be happy to take a look into this for you personally. - Tia ContactsDirect Customer Care
@mollycuz I sincerely apologize that you were having trouble purchasing your contacts yesterday! If you give us a call or use our chat feature we would be happy to assist with an order and honor the sale for you. -Tia
@jbbassn Hi Jeff, I sincerely apologize that you had not received your contacts in a timely manner with us! I would be more than happy to look into this to see what we can do to reconcile this experience for you. Could you send us a PM with your order #? -Tia CD Customer Support
@FknMabel Thank you for the positive feedback in regards to the shipping! We are thrilled that your received your contacts in a timely manner. If you can PM us we would be happy to try and assist you with the price of your contacts as well. -Tia ContactsDirect Customer Support
@empireyankee3 Hello! Our sincerest apologies that your insurance for your son was not being applied properly. If you could, please give one of our agents a call at 844-553-6737 Opt 1 at your earliest convenience so we can get this resolved for you as soon as possible. -Tia
@jcassidyrocks Hello John, thank you for reaching out to ContactsDirect! We apologize for the delayed response. We did in fact have our servers down a few days ago for maintenance. If you could give us a call at 844-553-6737 Opt 1 to get this resolved for you.
@vickimc61 Our verification team then tried to verify with a copy of your prescription but it appears that we did not receive one from you. If you could please reach out to one of our agents at 844-553-6737 Opt 1. We would like to get this resolved for you
@vickimc61 Hello Vicki, thank you for reaching out to ContactsDirect! I sincerely apologize for the delayed response. After taking a look into your order it appears that the order was declined in verification due to the phone number for the eye care provider being invalid.
@DianneG Hello, our sincerest apologies that you received the incorrect brand of contacts! If you give us a call we would be more than happy to set up a replacement order for you. 844-553-6737 Opt 1.
@nobutsrslywhat Thank you for your feedback! I hope you are really enjoying your new contacts. Please let us know if there is anything else we can do to assist you. -Tia
@cmangha1 Thanks for your inquiry! We have 2 different shipping methods. Eco ship is 7-10 business days, Priority ship is 5-7, & Express is 1-2. Our carriers are USPS & UPS depending on the ship method. -Tia
Save 10% off all orders (Save up to $79!) using promo code FEB10 + Free Shipping! bit.ly/2hxYqrF
@jr650212 Hello J.R, We would be happy to discuss price matching with you. If you can send a DM or give us a call at 844-553-6737 we would be happy to assist you. -Brian
Did you know that the first-ever contacts were made of glass, and could only be worn for a short period of time?
There are lots of reasons your contacts could have dried up; in some cases you can rehydrate them and be good to go, while in other circumstances you should never put dry contacts back in your eye. Learn more about what to do if your contacts dried out: bit.ly/2Dhwoqt
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