Influitive Support @AskInfluitive
We're Influitive's Support Magicians. No tricks, just answers. Providing support for all things AdvocateHub related. support.influitive.com Toronto Joined October 2012-
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Investigating: Members and administrators may experience difficulty accessing AdvocateHub at this time. Customers with the Discussions feature enabled may have trouble accessing their AdvocateHub member view. Our engineers are in the… stspg.io/yqfpbdhjyhyy?u…
Completed: The scheduled maintenance has been completed. stspg.io/rwg8l1vpbk66?u…
In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/rwg8l1vpbk66?u…
Scheduled (Dec 18, 2021, 22:00 EST): Maintenance will begin as scheduled in 60 minutes. stspg.io/rwg8l1vpbk66?u…
We published a postmortem on our April 4th incident: stspg.io/b0gd20jj46gd
Monitoring: We have identified and fixed what we believe to be the core issue causing instability today. We will continue to monitor the situation to ensure everything is working as expected. stspg.io/nlrvlvdq2hkq?u…
Investigating: Hub members and Hub administrators may experience difficulty accessing AdvocateHub at this time. We are seeing intermittent error messages and/or long loading times in multiple areas of the system. Our engineers are in… stspg.io/nlrvlvdq2hkq?u…
Scheduled (Jan 10, 2021, 01:00 EST): The Influitive engineering team will be performing updates to various systems this weekend. The maintenance window will take place on: 10 January 2021 01:00 EST During this time, Reporting will… stspg.io/598mjgn4swy4?u…
Scheduled (Dec 13, 2020, 01:00 EST): We will be undergoing scheduled maintenance during this time. stspg.io/h9zvk9hqkncm?u…
Scheduled (Jun 21, 2020, 22:00 EDT): The Influitive engineering team will be performing maintenance this week to improve data security. There will be 2 phases to this work and both will be complete by the end of the week. Phase 1: Ju… stspg.io/gjqnmy8kv2tm?u…
Scheduled (Jun 19, 2020, 22:00 EDT): The Influitive engineering team will be performing maintenance this week to improve data security. There will be 2 phases to this work and both will be complete by the end of the week. Phase 1: Ju… stspg.io/5n38xtyjtbnz?u…
Completed: The scheduled maintenance has been completed. stspg.io/xfh9h76yn1hx?u…
In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/xfh9h76yn1hx?u…
Scheduled (Jan 30, 2020, 21:00 EST): We will undergo scheduled maintenance to upgrade our database and dcos cluster for performance improvements. Some possible interruptions include delayed messaging, delayed targeting of challenges, c… stspg.io/xfh9h76yn1hx?u…
Investigating: We are currently investigating the issue. We will update shortly. stspg.io/7k1vcwl3g9w1?u…
Completed: The scheduled maintenance has been completed. stspg.io/733b22f77?u=8d…
In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/733b22f77?u=pr…
Scheduled (Nov 27, 2019, 22:00 EST): We will undergo scheduled maintenance to upgrade our database for performance improvements. Some possible interruptions include sending and receiving of advocate-to-advocate messages and, automated one… stspg.io/733b22f77?u=yr…
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