Alexander Frewin @AlexOnUX
User experience practitioner, #mobile #UX design devotee and evangelist of all things #UCD, #agile and #leanstartup uk.linkedin.com/in/alexfrewin/ London Joined July 2012-
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@UberUKsupport Ordered breakfast from UberEats. Driver spilled coffee all over food, then threw away coffee. He then rang the doorbell and handed me a soggy bag. Your customer support refusing a refund. Is this the best you can do?
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@frogdesign I'm trying to contact you with some new business - the phone number you advertise is not working, and you've not replied to the contact form I filled out 3 weeks ago. Can someone reach out?
Alexander Frewin retweeted
Get our Customer Journey Mapping guide by signing up for our monthly insights bit.ly/2nB2tEY #journeymapping #CX #servicedesign #ux
Alexander Frewin retweeted
Our next monthly insights is out next week. Sign up to get your copy and a free download on Customer Journey Mapping bit.ly/2nB2tEY
Alexander Frewin retweeted
We need a Service Designer to work on a Customer Journey Mapping project. Senior UX/product design background. Email [email protected] #jobs
Alexander Frewin retweeted
We're looking for a UI designer to join our team to design a native app for internet shopping delivery van drivers. [email protected] #job
Alexander Frewin retweeted
3 key components your CX strategy can't live without #CX #strategy #Telco bit.ly/1T1cORs
Alexander Frewin retweeted
Set the foundations for a productive customer journey map #customerjourney #ux #cx bit.ly/25JsiAC
Alexander Frewin retweeted
Don't miss out! Subscribe to our monthly customer experience insights newtidea.com/subscribe/ #cx
Alexander Frewin retweeted
The Dos and Don'ts of Customer Segmentation #Telco #cx #UX bit.ly/1UBP8pM
Alexander Frewin retweeted
Newt is looking for freelance digital designers and data visualisers #jobs #freelance #Designer newtidea.com/careers/
Alexander Frewin retweeted
Power up your customer experience using journey mapping #cx #UX #mapping bit.ly/1La1Klm
Alexander Frewin retweeted
Possibilities and pitfalls of product expansion #telco #customerexperience #journeymapping bit.ly/1SslYJq
Alexander Frewin retweeted
How Telcos can meet the challenge of moving into new markets bit.ly/1mcgBj3 #telco #cx #innovation
Alexander Frewin retweeted
Five principles for a world-class luxury loyalty experience newtidea.com/insights/luxe-…
Alexander Frewin retweeted
Three steps to a successful luxury loyalty programme bit.ly/1Zn76Qq #Luxury #loyalty #cx #retail
Are Linear Channels The Future of TV? - Televised Revolution buff.ly/1YAYRfy
Good UX Is Good Business: How To Reap Its Benefits buff.ly/1P68cdQ via @forbes #ux #cx
Alexander Frewin retweeted
We're hiring! Looking for a Junior-mid User Experience Strategist to join our team of thinkers and doers. bit.ly/1O1WJun
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