Affinity Water 🦆 @AffinityWater
💧 We're the largest water-only supplier in the UK 💧 Here daily from 8am-6pm to help with water supply queries & Monday-Friday from 9am-5pm for account queries affinitywater.co.uk/keeplifeflowing UK Joined August 2012-
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WaterSure is designed for metered customers who have higher essential water use. It can help limit your charges if you meet the criteria. 👉 bit.ly/WaterSure
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Falling behind on payments can happen to anyone. If you're in arrears on your water bill, we can work with you to find a manageable solution. 👉 affinitywater.co.uk/billing/debtsu…
@NeilReynolds01 Good morning, I am very sorry to hear this, please can you private message us with more detail and we can raise this case for you. Thank you for your message. - Holly
@Andrewislington Good morning, please can you private message us with more info and we can direct you to the right place, thank you. - Holly
We are currently experiencing exceptionally high demand across the network due to the recent hot weather, and some customers in the #Weybridge and #Buntingford areas may be experiencing low pressure or a temporary loss of supply.
If someone in your home needs extra support, our Priority Services Register can provide tailored help such as alternative formats, password protection and priority in emergencies. 👉 bit.ly/Priority-Servi…
@palmerpaul81 Hello, I'm sorry to hear this is no longer showing on our website, if you send us a DM we can look into this for you - Tamara
@ZowieCollier Hello, please send us a DM with your details so we can look into this for you - Tamara
@Andrewislington Hello Andrew, apologies for missing your comment. Unfortunately we won't be compensating customers for the loss of supply within the past couple of days or for buying bottled water. To find out more on our Guaranteed Standards Scheme, click this link - bit.ly/4dDeEcB.
Thanks to customers using less water, supplies have stabilised and remain in a good position. Please continue to use water carefully to help protect supplies for everyone. Our teams are working around the clock to keep things stable. Latest updates: affinitywater.co.uk/alerts
We’re really sorry for the disruption to water supplies over the last few days in #Weybridge and #Buntingford, and thank you for your patience. Supplies have remained stable overnight and customers are on supply. We’re continuing to monitor closely.
@SamCosham @Andrewislington We have teams working around the clock to maintain supply by pumping water directly into the system using water tankers and running pumps at full capacity. Please keep an eye out for any alerts on our website for your postcode so you can kept up to date. Thanks Becky :) 3/3
@SamCosham @Andrewislington This typically effects households and commercial properties during peak hours when more people are at home using water. We recommend only using water for essential needs as well as filling jugs or bottles of water and storing in the fridge in case people do lose their supply. 2/3
@SamCosham @Andrewislington Hello Sam, towns experiencing low pressure or loss of supply is due to high demand, this means we do have water but due to the hot weather people are using more water at a rate faster then we can supply. 1/3
The bottled water station for customers in #Buntingford, at The Bury, London Road, SG9 9HZ, will open at 1pm today. To allow our team to distribute it safely and to ensure there is enough for everyone, please do not arrive before this time. For more info: affinitywater.co.uk/alerts?id=17753
We ask customers that have water to please use it for essential purposes only (drinking, washing and cooking) and we thank everyone for their patience and understanding during this time. For updates, please visit: affinitywater.co.uk/alerts?id=17753 (2/2)
Water supply should be back on for our customers in #Buntingford, though ongoing high demand due to the hot weather could cause further impact today and into the weekend. The bottled water station at The Bury, London Road, Buntingford, SG9 9HZ will open from 1pm today. (1/2)
@garethje60 We have not received a direct message unfortunately, please try again.
We advise customers to please park your car and collect from our team. We thank our customers for their patience and understanding during this time. For updates, please visit: affinitywater.co.uk/alerts?id=17753
Our teams are working to get water supplies back to normal as quickly as possible for our customers in #Buntingford. We've set up a bottled water collection open from 5pm to 8pm at The Bury, London Road, Buntingford, SG9 9HZ, in the football club car park, off the A10.
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