@gmail why is it so hard to get help through your platform? Both my email addresses are down. My workspace accounts are active but no mail in sight!
@wrightsophie Hi again. Are you able to provide the info listed above? Let us know, we're here to help!
@gmail @wrightsophie The screen where I enter the last password I remember will ask me to enter speech and character recognition endlessly. Is there any way I can restore my account?
@yaridama1 Hi there. Just to confirm, are you able to sign into your account on another device/browser? Let us know.
@Google I tried using the firefox browser on my pc, but I was not authenticated even though I entered the correct answer to the "secret question".
@yaridama1 Hmm. Have you already tried recovering your Google account by completing the steps here: goo.gle/370YQ0J? These tips may help: goo.gle/3a7sT8U. Keep us posted.
@Google I've already tried those steps, but the security question doesn't let me proceed to the next step. Entering the correct answer does not proceed to the next step.
@yaridama1 Understood. Let's see what we can do to help. Look out for a DM with next steps.