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Vons @vons

Here for the community, the food and the moments we share around the table. Join us, and share your stories! #SincerelyFood #SincerelyVons vons.com Joined April 2009
  • Tweets
    15K
  • Followers
    13K
  • Following
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    2K
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Vons @vons

a week ago

@HancockGis95812 Thanks for bringing this to our attention. We’d like to take a closer look at your pickup order and what happened. Please send us a DM with your order details. Thank you!

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Vons @vons

a week ago

@zxg911 Hi, we’re concerned to hear about your experience at our Simi Valley deli location. That’s not the level of service we aim to provide. Please send us a private message with a few more details so we can look into this further and address it with the team.

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Vons @vons

2 months ago

@Halfmykingdom Hi there! Thanks for reaching out. We hear the frustration with the paper bags and we’d like to take a closer look into this for you. When you get a moment, please send us a DM with the store location so we can follow up with the team. We’re here to help!

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Vons @vons

3 months ago

@CashBash426 Thank you for reaching out. We appreciate your feedback and would like to look into this further. Please send us a direct message with the store location, and we’ll forward your concern to the appropriate team for review. Thank you for your input we look forward to your response.

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Vons @vons

3 years ago

Whether it’s hand-cut, fresh, fried, or frosted, food is with us through so many special moments. Which made us wonder: If food could speak, what would it have to say about it? #SincerelyFood #SincerelyVons

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Vons @vons

3 months ago

@strange_joyce The concern about the bags breaking at the Vons Burbank location is understood. This may occur due to variations in bag quality, handling, or supplier materials. The feedback is noted and will be forwarded to the appropriate team for review.

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Vons @vons

4 months ago

@LoveMichelleXox We’re sorry you’re having trouble with the Vons app and website. We’d like to look into this further—could you please send us a DM with your phone number, email, and more details about what happened? That way our support team can investigate and assist you directly.

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Vons @vons

4 months ago

@andreat7676 Hi, thank you for reaching us today. Could you please send us a DM with your order number?

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Vons @vons

4 months ago

@enoughsun2022 Hi! Please send us a direct message to further assist. Thank you.

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Vons @vons

4 months ago

@TrotterPossum Hi, thanks for letting us know. Please send us a direct message, and if possible, include a screenshot so we can take a closer look and help resolve this.

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Vons @vons

5 months ago

@TrotterPossum Hi, thanks for the update. Since you’re using Chrome on your home PC, try opening the Vons for U page directly from the main Vons website and checking the ‘Deals’ or ‘Coupons’ section. If the link still isn’t showing, send us a DM with a screenshot and we’ll take a closer look.

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Vons @vons

5 months ago

@Kind_a_Sorta Thank you for sharing your experience with us. We appreciate your input and will be forwarding these details to the appropriate team for review. For more concern and suggestions please send us direct message. Thank you.

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Vons @vons

5 months ago

@Kimberbell2015 Thanks for checking in. We’d like to look into this for you, could you please send us a direct message with a few more details about what you’re experiencing? Once we have that, we can share it with the right team.

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Vons @vons

5 months ago

@beahaven Hi there, we truly recognize how important freshness and clear labeling are when it comes to baked goods. To help you directly, please send us a private message so we can provide further assistance.

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Vons @vons

6 months ago

@JohndaMonkey We're sorry you’re still having issues. Could you share details like error messages or features you can’t access? Meanwhile, try updating the app, restarting your device, or using our website. We’ll escalate to our technical team once we have more info. Thanks for your patience!

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Vons @vons

6 months ago

@curtisjunk @RalphsGrocery Thank you for bringing this to our attention. We’ll share this with the store team so they can follow up with you directly. Please send us a DM with your phone number and email so we can forward them to the store for follow-up.

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Vons @vons

6 months ago

@JohndaMonkey Hi, we appreciate you letting us know. Have you tried using another mobile device to see if it works? You can also try accessing our website from a desktop or laptop. Please send us a DM if you need further assistance.

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Vons @vons

6 months ago

@andreat7676 Thank you for sharing your concern with us. If your order wasn’t able to be picked up, requests for refund cancellations should be made through our customer service team. To help you further, please send us a DM with your order information. Our team is here to assist you.

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Vons @vons

6 months ago

@chiefsims Thank you for following up. We understand your concerns and will share your feedback with our leadership team for review. Please feel free to send us a DM if you need further assistance

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