The ACSI @theACSI
The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services. theacsi.org Ann Arbor, MI Joined January 2012-
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Get more details on travel trends in the #ACSI’s 2023-2024 Travel Study: theacsi.org/news-and-resou…
Which category are you most anticipating from our 2023-2024 Travel Study coming next Tuesday, April 23?
Get a refresher on our most recent travel data! In the #ACSI's 2022-2023 Travel Study, #customersatisfaction for airlines, hotels, car rentals, and online travel agencies were up across the board. Get insights and predict what this year's study will hold: theacsi.org/news-and-resou…
Next Tuesday, April 23, we're releasing our 2023-2024 Travel Study, illustrating the #customersatisfaction trends encompassing airlines, online travel agencies, hotels, car rentals, and a new addition: rideshares! Get insights like never before on companies like @Uber and @lyft.
A decrease in #CustomerSatisfaction alarms experts, citing rising expectations & service cuts as key factors. Hear how the power of consistent, slightly above-average experiences can ensure reliability and great service on The Modern Customer #Podcast. blakemichellemorgan.com/podcast/why-cu…
Since its debut in 1994, the #ACSI has been the go-to for gauging #CustomerSatisfaction in the U.S. Covering 10 sectors & 40+ industries, it's reshaped how we view quality from the consumer's lens. Explore ACSI's journey: theacsi.org/company/histor…
Travel season is approaching, and according to our 2022-2023 Travel Study, the top three online travel agencies are @Expedia, with a #CustomerSatisfaction score of 79, closely followed by @bookingcom (78) and @trivago (77). Explore the full study. theacsi.org/industries/tra…
Better stock performance & #GDP growth is linked to high #CustomerSatisfaction the #ACSI has found. With 70% of the #USA GDP driven by consumer spending, quality beats price. Get details on the only national cross-industry measure of #CSAT in the US. theacsi.org/company/key-ac…
#ACSI data suggests a link between #CustomerSatisfaction & stock market wins. Leading in customer happiness? Expect better profits, lower risks, & higher returns. Explore the data. theacsi.org/the-acsi-diffe…
Get the #ACSI difference. Our index is the only national cross-industry measure of #customersatisfaction that represents the U.S. #economy. Get unique benchmarking abilities, cross-industry comparisons, and more. theacsi.org/the-acsi-diffe…
Since 2010, 80% of companies haven't been able to boost their #CustomerSatisfaction scores. It's time for CIOs to bring #CustomerScience into #CustomerExperience analysis for real change. Learn why a scientific approach matters via @CIOonline. cio.com/article/206664… #CX #CSAT
Subscribe to our newsletter to get the latest #ACSI #customersatisfaction data straight to your inbox: theacsi.org/news-and-resou…
Is #CustomerService at supermarkets fading in the era of curbside pickup & self-checkout? Not quite. #ACSI's 2023-2024 Retail and Consumer Shipping Study reveals a 4% increase in #CustomerSatisfaction. @ClarkHoward reveals which stores lead & how to save. clark.com/shopping-retai…
Why did @ChickfilA top #ACSI's #customersatisfaction charts last year? It's more than just the tasty food and 'my pleasure' service that seems to win customers' hearts. @Medium reveals the secret sauce of their success and what others could take note of. medium.com/modern-busines…
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#Hotel guest satisfaction has risen again this year, according to @theACSI’s Travel Study 2023-2024 – via @HotelMgmtMag hotelmanagement.net/data-trends/ho…
“Firms with loyal and satisfied customers do better even when the stock market is volatile.” Check out Dr. Claes Fornell's episode of Amazing Business Radio. Tune in! hyken.com/amazing-busine… #customerservice #customerexperience #CX @theACSI
Customer satisfaction data shows a significant decline. Forrest Morgeson, Director of Research at The American Customer Satisfaction Index (@theACSI) shared some reasons for the decline: ▶ Deficiencies in measuring and understanding customer service. ▶ Companies focusing on…
Customer satisfaction is on a downward spiral, according to data from the American Customer Satisfaction Index (ACSI). This week on The Modern Customer Podcast, Forrest Morgeson, ACSI’s Director of Research shares reasons behind this concerning trend. youtu.be/agLs35mg_lY
The unemployment rate is rather low by historical standards, customer satisfaction is trending upward (@theACSI), and the inflation is trending downward. This trifecta presents a unique scenario for the competitive marketplace. Check out my short clip on this trifecta, and the…
"Buying loyalty is keeping the price low. Earning loyalty is keeping your customers satisfied." Check out Dr. Claes Fornell's episode of Amazing Business Radio. Tune in! hyken.com/amazing-busine… #customerservice #customerexperience #CX @theACSI
"Buying loyalty is keeping the price low. Earning loyalty is keeping your customers satisfied." Check out Dr. Claes Fornell's episode of Amazing Business Radio. Tune in! hyken.com/amazing-busine… #customerservice #customerexperience #CX @theACSI
@SamsungUS secures the top spot in the 2023 American Customer Satisfaction Index Survey (@theACSI) with #1 rankings in TV product quality and service experience for home appliances. Read more below. #LeadingTheWay #ACSI2023 buff.ly/3RADoHY
“When tipping becomes a common expectation in service interactions, consumers will mentally factor it into the price and value perceptions.” Tune in to #AmazingBusinessRadio with Forrest Morgeson, Director of Research at the @theACSI. hyken.com/amazing-busine… #CSAT #CX
Tune in to Amazing Business Radio! We have Forrest Morgeson, Director of Research at the @theACSI. He talks about how increased tipping influences value perception and customer experience. hyken.com/amazing-busine… #customerservice #customerexperience #CX
A new episode of Amazing Business Radio is here! This week, we have Forrest Morgeson, Director of Research at the @theACSI. He talks about how tipping and “tipflation” impacts customer satisfaction. hyken.com/amazing-busine… #customersatisfaction #NPS
@theACSI (American Consumer Satisfaction Index) report for 2022-23 is out... Interesting change in the PC section -- @Samsung passes @Apple to get #1 spot bit.ly/3PLinZN (free log-in form) There is an improvement in the overall score, too... Been using a @Samsung…
#Samsung is honored to have earned #1 rankings in Product Quality for TVs & in-service experience for Home Appliances in the 2023 American Customer Satisfaction Index Survey! @theACSI Learn how we're investing in proactive, preventative & quality #Care: smsng.news/3PqW4qG
#Samsung is honored to have earned #1 rankings in product quality for TVs & in service experience for Home Appliances in the 2023 American Customer Satisfaction Index Survey (@theACSI). Learn how we're investing in proactive, preventative & quality #care: smsng.news/3PqW4qG
"Buying loyalty is keeping the price low. Earning loyalty is keeping your customers satisfied." Check out Dr. Claes Fornell's episode of Amazing Business Radio. Tune in! hyken.com/amazing-busine… #customerservice #customerexperience #CX @theACSI
Want to know the secret to an exceptional #customerexperience? According to @theACSI data and research on businesses, 8 areas drive a remarkable customer journey, including marketing, product development, and customer support. Explore here: pulse.ly/i1wcr9gd18
Recent survey by @theACSI indicates customer satisfaction with full-service #restaurants is back up to pre-pandemic levels: bit.ly/44gQbCW #hospitality #ServiceIndustry
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