SuiteFeedback @suitefeedback

NPS Survey Tool and Customer Feedback Management built for @NetSuite suitefeedback.com San Francisco, CA Joined May 2019

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SuiteFeedback @suitefeedback

5 years ago

How One CEO Won Over Customers By Changing Perspective chiefexecutive.net/how-one-ceo-wo…

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"Customer satisfaction metrics such as Net Promoter Scores remain marketers’ most helpful measure of success — outranking even revenue and marketing and sales funnel metrics." #netpromoterscore #netsuite #topkpis

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Annette Franz, CCXP @annettefranz

5 years ago

How to Take Action on Your Customer Feedback | CX Journey™ buff.ly/3oI2F1B #feedback #data #surveys #cx

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SuiteFeedback @suitefeedback

5 years ago

“Listen to your customers”

Jon Erlichman @JonErlichman

5 years ago

Jeff Bezos in 2009 on how to make a business successful: 1: obsess over customers 2: invent 3: think long term

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SuiteFeedback @suitefeedback

5 years ago

“I’m proud to say that more than half of our 103 Trends newsletters have had an NPS of 70 or greater, while more than a quarter have had an NPS of 80+.” @theSamParr @TheHustle

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SuiteFeedback @suitefeedback

5 years ago

“There are lots of ways to measure success in the newsletter business, from sign-ups to renewals. But one thing we constantly pay attention to is your feedback. Net Promoter Score (NPS) is far from an exact science, but it gives us an idea of whether our work is connecting.”

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SuiteFeedback @suitefeedback

5 years ago

Any NPS score above 0 is "good". It means that your audience is more loyal than not. Anything above 20 is considered "favourable". Bain & Co, the source of the NPS system, suggests that above 50 is excellent, and above 80 is world class. #nps

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SuiteFeedback @suitefeedback

5 years ago

“Customer Surveys Are No Substitute for Actually Talking to Customers” #nps

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SuiteFeedback @suitefeedback

6 years ago

Act on feedback in the systems your teams already use to get work done.

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SuiteFeedback @suitefeedback

6 years ago

This is Feedback Management on Steroids g2.com/products/suite… via @G2dotcom

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SuiteFeedback @suitefeedback

6 years ago

Using SuiteFeedback With NetSuite Project Management - suitefeedback.com/using-suitefee…

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SuiteFeedback @suitefeedback

6 years ago

And more than 20 different enhancements across the entire app!

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SuiteFeedback @suitefeedback

6 years ago

Zapier Integration - We added new data points to our Zaps and improved the Slack templates.

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SuiteFeedback @suitefeedback

6 years ago

What's New in SuiteFeedback / 2020.1 April Release

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SuiteFeedback @suitefeedback

6 years ago

“80% of organizations believed they delivered a “superior experience” to their customers; however, only 8% of customers felt the same way.” @BainAndCo

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Rob Markey @rgmarkey

6 years ago

To answer questions from @BainAlerts clients, we put together a longer piece about how to maintain customer (and employee) relationships through this first stage of the crisis 3/3 #CX #COVID19 #leadership bain.com/insights/custo…

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Stu B., Bain & Co. @NPSLoyaltyForum

6 years ago

Please see the latest guide from Rob Markey of Bain re: how to maintain customer and employee relationships during these turbulent times. #NetPromoter #NetPromoterSystem #NPS #CustomerExperience #EmployeeExperience

Rob Markey @rgmarkey

6 years ago

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SuiteFeedback @suitefeedback

6 years ago

The NPS numbers are not the most important part of a CX measurement and improvement system. What matters are the actions that you take, based on customers’ improvement suggestions. Those actions drive financial results.