Siena @siena_ai
Empathic AI customer service that's almost human. Designed for commerce. siena.cx San Francisco Joined September 2022-
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our first official live webinar is happening next week! 🥳join the lovely Emily Shaw, Head of Operations at @banditrunning and @LisaPopovici, my co-founder, for a chat about leveraging AI for CX. Thursday, May 2nd, 2024 at 12PM EST | 9AM PT join us! siena.cx/webinar/when-w…
drum rolls pls🥁🥁🥁 @siena_ai's first official live webinar is happening next week! was about time, wasn't it? join the lovely Emily Shaw, Head of Operations at @banditrunning, and I for a conversation around: 1) when & why to implement AI 2) choosing the right AI tools 3) AI…
If your company has a CX team, you need to check out @siena_ai. Their team raised $4.7M to develop an empathic AI customer service agent. Siena handles 80% of customer service interactions with 98% faster response times and 90% faster resolution times
In 2023, the U.S. CX management industry was valued at $16.91 billion. Companies need to realize how much they can save by implementing AI agents within their CX teams. @siena_ai is usage based resulting in massive cost-savings.
This week I got to meet my friends @LisaPopovici & @andreinegrau IRL. What they’re building at @siena_ai is impressive. Their vision is to leverage AI to scale CX while improving response time/quality. Simple Modern has used Siena for a year. Every brand should look into it.
Forrester found that upselling and cross-selling is responsible for upto 30% of e-commerce revenue. CX teams do not prioritize upselling. @siena_ai takes a few minutes to set up and can solve support tickets + upsell customers in an autonomous and empathetic way.
goosebumps rewatching the videos and photos from our event yesterday! I chatted with the amazing Cate from @TerraKaffe all things AI and CX. key takeaways: 1) AI is here to stay. the early adopters will be benefiting the most. 2) find an AI partner that won't make you…
my love language is your peace of mind
Magic Mind (@magicmind) - a productivity drink with 12 active ingredients to give you a natural, healthy flow state that lasts all day. Magic Mind Tech Stack Highlights: 📸 @trymaverick - Personal AI Videos 🛍️ @RebuyEngine - Upselling & Cart 🕵️ @BlackCrowAI - Smart User ID 📧…
My tech stack for Shopify CRO in 2024: @figma - Prototyping @InstantHQ - Creating new theme templates @Intelligems - A/B Testing @msftClarity - Heatmaps @polar_analytics - Store analytics @siena_ai - AI chat support @VideoWiseHQ - UGC videos @KnoCommerce - Post purchase surveys
run club update! next week @RosenZone and I will divide and conquer. he's running with you in NYC while I'm hosting an LA special run & coffee hangout in Venice Beach, LA. no excuses! let's get our sweat on! 💦 rsvp to either below!
exciting update: @siena_ai is now SOC-2 certified! 🎉 this is an incredible achievement for us and a huge win for our customers. SOC-2 is all about keeping customer data secure and making sure we're on top of things like platform availability and processing integrity. our team…
We'd love to invite you to Skio's first IRL event of the year! We're hosting a dinner with our friends from @siena_ai and Subscribing to Wellness on Feb 13th. The food looks unreal. The vibes are immaculate. seats are going quick! RSVP: partiful.com/e/MalqlpFli4Dw…
Everyday Dose (@everydaydose) - mushroom coffee that combines functional mushrooms, collagen protein, and nootropics to promote focus, energy and immunity. Tech Stack Highlights: 🎁 @hiwonderment - Order Tracking ♥️ @siena_ai - AI-Powered CX 📧 @klaviyo - Email Marketing 🔁…
🦸♀️roger that
excited to share I have officially achieved my SOC-2 Certification! 🥳 read more about it here: siena.cx/blog/soc-2-cer…
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.@siena_ai x @banditrunning 🤝 (Another amazing @superangel collab)
drum rolls pls🥁🥁🥁 @siena_ai's first official live webinar is happening next week! was about time, wasn't it? join the lovely Emily Shaw, Head of Operations at @banditrunning, and I for a conversation around: 1) when & why to implement AI 2) choosing the right AI tools 3) AI…
@LisaPopovici @siena_ai @banditrunning yay bandit!
@bzises @siena_ai @banditrunning @superangel The duo we needed 💯
Emily is one of the most impressive operators I've met in ecommerce. everything is going to be recorded in case you can't make it. just RSVP 🫶
our first official live webinar is happening next week! 🥳join the lovely Emily Shaw, Head of Operations at @banditrunning and @LisaPopovici, my co-founder, for a chat about leveraging AI for CX. Thursday, May 2nd, 2024 at 12PM EST | 9AM PT join us! siena.cx/webinar/when-w…
drum rolls pls🥁🥁🥁 @siena_ai's first official live webinar is happening next week! was about time, wasn't it? join the lovely Emily Shaw, Head of Operations at @banditrunning, and I for a conversation around: 1) when & why to implement AI 2) choosing the right AI tools 3) AI…
@dave_stickland @siena_ai @LisaPopovici How many daily tickets before it was worth it?
@AndrewLolk @siena_ai @LisaPopovici I think once you have to have a full time hire in place to do CS and social media engagement (Dm's etc) is the time to replace that work with this. You basically upgrade to 24/7 monitoring for everything with foundational knowledge of your brand, never calls out sick
Spending 6 days in NYC has totally shaved 3-5 years off my life, but it’s been a blast 🤣💕 Shoutout to everyone who’s made this week so much fun - @rabahrahil for being the best partner in crime I could ever ask for, the crew that threw Tuesday’s Whalies Pre-Party (especially…
@siena_ai @dave_stickland lol you're everywhere
@dave_stickland @siena_ai @LisaPopovici Siena team is fire 🔥
Huge shout out to @siena_ai and @LisaPopovici Our average customer ticket response is seconds, we've built a 5 star satisfaction, it's engaging on social. It's also freed up a person on my team to spend 90% of their time on helping me scale influencer outreach and email.
@dave_stickland @siena_ai @LisaPopovici Siena is awesome.
@dave_stickland @siena_ai I LOVE THIS FRIDAY AND I LOVE POPSMITH
@LisaPopovici @siena_ai tell them! i'll take AI over radio silence any day.
If your company has a CX team, you need to check out @siena_ai. Their team raised $4.7M to develop an empathic AI customer service agent. Siena handles 80% of customer service interactions with 98% faster response times and 90% faster resolution times
@fredperrotta the solution is pretty pretty obvious @siena_ai
we needed a context switch @justjessssss @eliweisss
goosebumps rewatching the videos and photos from our event yesterday! I chatted with the amazing Cate from @TerraKaffe all things AI and CX. key takeaways: 1) AI is here to stay. the early adopters will be benefiting the most. 2) find an AI partner that won't make you…
@LisaPopovici @webflow @figma @zapier @AgentHub_AI @superagent_ai @Lutra_AI @nexus_gpt @pyautogen @joaomdmoura @getlindy @MultiOn_AI @MetaGPT_ This will happen for @siena_ai aswell Sorry for missing you on the original post
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