RocketRez @rocketrez
Enabling Unforgettable Experiences Through Expertise & Modern Technology rocketrez.com Joined October 2011-
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Today, RocketRez begins its next chapter as Alyza Tarmohamed steps in as CEO and founder John Pendergrast moves into an Industry Chairman role to advocate for the tours and attractions industry. Welcome, Alyza. Read more about the announcement here: hubs.li/Q04lZBRG0
Seasonal staff aren’t temporary to your guests—they are the experience. They show up on your busiest days. So are we investing in them accordingly? Insight from Shaun McKeogh: impact isn’t about tenure, but day-one experience. Learn more: hubs.li/Q04kXpMs0
Leaving money on the table every weekend? There's a fix. 🚀 @RocketRez gives operators 3 ways to control dynamic pricing—without the headache: ▪️ Your rules ▪️ Real-time adjustments ▪️ Daily expert tips More bookings. Higher revenue. Zero overwhelm. hubs.li/Q04j-jNr0
Friction in booking changes quietly kills guest satisfaction—and it’s preventable. Great experiences include every touchpoint, especially when plans change. Self-service booking isn’t just convenience; it drives retention. Less back-and-forth. More trust. Win-win.
Scenic railways aren’t “just another attraction.” If you’re juggling seatmaps, departures, groups, and weather days with workarounds your ticketing system is holding you back. Read the post to see what software built for scenic railways should really do: hubs.li/Q04hk8mk0
Individual vs family memberships aren’t interchangeable—they attract different guests and carry different pricing risks. Our new guide shows attractions how to: ✔️Pick a core member ✔️Simplify age + family rules ✔️Launch 3–5 focused SKUs 👇 Read more: hubs.li/Q04gcVnb0
Summer doesn't just arrive — it builds. The operators who capture the most revenue are the ones who have their promotional strategy mapped out before the wave hits. A complete summer promotions guide + a 3-part deep dive ↓ 🔗 hubs.li/Q04fDXq40 #SummerMarketing
Best time to sell a membership: while the guest is having the experience. Your busiest weeks = your biggest conversion window. Build it right (tiers, digital cards, auto-renewals + more) ↓ hubs.li/Q04dMDM80 #Memberships #RecurringRevenue
Waterparks have different demands: high volume, weather shifts, big upsells (cabanas/lockers/fast pass), and seasonal staff turnover. Your ticketing platform should be built for that—not a generic POS retrofit. 7 must-have features ↓ hubs.ly/Q04dcjsl0 #Waterparks
Boat tour “opening day” isn’t one day—it’s weeks of scheduling, training, OTA setup, manifests, and hardware testing that must click on day 1. We built a preseason playbook for boat tour operators ↓ hubs.li/Q04c9tNn0 #BoatTours #MarineAttractions #Operations #Ticketing
Top attraction operators message across the whole journey (pre-visit, day-of, post-visit): automated notes that feel personal, alerts, upsells, and review asks. How the gap is closing ↓ hubs.li/Q049XwGy0 #GuestExperience #SMS #Automation #AttractionsIndustry
The travel industry faces 80% cart abandonment 2 fixes: 1️⃣Make booking frictionless (6 key elements) 2️⃣Win back the drop-offs with automated abandoned-cart follow-up Both are preseason projects that pay off all summer Guides ↓ hubs.li/Q048W1XW0 hubs.li/Q048W1Qr0
Still setting ticket prices once at the start of the season and leaving them untouched? Here's a guide to choosing the right approach for your operation ↓ 🔗 hubs.li/Q0484xLr0 #DynamicPricing #RevenueManagement #ToursAndAttractions #TicketingStrategy
🚂 Is Your Scenic Railway Ticketing System Holding You Back? 🌟 From group spreadsheets to unverified bookings, it works—until it doesn’t. Check out our blog for 7 signs your ticketing setup needs an upgrade! 👉 Read more here: hubs.ly/Q04846V30 #ScenicRailways
Opening day at a seasonal attraction is a pressure test. Everything you planned — or didn't — in the preseason shows up at once. If you're ramping up, this checklist is worth bookmarking ↓ 🔗 hubs.li/Q046KD5t0 #OpeningDay #SeasonalAttractions #Ticketing
Shaun McKeogh, CEO of Attractions Academy, is talking about how most operators think about seasonal employees. Read the full article↓ 🔗 hubs.li/Q046dsp-0 #SeasonalStaffing #GuestExperience #EmployeeCulture
🎙️ Listen to the full conversation: [rocketrez.com/signal/episode…](rocketrez.com/signal/episode…)
Design the 6-month employee journey like a roadmap, not an afterthought. “You have to roadmap what their employee journey will look like if they're only here for six months.” – Shaun McKeogh Shorter timeline should mean more intentional design, not less. 🎙 Signal Podcast Ep. 5
The most successful attraction operators don't treat the slow season as something to survive. Here's a 6-step playbook for turning your off-season into your biggest competitive edge ↓ 🔗 hubs.li/Q045yczl0 #AttractionsIndustry #RevenueManagement #SeasonalBusiness
🎙️ Listen to the full conversation: [rocketrez.com/signal/episode…](rocketrez.com/signal/episode…)
“If you don’t have a detailed, written plan for service delivery, then service is not actually important to you.” – Shaun McKeogh Do you have one? If not, what does that say about your priorities? 🎙 Signal Podcast Ep. 5 #GuestExperience #ServiceExcellence #Leadership
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