⚠ Churn Culprit #3: Operational Breakdowns ⚠ This happens if your product or service doesn't work as promised. Your promise is appealing, but when a customer engages with your service or product, it doesn't work for operational reasons.
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For example, if the streaming service isn’t reliable, if the fries at your restaurant are burnt, or the customer success team doesn’t respond to emails requesting support. It doesn’t matter how good your ongoing product market fit is—retention will suffer.
Stay tuned as we explore the last remaining churn culprit: - Product Market Fit #pricing #strategy #membership #subscription #customersuccess