Phil McCormick @mcctigers
Marketing research based insight consultant. Helping clients succeed by understanding and influencing people in today's changed world. mccannbirmingham.co.uk UK Joined March 2009-
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So the nice free WiFi on GWR trains is rationed. Must have been in the small print. Not quite so nice #gwr
Just had chicken, broccoli, brown rice soup, one of my favourites from the new Worcester @Pret No chicken or rice in it so bit to learn.
Quoting the rule book at me isn't the customer experience I expected from First Direct. End of beautiful relationship? #firstdirect
Why does someone think it OK to leave this at top on Malvern Hills #litter #Malvernhills
@marksandspencer Done. IT issue with cancel/reorder. Can only pick up 1st address on system. We sent flowers in past and this address shown.
Ordered 2 sofas from @marksandspencer realised wrong fabric ordered. Had to cancel and reorder. Now got delivery to someone else on order!
After years agency side done 1st year client side. Focus switch from solution to problem, particularly getting consensus on what it is #mrx
@alisonfacefacts @mcctigers Funny how these things just happen. Great meal and latest venue will be a big success.
Going to 3rd #mrx type seminar/forum in last 3 weeks. Forgotten how good to think of other things.
Booked train tickets online with #londonmidland. Wanted to change date of one but needed 5 days notice. Not very flexible/user friendly.
Got hit with this questionnaire on GWR train. Pages of long grids and tricky routing #mrx
The 'improved' London Midland Trains online booking site is harder to use than the old one. #londonmidland
London Midland Trains had a nice easy to use online booking site. Now they have 'improved' things it's much harder to use.
Thought Virgin Trains better than rest but changes to railcard terms means l will avoid in future. #virgintrains
bit.ly/19LVD46 Is it surprise, people taking online survey, presumably on bigger screens, prefer bigger screens #mrx
Enjoyed Leicester University alumni Richard III lecture last night, thanks.#RichardIII
Partial eclipse of sun from McCann Birmingham
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