MBNA @mbna

We’re here 8am-9pm weekdays and 9am-5pm weekends. Please don’t tweet personal data. However, we may ask you to Direct Message your name and phone number. mbna.co.uk/twitter-guidel… Chester, UK Joined December 2011

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MBNA @mbna

5 days ago

@littlemissn_d You can get in touch with our Credit Card team on 0345 606 2062. Lines are open Monday to Friday 9am to 5pm and closed on bank holidays. Our team will help you with this. ^Pritesh

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MBNA @mbna

5 days ago

@littlemissn_d I'm sorry but as you are getting the code, I would request you to please wait for the code to arrive. Once you get the code, you will be able to register for online banking. ^Pritesh

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MBNA @mbna

5 days ago

@will34648 You're welcome. If there's anything else, you can get back to us. ^ Sanjay

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MBNA @mbna

5 days ago

We’re aware some customers are having issues with our app and online banking. We’re really sorry about this. We’re working hard to fix it and will let you know as soon as we’re back to normal.

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MBNA @mbna

5 days ago

@matsteiner Can you please elaborate more about your query, so we can help you? ^Pritesh

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MBNA @mbna

5 days ago

We're sorry the app and online banking have been down. They're now up and running. Thanks for bearing with us.

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MBNA @mbna

a week ago

@stu_new64 Hi there, sorry for the confusion and the wait - we know this is frustrating. Fraud will be prioritised once you get through, so please try again and the team will assist straight away. ^Saurabh

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MBNA @mbna

a week ago

@stu_new64 Hi Stuart,apologize for the inconvenience as this involves fraud linked to your MBNA account, to get this reviewed.Please call our fraud team on 0800 587 0997 (or +44 1244 757 236 from outside the UK), as they’re available 24/7 and will be able to investigate this fully ^ Trevor

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MBNA @mbna

a week ago

@stu_new64 Hi Stuart, we’re sorry for the experience, we’re unable to report this on your behalf due to security reasons, the account holder needs to contact our fraud team directly so the team can assist further. And can send us a DM with more details of the issue with the app ^ Trevor

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MBNA @mbna

a week ago

@stu_new64 Our fraud team is available 24/7, but lines can be very busy at times. Please try calling again, and if possible use the number on the back of your card as this will route you directly to the right team. ^Nandu

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MBNA @mbna

a week ago

@stu_new64 We’re sorry, we completely understand how worrying this is, especially with potential credit card fraud. Our fraud team is available 24/7, so you can call the numbers above directly, and they’ll be able to help you straight away.^Raj

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MBNA @mbna

a week ago

@stu_new64 Hi there, sorry to hear about this - we understand how concerning that must be. Fraud is taken very seriously and our team are available 24/7. Please call us on 0800 587 0997 or +44 1244 757 236 if you're outside the UK, and they’ll be able to help you straight away. ^Saurabh

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MBNA @mbna

a week ago

@S0apd15h As you've already raised the complaint, you can proceed with the next step mentioned in the link. ^Pritesh (2/2)

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MBNA @mbna

a week ago

@S0apd15h I’m sorry to hear how frustrating this has been, especially when you already have a case open. I understand how it feels to be left without clear answers, particularly with something as important as an international payment. ^Pritesh (1/2)

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MBNA @mbna

a week ago

@DKM969 We’re sorry for the confusion earlier, we shared the wrong link by mistake, which wasn’t intended given your kind feedback. Thanks again for your support, it really means a lot to us. ^Sanjay

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MBNA @mbna

a week ago

@Stopstalkinme22 Hi Sarah, I'm Roopraj. Please send us a direct message with more details about your request, so we can understand your concern clearly and help you in the right way.