Markprompt @markprompt
AI infrastructure for customer support (YC W24) markprompt.com San Francisco Joined March 2023-
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I'm very excited to share that this summer I will be an engineering intern at @markprompt (YC W24) I'll be in SF for 8 weeks and I can't wait to see what the city is like and meet so many new people While I'm in town I'll also be at @OpenSauceLive (and yes this means I'm one of…
We co-hosted a private omakase dinner with @markprompt last week at the Headline HQ, joined by a curated group of CX founders and leaders from companies like @NotionHQ, @datadoghq, @retool, @Dropbox and @AnthropicAI. Our dinner conversation spanned from the applications of AI in…
@markprompt: customer support copilot @milliondotjs: performance copilot @MomenticAI: ai-generated testing @OnedocLabs: pdf generation @usetusk: coding agent
hey y’all, the friendly folks over @markprompt are hiring a founding engineer check it out if you’re looking for a new thing: markprompt.com/jobs
I’ve noticed a pattern with some AI startups that are producing flashy demos with very low customer engagement. They are usually solving occasional problems. An example is “use natural language to query a database”. Most employees at a tech company don’t actually write SQL…
Here is what we shipped in the past weeks at @markprompt: - Automatic message processing with: - Taxonomy/triaging - Sentiment analysis - Urgency level - CSAT scores - New insights charts: - Escalation rate - Answered/unanswered rate - Citations - Support ticket…
Just shipped a @raycastapp extension for @markprompt. Support teams are now one Option + Space away from obtaining answers to help customers. Raycast store link: raycast.com/markprompt/mar…
A key metric for AI-enabled customer support teams is: How many support cases did the AI prevent from being created by solving the customer's problem? The new @markprompt insights brings clarity to that question. Built with the excellent @Airbnb visx and @shadcn ui
Here is what we shipped at @markprompt in January 🤗 1. New sources: Salesforce Case and Zendesk Tickets The sync processes tickets to extract the most precise signal from accepted resolutions. The LLM prioritizes recent tickets over past ones. PII is removed at import time.
Marie and I came back from the @ycombinator W24 retreat in Sonoma. We had a blast! One of the highlights was Tyler @bosmeny's unconference on working with enterprise - we learned so much and made new friends! ❤️
We now have a @salesforce Case integration for @markprompt, allowing customer support teams to generate future answers based on past resolved tickets. It can be set up to: 🛡️ Remove PII at sync time ⏱️ Put emphasis on recent resolutions 🔖 Filter based on custom tags and rules
Here is what we shipped in December ✨ 1. API support for tools calling Execute API calls based on user input. Use cases: process refunds, lookup customer info, claim credits, trigger an internal automation. Template to get started: github.com/markprompt/tem…
Security is core to @markprompt 🔒 We are now SOC 2 Type I compliant, and on track to achieve Type II compliance by February 2024. More details here: markprompt.com/security. Thank you @oneleet, who made the process incredibly efficient.
Very excited for team @markprompt!!!
Very excited for team @markprompt!!!
Congratulations @markprompt – excited to have you in YC!
Congratulations @markprompt – excited to have you in YC!
Excited to announce that @marieschneegans and I are part of the @ycombinator W24 batch! We’re building @markprompt, AI for customer support. 🌟 ycombinator.com/launches/JtO-m…
Do you have a docs page? You should check out @markprompt to help your users faster with AI! Congrats on shipping the fast progress @michaelfester 🚀
Do you have a docs page? You should check out @markprompt to help your users faster with AI! Congrats on shipping the fast progress @michaelfester 🚀
Here is every we shipped in the last weeks @markprompt 🎉 1/ New data sync architecture The data sync architecture has been redesigned from the ground up to allow for dynamic configurations, better sync scheduling, and background processing. Powered by @NangoHQ and @inngest.
Today, OpenAI announced GPT-4 Turbo, featuring 128k context windows. This is now available in @markprompt 💫 And as the name implies, the speed is insane!
Great use case for @markprompt. It has been a joy to implement this with the @plotly team 💫
Great use case for @markprompt. It has been a joy to implement this with the @plotly team 💫
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665 Followers 1 Following Expert tools and APIs to maintain technical content at scale, powered by AI. Creators of @markprompt.I'm very excited to share that this summer I will be an engineering intern at @markprompt (YC W24) I'll be in SF for 8 weeks and I can't wait to see what the city is like and meet so many new people While I'm in town I'll also be at @OpenSauceLive (and yes this means I'm one of…
@HeadlineVC @markprompt @NotionHQ @datadoghq @retool @Dropbox @AnthropicAI @marieschneegans is the best!! 😍
We co-hosted a private omakase dinner with @markprompt last week at the Headline HQ, joined by a curated group of CX founders and leaders from companies like @NotionHQ, @datadoghq, @retool, @Dropbox and @AnthropicAI. Our dinner conversation spanned from the applications of AI in…
@markprompt: customer support copilot @milliondotjs: performance copilot @MomenticAI: ai-generated testing @OnedocLabs: pdf generation @usetusk: coding agent
the @markprompt team is constantly shipping & works with the best customers you can dream of. join them before it's too late markprompt.com/jobs
hey y’all, the friendly folks over @markprompt are hiring a founding engineer check it out if you’re looking for a new thing: markprompt.com/jobs
One of my fave teams, @markprompt, currently part of the @ycombinator W24 batch is hiring their first Founding Engineer (SF-based) markprompt.com/jobs Run for it if you qualify 🏆
@TyChapman___ We’ve been investigating @markprompt as a first-step before popping open the chat!
I’ve noticed a pattern with some AI startups that are producing flashy demos with very low customer engagement. They are usually solving occasional problems. An example is “use natural language to query a database”. Most employees at a tech company don’t actually write SQL…
Here is what we shipped in the past weeks at @markprompt: - Automatic message processing with: - Taxonomy/triaging - Sentiment analysis - Urgency level - CSAT scores - New insights charts: - Escalation rate - Answered/unanswered rate - Citations - Support ticket…
Just shipped a @raycastapp extension for @markprompt. Support teams are now one Option + Space away from obtaining answers to help customers. Raycast store link: raycast.com/markprompt/mar…
A key metric for AI-enabled customer support teams is: How many support cases did the AI prevent from being created by solving the customer's problem? The new @markprompt insights brings clarity to that question. Built with the excellent @Airbnb visx and @shadcn ui
Here is what we shipped at @markprompt in January 🤗 1. New sources: Salesforce Case and Zendesk Tickets The sync processes tickets to extract the most precise signal from accepted resolutions. The LLM prioritizes recent tickets over past ones. PII is removed at import time.
Marie and I came back from the @ycombinator W24 retreat in Sonoma. We had a blast! One of the highlights was Tyler @bosmeny's unconference on working with enterprise - we learned so much and made new friends! ❤️
We now have a @salesforce Case integration for @markprompt, allowing customer support teams to generate future answers based on past resolved tickets. It can be set up to: 🛡️ Remove PII at sync time ⏱️ Put emphasis on recent resolutions 🔖 Filter based on custom tags and rules
Here is what we shipped in December ✨ 1. API support for tools calling Execute API calls based on user input. Use cases: process refunds, lookup customer info, claim credits, trigger an internal automation. Template to get started: github.com/markprompt/tem…
Security is core to @markprompt 🔒 We are now SOC 2 Type I compliant, and on track to achieve Type II compliance by February 2024. More details here: markprompt.com/security. Thank you @oneleet, who made the process incredibly efficient.
@marieschneegans @eliasstravik @michaelfester @markprompt @ycombinator Just gotta say, this Ai is pretty cool
@michaelfester @marieschneegans @ycombinator @markprompt Congrats to you both! So happy to see you continue the adventure at YC 👏
@michaelfester @marieschneegans @ycombinator @markprompt I also just shared MarkPrompt in my newsletter Aideations.
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