Mark Fryar @markfryar

First swallow of the year… (2 days later than last year- Storm Dave must have put him off course!)

@ParcelHero Delivery 5 Copperhouse View TR275AY EVRi tracking number: H00FFA0003542759 Spoke to your customer support call centre last week- they insisted the only way to get refund is through your app. I am not downloading app, as i do not trust your company to handle my data

@ParcelHero &friends at #evri what a shambles: drop of locker location shown on website- nonsense postcode &nowhere near actual address- didn’t say on station platform! No customer service details on website, Evri live chat doesn’t work. Told need to install app to get refund

@ATGTICKETS have your customer service team finished early for Christmas or are they taking in a show? Trying to book tickets with theatre tokens- can only be done by calling you it seems. Been on hold for over an hour twice and then cut off… any advice?

First 2 swallows of the year- 3 weeks earlier than last year again!

…to take final balance payment. She did not know I was still being sent docs daily to sign to extend finance & could not explain why payment had not been taken (due 10 days ago). I’m worried about just sending payment as your finance depts appear to be shambles & not communicate

The correct one I assume as you immediately replied and said it may take up to 7 days. Managed to speak to someone after just short of an hour on hold. Very helpful and confirmed you had all the correct information (that I was not extending finance and that I had arranged…

@santanderukhelp have you finished early for Christmas?! No email response (1 week+) Web chat doesn’t work. Phones open 9-5 Mon-Fri with waits 1hr+. As I work for a living cannot take a day off to sit on hold. Same for past 6 weeks. Trying to pay off PCP. Reported to ombudsman

@santanderukhelp Please provide contact for customer complaints department: hoping it’s well staffed: it must be busy @VolvoCarUK do you know how appalling @santanderuk customer experience is? They do not appear to staff call centres. This has stopped me buying #volvo in future

@santanderukhelp Cut off after 2 hours on hold. Please suggest how I can contact you by email

@santanderukhelp just wondering if the phones have been switched over and you’ve all finished early. Currently been trying to get through for over 2 hours- call has terminated whilst holding a couple of times but currently been listening to your hold music for approaching 1 hour

@santanderukhelp Not sure what this reply means… cuts off half way and the link doesn’t appear to offer any ongoing support. 1hr 45 and counting…

@santanderukhelp If you think still hearing the hold music after nearly 1hr 30 mins is a good sign you have a very different idea of customer service to me. I can’t wait any longer. Any suggestions? No contact email address given. I cannot afford to spend another 2 1/2+ hours on another day?

@santanderukhelp @santanderukhelp I feel being told the wait will be “more than 10 minutes” offers false hope: “most of your afternoon would be more accurate. (Still holding btw)

@santanderukhelp Finance (extending PCP)…

First confirmed swallow of the year (and I think I saw it a week earlier). 3 weeks earlier then last year!

Hi @DunelmUK . I saw your reply below when in a similar situation. Was reassured when I read they no longer have an expiry date. Just been to use my card- told its expired! Please explain 🤷🏻‍♂️

@DunelmUK saw your reply below when in a similar situation. Was reassured when I read they no longer have an expiry date. Just been to use my card- told its expired! Please explain 🤷🏻‍♂️

In loving memory of our dear colleague Catherine, the team from Crescent Dental Care are taking part in the "Shine Night Walk Manchester" on Friday the 13th October 2023. 1 in 2 people will be diagnosed with cancer in their lifetime. fundraise.cancerresearchuk.org/page/marks-giv…

@verynetwork do you have any tips on speaking to your customer service team? Spoke this morning and was incorrectly assured order had been cancelled- it’s not. Just spent 30 mins on hold before being cut off…😡