Linux Virtuoso @linuxvirtuoso

Major Linux Geek linuxvirtuoso.com RTP, North Carolina Joined February 2009

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Linux Virtuoso @linuxvirtuoso

3 months ago

My employer, Pure Storage is now known as Everpure Data. huzzah!

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@BowersWilkins I am having a really difficult time with support over my almost brand new PX7 S2 headphones. The pads broke quickly and are backordered indefinitely. I now have $400 headphones I can't use. Could someone reach out and try to help me find a solution?

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Linux Virtuoso @linuxvirtuoso

7 years ago

@ATTHelp My bill is STILL wrong. What gives?

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Linux Virtuoso @linuxvirtuoso

7 years ago

@ATTHelp @yellowlenslyfe It's of utmost importance to me that you either return that pristine-condition iPhone XS to me, OR remove the non-returned device charge from my account. It's of utmost importance to me that my phone carrier care a TINY bit about customer service.

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Linux Virtuoso @linuxvirtuoso

7 years ago

@ATTHelp @marymylonaki They appreciate the opportunity to reach into your pocket.

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Linux Virtuoso @linuxvirtuoso

7 years ago

@michaelkent @ATTHelp I have noticed the very same thing. Don't expect them to fix it though. They don't fix problems. Ever. Unless "fixing" means lining their pockets with ill-gotten gains.

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Linux Virtuoso @linuxvirtuoso

7 years ago

@ATTHelp @michaelkent They'll be able to "look into" this so long has "looking into" means your wallet. They'll make HUGE billing errors and expect you just to pay anyway.

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Linux Virtuoso @linuxvirtuoso

7 years ago

@ATTHelp @WanzoLori Don't believe them. They have little intention of helping, unless its helping themselves to your wallet and any phones you might have the misfortune to trade-in.

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Linux Virtuoso @linuxvirtuoso

7 years ago

@ATTHelp @Barker813 Don't believe them. They don't give a crap. They're literally stealing money from me and refuse to address the issue. Use this opportunity to do business with a reputable company

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Linux Virtuoso @linuxvirtuoso

7 years ago

@ATTHelp Clearly not! If they did, this problem would've been resolved days ago. They might've even said they wer sorry and MEANT IT! Omg!

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Linux Virtuoso @linuxvirtuoso

7 years ago

@ATTHelp Customer service training at at&t

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Linux Virtuoso @linuxvirtuoso

7 years ago

@ATTHelp It's okay, you can learn and grow. Reach out and apologize nicely.... and give me my damn money OR the phone.

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Linux Virtuoso @linuxvirtuoso

7 years ago

@ATTHelp Respect? Nahhhhh. Honesty? Nope. Integrity? No such luck. Ethics? HAHAHAHAH

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Linux Virtuoso @linuxvirtuoso

7 years ago

@ATTHelp Still waiting on my money. Nice of you to "lose" an iPhone XS on my behalf, right in time for the holidays. Even better that your staff is completely apathetic, to include the social media people monitoring this. I see you reply to other customers like they matter

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Linux Virtuoso @linuxvirtuoso

7 years ago

@ATTHelp PS: I'll go away any time you want to restore justice to the universe and credit me for the pristine phone I traded in and you received! I have the tracking info and I've shared it. You don't get to keep the phone AND the money, tempting though it is. #noethics #fraud

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Linux Virtuoso @linuxvirtuoso

7 years ago

@ATTHelp I have a new logan for you! "What can we take from you today?" Sort of reminiscent of that old Microsoft ad. I think it summarizes your business plan perfectly!

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Linux Virtuoso @linuxvirtuoso

7 years ago

@nicaclauds @ATT @ATTHelp Trust me: Even long-time customers matter nothing to them. at&t does what at&t does. Customer satisfaction is the furthest thing from their minds.